GMedia server / iPod / USB memory deviceH

Symptom

Cause/Solution

Page

Music files are not

• The size of the album artwork image registered to the music file

–

played correctly.

is too large. The supported album art image size for WMA, MP3,

 

 

WAV, and FLAC formats is 500 x 500 pixel or smaller. For m4a

 

 

format, the supported image size is 349 x 349 pixel or smaller. If

 

 

the image is larger than the supported size, the audio file may not

 

 

be played correctly.

 

When a USB

• The set cannot recognize a USB memory device. Check the

13

memory device is

connection.

 

connected, “USB” is

• A USB memory device not conforming to mass storage class or

–

not displayed on the

MTP standards is connected. Connect a USB memory device

 

menu.

conforming to mass storage class or MTP standards.

 

 

• A USB memory device that the set cannot recognize is connected.

–

 

This is not a malfunction. D&M Professional does not guarantee

 

 

that all USB memory devices will operate or receive power.

 

 

• USB memory device is connected via USB hub. Connect the USB

–

 

memory device directly to the USB port.

 

Files on a USB

• USB memory device is in format other than FAT16 or FAT32.

–

memory device

Set the format to FAT16 or FAT32. For details, refer to the USB

 

cannot be played.

memory device’s operating instructions.

 

 

• USB memory device is divided into multiple partitions. When

–

 

divided into multiple partitions, only files stored in the top partition

 

 

can be played.

 

 

• Files are stored in a non-compatible format. Record the files in a

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compatible format.

 

 

• You are attempting to play a file that is copyright protected. Files

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that are copyright protected cannot be played on this unit.

 

The file names

• Characters that cannot be displayed are used. This is not a

–

are not displayed

malfunction. On this unit, characters that cannot be displayed are

 

properly (“...”, etc.).

replaced with a “.” (period).

 

Files stored on a

• Files are stored in a non-compatible format. Record in a compatible

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computer cannot be

format.

 

played.

• You are attempting to play a file that is copyright protected. Files

26

 

that are copyright protected cannot be played on this unit.

 

 

• Set and computer are connected by USB cable. The set’s USB

–

 

port cannot be used for connection to a computer.

 

Server is not found,

• The computer’s or router’s firewall is activated. Check the

–

or it is not possible

computer’s or router’s firewall settings.

 

to connect to the

• Computer’s power is not turned on. Turn on the power.

–

server.

• Server is not running. Launch the server.

–

 

• Set’s IP address is wrong. Check the set’s IP address.

72

Symptom

Cause/Solution

Page

iPod cannot be

• Some iPods do not support being used connected directly to the

13

played.

USB port.

 

 

• Cable is not properly connected. Reconnect.

13

 

• The iPod is connected to this unit using an iPod cable (commercially

13

 

available) that is longer than 2 m (6.6 ft). Use a genuine cable or

 

 

iPod cable that is shorter than 1 m (3.3 ft) to connect the iPod to

 

 

this unit.

 

Sound is broken

• Network’s signal transfer speed is slow or communications lines

–

during playback.

or radio station is congested. This is not a malfunction. When

 

 

playing broadcast data with a high bit rate, the sound may be

 

 

broken, depending on the communications conditions.

 

Sound quality is poor

• File being played has a low bit rate. This is not a malfunction.

–

or played sound is

 

 

noisy.

 

 

Cannot compile

• This unit does not respond to playlist compilation. When the

–

Playlist.

playlist is compiled in PC Application, it is registered to “My

 

 

Library”. In this way, the playlist can be played in this unit

 

Cannot delete

• Cannot be done with this unit. Delete from PC Application.

–

Tracks, Playlists,

 

 

Channels registered

 

 

in “My Library”

 

 

GRemote control unitH

 

 

Symptom

Cause/Solution

Page

The set cannot be

• Batteries are worn out. Replace with new batteries.

115

operated with the

• Operate the remote control unit within a distance of about

115

remote control unit.

7 m from this unit and at an angle of within 30°.

 

 

• Remove any obstacle between this unit and the remote control

115

 

unit.

 

 

• Insert the batteries in the proper direction, checking the q and

115

 

w marks.

 

 

• The set’s remote control sensor is exposed to strong light (direct

115

 

sunlight, inverter type fluorescent bulb light, etc.). Move the set

 

 

to a place in which the remote control sensor will not be exposed

 

 

to strong light.

 

 

• The ZONE SELECT setting is not correct. Press ZONE SELECT to

82

 

select the zone to operate.

 

 

• The operation mode does not match the settings of the device to

82

 

operate. Check the operation mode.

 

 

 

 

version Basic

version Advanced

Information

BD

127