Troubleshooting
Many problems can be corrected by performing a simple rese t of the DIRECTV® Receiver. If you
experience the image freezes, aud io freezes or blank screen, or the system won’t respond to front
panel button or remote control, try one of these:
4 Press the red RESET button behind the access card panel door on the front of the
DIRECTV Receiver, then wait for program guide information to be acquired.
4 If the problems persist, try unplugging the power cord of the DIRECT V Receiver for 15
seconds, then plug it in again.
4 Running the System Test (later in this section) can a lso help you diagnose and solve many
common problems.

System Upgrades

Your DIRECTV Receiver is able to receive upgrades or mod ifi cations to some of its features and
functions.  ese modifi cations will occur automatically, usually at times when the receiver would
likely be turned off . If your receiver is on when an upgrade or modifi cation is sent, you may
experience a disruption in reception for a minute or two. Your reception should retur n to normal
after the modifi cation is complete. Your receiver must be plugged in to AC power to receive any
Note
If preferred, you can have an Authorize d Service Representative v isit your home for a fee, to set up your digit al satellite
receiver and instruct you on its o p eration. For details about thi s s ervice, call 1-800 -DIRECTV or visit DIR ECTV.com.
You can fi nd additional
troubleshooting help at DIRECTV.
com.
TIP
Troubleshooting
Other Information
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