Troubleshooting
WARNING: Turn off appliance and let cool before servicing. Only a qualified service person should service and repair heater.
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY | ||
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Fireplace turns off and will not | 1. | Fireplace has overheated | 1. | Reset switch by turning main |
turn on |
| and safety devise has cause |
| power switch off and waiting |
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| thermal switch to disconnect |
| 5 minutes then turning it back |
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| or home circuit breaker has |
| on or reset circuit breaker |
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| opened |
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Flame is not moving | 1. | Loose wiring | 1. | Inspect wiring for loose |
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| connections |
| 2. | Flame motor defective | 2. | Call a qualified service techni- |
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| cian to replace flame motor |
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Flame is not visible | 1. | Wiring is loose | 1. | Disconnect from power |
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| source and inspect wiring for |
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| loose connections and repair |
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| or replace if necessary |
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Log set and/or ember is not | 1. | Wiring is loose | 1. | Disconnect from power |
glowing |
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| source and inspect wiring for |
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| loose connections and repair |
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| or replace if necessary |
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Flame sputters/flashes | 1. | Flame motor is defective | 1. | Call a qualified service techni- |
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| cian to replace flame motor |
| 2. | Flame generation contacts | 2. | Disconnect power. Follow |
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| dirty/obstructed |
| steps to replace flame gen- |
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| eration LED. Clean contacts |
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| with dry cloth. |
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Remote control does not work | 1. | Low batteries | 1. | Replace AAA batteries in |
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| remote control |
| 2. | Not aiming control correctly | 2. | Aim control at sensor located |
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| directly behind glass screen in |
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| center of unit just above logs |
| 3. | Defective remote control | 3. | Replace remote control and/ |
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| and/or sensor |
| or sensor |
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Fireplace will not come on when | 1. | Fireplace is not plugged in | 1. | Check plug |
switch is flipped to ON |
| to an electrical outlet |
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| 2. | Control failure | 2. | Call a qualified service tech- |
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| nician to replace control |
| 3. | Breaker tripped | 3. | Reset breaker |
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Heater does not provide heat | 1. | Thermal switch has been | 1. | Turn unit off and unplug unit |
when turned on |
| tripped |
| for 5 minutes. Plug back |
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| in and turn unit on. If plug |
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| cannot be reached, follow |
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| directions for tripped circuit |
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| breaker |
| 2. | Circuit breaker has been | 2. | Turn off circuit breaker that |
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| tripped |
| supplies electricity to unit. |
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| Wait 5 minutes then flip cir- |
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| cuit breaker back on |
| 3. | Wiring is loose | 3. | Disconnect from power |
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| source and inspect wiring for |
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| loose connections and repair |
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| or replace if necessary |
| 4. | Heater is defective | 4. | Replace heater |
| 5. | Thermostat cycled off | 5. | Change to higher setting |
www.desatech.com | 13 |
