Reference

Troubleshooting Tables

 

 

 

 

 

 

Message

Possible Reason

What to Do

 

 

Number

 

 

 

 

 

 

 

 

 

 

 

 

 

• Wait a few minutes to see if the message goes away.

 

 

 

 

Make sure that all required cables are in place, and check

 

 

 

 

that all cable connections are tight and dry (for outdoor

 

 

 

You may have just plugged in the

cables).

 

 

 

• Make sure that the satellite dish has a clear line of sight to

 

 

015

receiver and it is acquiring the

 

 

the satellite. Check whether branches or leaves have

 

 

satellite signal or the receiver may

 

 

 

grown into the line of sight.

 

 

 

have temporarily lost the signal.

 

 

 

• Check that the Signal Strength bar in the Point Dish

 

 

 

 

 

 

 

 

screen is green and displays the word Locked, as

 

 

 

 

described on page 98. If not, contact your installer to re-

 

 

 

 

aim the satellite dish.

 

 

 

 

 

 

 

 

 

• You must connect the receiver to an active telephone

 

 

 

The receiver may not be

connection at all times. If you install two or more receivers,

 

 

 

you must connect each receiver to an active telephone

 

 

018

connected to an active telephone

 

 

connection at all times.

 

 

line or broadband Internet

 

 

 

• Call the Customer Service Center at 1-800-333-DISH

 

 

 

connection.

 

 

 

(3474) for help checking the credit limit and/or to get

 

 

 

 

 

 

 

 

authorization to make a purchase.

 

 

 

 

 

 

 

 

 

• If you have authorized the receiver, wait a few minutes to

 

 

 

 

see if the message is removed. Make sure that all required

 

 

 

The receiver may not have

cables are in place, and check that all cable connections

 

 

 

received authorization for

are tight and dry (for outdoor cables).

 

 

 

programming yet. The satellite

• Make sure that the satellite dish has a clear line of sight to

 

 

022

dish may have moved so that it is

the satellite. Check whether branches or leaves have

 

 

no longer picking up the satellite

grown into the line of sight.

 

 

 

signal. The cable connections

• Check that the Signal Strength bar in the Point Dish

 

 

 

may have loosened or have

screen is green and displays the word Locked, as

 

 

 

moisture inside. There may be an

described on page 98. If not, contact your installer to re-

 

 

 

interruption of the satellite signal.

aim the satellite dish. If you have not authorized the

 

 

 

 

receiver, call the Customer Service Center at 1-800-333-

 

 

 

 

DISH (3474) for help.

 

 

 

 

 

 

 

 

 

• Wait a few minutes to see if the message is removed.

 

 

 

 

Make sure that all required cables are in place, and check

 

 

 

 

that all cable connections are tight and dry (for outdoor

 

 

 

 

cables).

 

 

026

The receiver may have

• Make sure that the satellite dish has a clear line of sight to

 

 

the satellite. Check whether branches or leaves have

 

 

temporarily lost the satellite signal.

 

 

 

grown into the line of sight.

 

 

 

 

 

 

 

 

• Check that the Signal Strength bar in the Point Dish

 

 

 

 

screen is green and displays the word Locked, as

 

 

 

 

described on page 98. If not, contact your installer to re-

 

 

 

 

aim the satellite dish.

 

 

 

 

 

 

 

 

The receiver may need to get new

Turn the receiver off. Doing this allows the receiver to

 

 

028

download new software via the satellite signal. The

 

 

software before you can use it to

download may take several minutes; do not disturb or unplug

 

 

 

order Pay-Per-View programs.

the receiver during this time. When the download is done,

 

 

 

 

you will be able to use it to order Pay-Per-View programs.

 

 

 

 

 

 

 

059

You may have tried to close an

If your setup includes a multi-dish switch, you must run the

 

 

installation menu without having

 

 

Check Switch test as described on page 98.

 

 

 

done the Check Switch test.

 

 

 

 

 

 

 

 

 

 

 

 

 

• Make sure that you have selected the option for the right

 

 

 

You may have aimed the satellite

satellite on the Point Dish screen, as described on

 

 

 

page 98.

 

 

060

dish at one satellite, but selected

 

 

• Make sure that the cable(s) for the satellite you have

 

 

the option for another satellite on

 

 

 

selected are connected to the LNBF that receives signals

 

 

 

the Point Dish screen.

 

 

 

from that satellite. Re-aim the satellite dish at the right

 

 

 

 

 

 

 

 

satellite.

 

 

 

 

 

 

102

Page 107
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Dish Network 612 important safety instructions 015, 018, 022, 026, 028, 059, 060

612 specifications

Dish Network 612 is a satellite television receiver that offers a blend of functionality and versatility tailored for a seamless viewing experience. As part of Dish Network's innovative lineup, the 612 model is equipped with various features designed to enhance user satisfaction and convenience.

One of the primary characteristics of the Dish Network 612 is its dual-tuner capability. This allows viewers to record two different shows simultaneously while watching a third program. The unit supports the Auto Hop feature, which enables users to skip commercials automatically in specific recorded programs, providing an uninterrupted viewing experience. This feature caters to the growing demand for time efficiency, making it easier for users to enjoy their favorite shows without being bogged down by ad interruptions.

The receiver supports both standard and high-definition programming, making it versatile for users with varying preferences for video quality. It offers access to thousands of shows and movies, including on-demand content, which ensures that subscribers have a vast library to choose from. With the inclusion of HD programming, users can enjoy crystal-clear visuals, allowing for an immersive entertainment experience.

In terms of user interface, the Dish Network 612 provides an intuitive setup that simplifies navigation. Users are presented with a user-friendly graphic interface that makes it easy to access channels, recorded content, and on-demand programming. The remote control is designed for simplicity, featuring clearly labeled buttons and an ergonomic design for comfortable usage.

Another noteworthy feature of the Dish Network 612 is its compatibility with the Dish Anywhere app. This technology allows users to watch their favorite shows on mobile devices and tablets, even when they are not at home. Whether traveling or commuting, subscribers can enjoy their chosen programming wherever they are, further enhancing the flexibility of content consumption.

Connectivity options are a key characteristic of the Dish Network 612. The receiver includes multiple HDMI outputs and USB ports, allowing integration with various audio-visual devices such as sound systems and gaming consoles. This means users can set up a comprehensive home entertainment system without hassle.

In summary, the Dish Network 612 offers an array of features and technologies that enhance the viewing experience. With its dual-tuner capability, HD programming, user-friendly interface, and mobile compatibility, it addresses the needs of modern viewers who seek both convenience and quality in their home entertainment systems.