TROUBLESHOOTING
WARNING: Turn off log set and let cool before servicing. Only a qualified service person should service and repair log set.
Note: All troubleshooting items are listed in order of operation.
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY | ||
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Log set is smoking/sooting | 1. | Poor fuel quality | 1. | Contact local natural gas |
excessively (Note: It is natural | 2. | Fireplace venting system not |
| company |
and unavoidable for vented gas | 2. | Adjust damper wide open | ||
log sets to produce moderate |
| drafting properly |
| and/or have fireplace and vent- |
levels of carbon (soot) where |
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| ing professionally cleaned and |
flames contact the logs.) |
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| checked |
| 3. | Excessive flame impingement | 3. | Separate the logs to allow more |
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| or blockage |
| flame passage |
| 4. | Improper fuel/air mixture | 4. | Remove any foreign items from |
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| the flame pattern and/or check |
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| for proper orifice sizing |
| 5. | Excessive gas supply/pressure | 5. | Preheat flue in very cold |
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| weather |
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Burner is excessively noisy | 1. | Passage of air/gas across ir- | 1. | Relieve any tight bends or |
(Note: The movement and com- |
| regular surfaces |
| kinks in gas supply line |
bustion of gas will create low, |
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unavoidable levels of noise.) |
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Burner flame is too low or too | 1. | Incorrect gas supply or | 1. | Check for proper gas supply |
high |
| pressure |
| pressure |
| 2. | Blocked burner orifice or | 2. | Free burner orifice and mani- |
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| burner manifold ports |
| fold ports of any burrs, paint, |
| 3. | Improper burner orifice size |
| or other blockage |
| 3. | Verify proper burner orifice | ||
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| sizing (see Figure 2, page 5) |
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