Dish Network 612 061, 074, 078, 080, 093, What Is Happening Possible Reason What to Do

				Reference
				Troubleshooting Tables
Message	Possible Reason			What to Do
Number
	The receiver is downloading		It is very important for the receiver to get the latest software
061			to function properly. The download may take several
	current software.		minutes. Do not disturb or unplug the receiver during this
			time.
	The receiver gives you three		Wait a few minutes and then try again to enter the password.
	chances to enter the correct
			Note: The “time out” feature is designed to prevent someone
074	password. If you fail to do so, the
			from trying password after password until he or she happens
	receiver “times out” and will not
			to guess the right one and so gains unauthorized access to
	allow you to try again for several
			the receiver.
	minutes.
			Connect the receiver to an active telephone line or
	You may not have connected the		broadband Internet connection. Make sure that the
			telephone line or Internet connection to which you connect
078, 079,	receiver to an active telephone		the receiver is working properly.
	line or broadband Internet		Note: To order Pay-Per-View programs, you must keep each
080	connection, or the telephone line		receiver connected to an active telephone line or broadband
	or Internet connection may be		Internet connection. The receiver uses the telephone line to
	defective.		make toll-free calls (when the phone is not in use) or the
			Internet connection to send purchase information to DISH
			Network.
093	You may have selected the Reset		If you want to reset the receiver to its factory default settings,
			select Yes. If you do not want to reset factory defaults, select
	Factory Defaults option.
			No.
Changing Channels
What Is Happening		Possible Reason		What to Do
		You may have made a mistake		• Try entering the channel number
You enter a channel number. The		entering the channel number, or
		the channel number you entered		again.
channel changes, but not to the
		may be invalid. If so, the channel		• Reset the receiver using the
channel number you entered.
		displayed is the closest possible		instructions on page 97.
		to the channel you entered.
		• If you entered the number for
		a channel that you have not		• If you want to buy a channel, go to
		subscribed to, the receiver will
		change to the channel and		www.dishnetwork.com/myaccount,
		display a message indicating		select the Customer Support option
		it is not part of your		from the receiver’s menu, or call the
When changing channels, using the		subscription.		Customer Service Center at 1-800-
		• If a Favorites List other than		333-DISH (3474).
Program Guide, Browse, or other
		All Chan is applied, the		• Press GUIDE on the remote control,
channel lists, some of the channels
		receiver will skip channels that		and press it again until it says All
you subscribe to are not listed.
		are not on the applied list.		Chan at the top of the screen.
		• If you have set up the to hide		• Change the Hide Adult or Hide
		adult channels or to hide		Locked setting to include these
		locked channels, these		channels in the Program Guide and
		channels are not displayed in		other channel lists.
		the Program Guide or other
		channel lists.

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