Dish Network 612 important safety instructions Message Numbers

		Reference
		Troubleshooting Tables
Message Numbers
Message	Possible Reason	What to Do
Number
		Check the coaxial cables and their connections to and from
001	There may be a problem with the	the multi-dish switch. Make sure that all required cables are
		in place, and check that all cable connections are tight and
	multi-dish switch.
		dry (for outdoor cables). Refer to tech.dishnetwork.com for
		additional steps.
		• Note the local weather conditions. Remove any snow or
		other debris which may have collected on the satellite
		dish.
	Heavy rain, snow, or cloud cover	• Make sure that the satellite dish has a clear line of sight to
		the satellite. Check whether branches or leaves have
002	may be interfering with
		grown into the line of sight.
	transmission of the satellite signal,
		• Make sure that the satellite dish is aimed at the satellite.
	or there may be other interference.
		Check the strength of the signal using the Point Dish
		screen as described on page 98. Consult your installer to
		re-aim the dish, if necessary, to obtain the strongest
		possible signal.
		• Make sure the system uses RG6 coaxial cable; if not, call
	The wrong type of coaxial cable	your dealer or installer.
		• Check the dish-to-receiver cable run length is not more
	may be used in the system, or the
003, 004		than 200 feet. Check the coaxial cables and their
	cable run length may be too long.
	There may also be a problem with	connections to and from the multi-dish switch. Make sure
		that all required cables are in place, and check that all
	the multi-dish switch.
		cable connections are tight and dry (for outdoor cables).
		Refer to tech.dishnetwork.com for additional steps.
		• If you have authorized the receiver (added it to your
		account), wait a few minutes to see if the message is
	The receiver may not have	removed. Make sure that all required cables are in place,
	received authorization for	and check that all cable connections are tight and dry (for
	programming yet. The satellite	outdoor cables).
005	dish may have moved so that it is	• Make sure that the satellite dish has a clear line of sight to
	no longer picking up the satellite	the satellite. Check whether branches or leaves have
	signal. The cable connections	grown into the line of sight. Check that the Signal Strength
	may have loosened or have	bar in the Point Dish screen is green and displays the word
	moisture inside. There may be an	Locked, as described on page 98. If not, contact your
	interruption of the satellite signal.	installer to re-aim the satellite dish. If you have not
		authorized the receiver, call the Customer Service Center
		at 1-800-333-DISH (3474).
	The receiver may not be	You must connect each installed receiver to an active
006	connected to an active telephone
	line or broadband Internet	telephone connection or broadband Internet connection.
	connection.
	Viewers in specific areas are
	prohibited from watching certain
011, 012	programs. For example, viewers	Program providers specify which programs are blacked out
	who live close to a particular
		for specific areas, not DISH Network.
	football stadium may be prohibited
	from watching football games that
	are played in that stadium.
		• You must buy a channel before you can tune to a program
	You may have tried to tune to a	on that channel. Call the Customer Service Center at 1-
013, 014		800-333-DISH (3474) to buy the channel, or if you believe
	program on a channel which you
		this message was displayed by mistake.
	have not bought.	• If you subscribe to the channel and you see these
		messages, reset the receiver (page 97).

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