Troubleshooting
Many problems can be corrected by performing a simple rese t of the DIRECTV® Receiver. If you
experience the image freezes, aud io freezes or blank screen, or the system won’t respond to front
panel button or remote control, try one of these:
4 Press the red RESET button behind the access card panel door on the front of the
DIRECTV Receiver, then wait for program guide information to be acquired.
4 If the problems persist, try unplugging the power cord of the DIRECT V Receiver for 15
seconds, then plug it in again.
4 Running the System Test (later in this section) can a lso help you diagnose and solve many
common problems.
System Upgrades
Your DIRECTV Receiver is able to receive upgrades or mod ifi cations to some of its features and
functions. ese modifi cations will occur automatically, usually at times when the receiver would
likely be turned off . If your receiver is on when an upgrade or modifi cation is sent, you may
experience a disruption in reception for a minute or two. Your reception should retur n to normal
after the modifi cation is complete. Your receiver must be plugged in to AC power to receive any
Note
If preferred, you can have an Authorize d Service Representative v isit your home for a fee, to set up your digit al satellite
receiver and instruct you on its o p eration. For details about thi s s ervice, call 1-800 -DIRECTV or visit DIR ECTV.com.
You can fi nd additional
troubleshooting help at DIRECTV.
com.
TIP
Troubleshooting
Other Information
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