ENGLISH

GAudioH

Symptom

 

Cause/Solution

Page

 

HD audio is not

 

• Set “BD Audio Mode” to “HD Audio Output”.

6, 24

 

output.

 

 

 

 

 

No sound or the

 

• Check the audio connections of connected devices and speakers.

9 – 12

 

sound is hard to

 

• Is the power connected audio devices turned on?

–

 

hear.

 

 

Is the input selection set to the input to which the unit is

 

 

 

 

 

connected?

 

 

 

 

 

• Is the audio output properly selected?

6, 19, 49

 

No sound.

 

 

• The unit is in reverse play, fast forward, fast reverse, slow forward,

19

 

 

 

 

slow reverse or pause mode. Return to the normal playback.

 

 

 

 

 

• The HDMI OUT connector is probably connected to a DVI IN

11, 50

 

 

 

 

connector of equipment. DVI connection does not support HDCP

 

 

 

 

 

and the audio is not output correctly.

 

 

 

 

 

• Is the Pure Direct function set to “Pure Direct 1” or “Pure direct

21

 

 

 

 

2”? Set it to “Off”.

 

 

Interactive

audio

is

• Set “BD Audio mode” to “Mix Audio Output” using the Mode

6, 24

 

not output.

 

 

setting menu.

 

 

Multi-channel audio is

• Is the multi-channel audio selected? Press AUDIO of the remote

19

 

not output.

 

 

control to switch from audio supported by a disc to multi-channel

 

 

 

 

 

audio.

 

 

The 192 kHz digital

• “Audio Output” – “Down Sampling” on the GUI menu is not set

38

 

audio is not output

to 192 kHz. Set “Down Sampling” to 192 kHz.

 

 

from the DIGITAL

 

• The content stored in a disc to be played back is copyright

38

 

OUT COAXIAL

 

protected. Even if “Down Sampling” is set to 192 kHz, the audio

 

 

connector.

 

 

signal is output using 48 kHz.

 

 

GHDMIH

 

 

 

 

 

Symptom

 

Cause/Solution

Page

 

Video and audio are

• Check the connection of the HDMI cable.

4

 

not output via the

 

• Is the “HDMI” indicator on the display of the unit lit?

21

 

HDMI connection.

 

• Is the Pure Direct function set to “Pure Direct 1” or “Pure Direct

21

 

 

 

 

2”? Set it to “Off”.

 

 

 

 

 

• Check whether the connected display device or other device

50

 

 

 

 

supports HDCP. This unit will not output a video signal unless the

 

 

 

 

 

other device supports HDCP. See the owner’s manual of your TV,

 

 

 

 

 

AV receiver, etc.

 

 

 

 

 

• Check that the setting of the HDMI video resolution supports the

22

 

 

 

 

resolution of the connected device. When set to “Auto”, this unit

 

 

 

 

 

makes the setting automatically.

 

 

Video and

audio

are

• Turn off power of the unit and then turn it back on.

4, 5

 

not output

via

the

• Turn off power of the connected device and then turn it back on.

4, 5

 

HDMI connection.

 

• Unplug the HDMI cable and then plug it in again.

4, 5

 

 

 

 

• When you connect the unit to an AV receiver, first connect the

–

 

 

 

 

unit directly to a television and check the video and audio output. If

 

 

 

 

 

output is performed properly, connect the unit to the AV receiver

 

 

 

 

 

again and check the AV receiver setting.

 

 

GUSB memory deviceH

Symptom

Cause/Solution

Page

 

 

 

My USB memory

• The format of the USB memoy device does not match this unit or

34

device cannot be

the USB memory device is not compatible.

 

read.

 

• Is the playback media mode set to “USB MODE”?

28, 29

 

 

Select “USB” with SOURCE.

 

Data

stored in a

• Has the unit initialized the USB memory device with applicable

26, 34

USB memory device

formats? (FAT16/FAT32)

 

cannot

be displayed

• Are you using a USB hub? If so, directly connect the USB memory

26

(read).

 

device to a USB port on the front panel of the unit.

 

 

 

• Are you using a USB extension cable? If so, directly connect the

26, 45

 

 

USB memory device to the USB port on the front panel of the unit.

 

 

 

• Are the USB memory device contents applicable to this unit? Use

46

 

 

the “Files” menu to confirm whether the contents are applicable

 

 

 

to the unit.

 

 

 

• When a USB memory device of 192 MB or less is formatted with

26, 45

 

 

FAT32, this unit may not be able to read it. If that is the case,

 

 

 

format it with FAT16.

 

 

 

• This unit does not support a USB memory device containing

–

 

 

encrypted data.

 

The USB memory

• Some USB memory devices cannot be operated by the power

–

device is not

supplied from this unit. The unit supplies 5 V/1 A to a USB memory

 

recognized.

device. Use a USB memory device that is compatible with the

 

 

 

specifications of this unit.

 

 

 

• Check if the USB memory device is firmly connected to the USB

26

 

 

port.

 

Files that begin with

• When content created by Mac OS X is copied into a USB memory

–

“.” cannot be played.

device, all contents as well as hidden files are copied. Although

 

 

 

the extension of this file is the same as the extension of the

 

 

 

content, it is actually not the content. Delete this file using another

 

 

 

OS such as Windows.

 

Unable to play back

• Does the USB memory device have more than 1 GB of available

15

BD-LIVE / bonus

space?

 

view.

 

• Has the USB memory device been initialized by the unit?

34

 

 

• Was the USB memory device inserted while the power of the unit

26

 

 

was on? (Insert the USB memory device while the unit is in the

 

 

 

standby status.)

 

54