TROUBLESHOOTING
Continued
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY | ||
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Moisture/condensation noticed | 1. | Not enough combustion/ven- | 1. | Refer to Air for Combustion |
on windows |
| tilation air |
| and Ventilation requirements |
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| (page 6) |
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Heater produces a whistling noise | 1. | Turning control knob to HI po- | 1. | Turn control knob to LO position |
when burners are lit |
| sition when burners are cold |
| and let warm up for a minute |
| 2. | Air in gas line | 2. | Operate burners until air is |
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| removed from line. Have gas |
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| line checked by local natural |
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| or propane/LP gas company |
| 3. | Air passageways on heater | 3. | Observe minimum installation |
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| blocked |
| clearances (see page 10) |
| 4. | Dirty or partially clogged | 4. | Clean burners (see Cleaning |
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| burner orifice(s) |
| and Maintenance, page 23) or |
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| replace burner orifice(s) |
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White powder residue forming | 1. | When heated, vapors from | 1. | Turn heater off when using |
within burner box or on adjacent |
| furniture polish, wax, carpet |
| furniture polish, wax, carpet |
walls or furniture |
| cleaners, etc. may turn into |
| cleaners or similar products |
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| white powder residue |
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Remote does not function | 1. | Battery is not installed. Bat- | 1. | Replace |
(GHRCB and GHRCTB only) |
| tery power is low |
| receiver and remote control |
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Yellow flame in front burner dur- | 1. | Not enough air | 1. | Check burner(s) for dirt |
ing burner combustion |
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| and debris. If found, clean |
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| burner(s) (see Cleaning and |
| 2. | Gas regulator defective |
| Maintenance, page 23) |
| 2. | Replace gas regulator | ||
Fireplace produces a clicking/ ticking noise just after burner is lit or shut off
1.Metal expanding while heat- ing or contracting while cooling
1.This is common with most heaters. If noise is excessive, contact qualified service per- son
www.desatech.com | 27 |
