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| Reference | ||
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| Troubleshooting Tables | ||
| Program Guide or the Browse Banner |
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| What Is Happening |
| Possible Reason | What to Do |
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| • If you want to buy a channel, go to |
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| Red means that you have not | www.dishnetwork.com/myaccount, |
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| select the Customer Support option |
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| In the Program Guide, some |
| subscribed to that channel. You |
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| from the receiver’s menu, or call the |
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| channels have a red background. |
| must subscribe to a channel |
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| Customer Service Center at |
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| before you can view it. |
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| • Reset the receiver (page 97). |
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| The Program Guide and Browse | Try displaying the Program Guide again |
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| You try to display future programs in |
| Banner can display programs |
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| later. By that time, it may show |
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| the Program Guide or Browse |
| scheduled for an extended, but |
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| programs for the time and date you |
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| Banner, but find you cannot. |
| not unlimited time beyond the |
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| want. |
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| present. |
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| The Program Guide and Browse | Contact the program providers (for |
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| You try to display programs that have |
| Banner can display only |
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| programs that have not yet | example, the channel or network |
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| ended in the Program Guide or |
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| ended. These features cannot | affiliate that broadcast the program) for |
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| Browse Banner, but find you cannot. |
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| display a time earlier than the | details on past programs. |
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| present. |
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| • You can change the applied |
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| Favorites List while using the |
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| • You may have applied a | Program Guide by pressing the |
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| remote control Guide button. You can |
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| Favorites List other than the |
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| choose another custom Favorites |
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| When you are using the Program |
| list named All Chan. |
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| List, the All Chan list, which includes |
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| Guide or Browse Banner, some |
| • You may have set up the |
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| all the channels, the All Sub list, |
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| channels are missing. |
| Program Guide so that when |
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| which includes all subscribed |
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| the receiver is locked, the |
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| channels, or the All HD list, which |
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| Guide hides adult channels |
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| includes all subscribed HD channels. |
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| • Unlock the receiver for the Program |
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| Guide to display adult channels. |
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| Watching A Program |
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| What Is Happening |
| Possible Reason | What to Do |
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| • Verify the TV is set to the correct |
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| input or channel for your setup. |
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| • The TV set may not be | • Make sure that the TV set is plugged |
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| into a working electrical outlet. |
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| working properly. |
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| • Make sure that the TV is turned on. |
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| The receiver front panel power light is |
| • The TV may be connected to |
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| • Use the RECOVER button (page 73). |
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| the wrong input. |
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| on, but the TV image is black, blue, or |
| • Make sure that the TV is connected |
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| • If the TV and the receiver are |
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| snowy. |
| properly to the receiver. |
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| working properly, there may |
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| • Make sure that the TV’s text mode |
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| be interference with the |
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| and closed captioned features are |
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| satellite signal. |
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| turned off. |
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| • Make sure that the TV brightness and |
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| contrast are adjusted correctly. |
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105
