TROUBLESHOOTING
Continued
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY | |||
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Heater produces a whistling noise | 1. Turning gas control knob to HI | 1. | Turn gas control knob to LO | ||
when burner is lit |
| position when burner is cold |
| position and let warm up for a | |
| 2. | Air in gas line | 2. | minute | |
| Operate burner until air is re- | ||||
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| moved from line. Have gas line | |
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| checked by local propane/LP or | |
| 3. |
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| natural gas company | |
| Dirty or partially clogged 3. Clean burner (see Cleaning | ||||
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| burner orifice |
| and Maintenance, page 30) or | |
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| replace burner orifice |
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Glass soots | 1. Flame impingement on logs | 1. | Adjust the log set so that the | ||
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| flame does not excessively | |
| 2. | Debris around burner air | 2. | impinge on it | |
| Inspect the opening at the base | ||||
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| mixer |
| of the burner to see that it is | |
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| NOT packed with any type of | |
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| material | |
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Fireplace produces a clicking/tick- | 1. Metal expanding while heating | 1. | This is normal. If noise is | ||
ing noise just after burners are lit |
| or contracting while cooling |
| excessive, contact qualified | |
or shut off |
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| service person | |
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Remote does not function | 1. Battery is not installed or bat- | 1. | Replace | ||
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| tery power is low |
| receiver and | |
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| control | |
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Fireplace shuts off in use | 1. High or gusting winds | 1. | Fireplace has been tested for | ||
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| up to 40 mph winds. However, | |
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| extreme conditions may occur. | |
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| See Lighting Instructions on | |
| 2. | Low line pressure | 2. | page 27 | |
| Contact local propane/LP or | ||||
| 3. | Pilot is partially clogged | 3. | natural gas company | |
| Clean pilot (see Cleaning and | ||||
| 4. | Inner vent pipe leaking ex- | 4. | Maintenance, page 30) | |
| Locate and correct all leaks | ||||
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| haust gasses into system |
| (see Checking Gas Connec- | |
| 5. | Glass too loose and air tight | 5. | tions, page 21) | |
| Tighten glass | ||||
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| gasket leaks in corners after |
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| 6. | usage | 6. | Replace faulty component | |
| Bad thermopile or thermo- | ||||
| 7. | couple | 7. | Check for proper installation | |
| Improper vent cap installation | ||||
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| and freedom from debris or | |
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| blockage | |
34 | www.desatech.com |
