GDiscH

Symptom

Cause/Solution

Page

A playable disc is not

• The pickup lens may be dirty. Before requesting servicing, try

–

read.

cleaning the laser pickup with a commercially available lens

 

 

cleaner. (Do not use a cleaner with a brush because it may

 

 

damage the lens.)

 

A disc cannot be

• The finalizing procedure after recording has not been performed

45

played back.

correctly. Finalize a disc properly.

 

GNetworkH

 

 

Symptom

Cause/Solution

Page

 

 

 

Cannot connect to the

• The LAN cable is not connected. Correct the network connections.

27

network.

• The IP address is incorrect. Correct the network settings.

36

 

• The connection has been blocked by the firewall. Allow

27

 

communication with the unit.

 

Can not find the server

• The server is not running. Start the server.

29

 

• The server has not authenicated the unit. Authenticate the unit on

27

 

the server side.

 

 

• The unit does not recognize the server. Obtain the server list

29

 

again.

 

The media player does

• There is a large number of files in the list and processing takes

46

not respond.

time. Wait until the process finishes.

 

 

• Multiple servers are starting or updating information. Wait until

–

 

the process finishes.

 

 

• The media player no longer responds to operations. Press dlna

29

 

search on the media player menu.

 

Cannot obtain the file

• The server is creating the file list. It may take some time for the

–

list.

server to create the file list. If that is the case, wait until the list

 

 

creation has finished.

 

 

• The number of files that can be registered by the server has been

–

 

exceeded. Limit the number of files formats to the range that

 

 

can be registered by the server. For details, see the server's user

 

 

guide.

 

 

• Characters that are not supported by the server are used in areas

–

 

such as the file name. Limit the number of files formats to the

 

 

range that can be registered by the server. For details, see the

 

 

server's user guide.

 

Can not play DRM-

• The server does not support DRM. Connected to a server that

46

protected files.

does support DRM.

 

 

• The server has not obtained the DRM license. Obtain the DRM

46

 

license on the server side in advance.

 

 

 

 

Takes time to play or

• The file size is large. This is not a malfunction.

46

change to the next

• DRM-proteced content is being played. This is not a malfunction.

46

file.

 

 

Takes time for the file

• There is a large number of files in the list. During random play,

-

list to display.

the larger the number of files in the server, the longer it takes to

 

 

display the file list. Reduce the number of connected servers or

 

 

reduce the number of files registered on the server.

 

 

 

 

 

ENGLISH

 

 

 

 

 

 

 

Symptom

 

Cause/Solution

Page

 

 

 

 

 

 

 

 

Simple

Cannot play

even

• The server does not support this file format. Only files whose

 

46

 

 

 

 

though the file format

formats are supported by both the unit and the server can be

 

 

 

 

is supported

for

played. See the server's user guide.

 

 

 

version

playback.

 

• There is not enough network bandwidth. Communication in a

 

27, 31

 

 

 

 

 

 

 

network may become congested, Stop the communication of the

 

 

 

 

 

 

other devices, or redesign your network environment.

 

 

 

 

Playback breaks up.

• The file bit rate is too high. Communication in a network may

 

46

 

 

 

 

 

become congested, Stop the communication of the other devices,

 

 

 

 

 

 

 

 

 

 

 

or redesign your network environment.

 

 

 

 

GBD-LiveH

 

 

 

 

 

Basic

 

 

 

 

 

 

Symptom

 

Cause/Solution

Page

 

version

 

 

 

 

 

 

does not work.

 

test. If “Network is FAILED.” is displayed in the test, check the

 

36

 

BD-Live function

 

• Network connection is not established. Perform the connection

 

 

 

 

 

network cable connection and settings.

 

 

 

 

 

 

• When the BD-LIVE™ function is used, the line speed of the

 

15

 

 

 

 

broadband being used is not sufficient. Consult with the Internet

 

 

 

 

 

 

Service Provider (ISP) and change it to the speed recommended

 

 

 

 

 

 

for using a broadband line.

 

 

 

 

 

 

• Check if the disc has support for BD-LIVE™.

 

–

 

 

 

 

• If the BD-LIVE™ function does not work even after data is

 

34

 

 

 

 

downloaded into a USB memory device, reformat the USB

 

 

 

Advanced

 

 

memory device on this unit.

 

 

 

 

 

 

 

 

 

 

 

• The “BD-LIVE Connection” setting of “Network” menu is set to

 

36

 

 

 

 

“Prohibited”. Set it to “Permitted”.

 

 

 

 

Cannot play BD-

 

• The content downloaded to the built-in memory or USB memory

 

15

 

version

LIVE™ video.

 

device are provided as a part of the BD-Video content by the video

 

 

 

 

 

 

 

 

 

 

company who recorded the disc. You cannot copy BD-LIVE™

 

 

 

 

 

 

video or audio content into a USB memory device and play that

 

 

 

 

 

 

USB memory device independently on equipment other than this

 

 

 

 

 

 

unit.

 

 

 

 

 

 

 

 

 

 

 

Information

55