Dish Network 612 Hearing a Program, Caller ID, Telephone for Voice/Data/FAX

		Reference
		Troubleshooting Tables
Hearing A Program
What Is Happening	Possible Reason	What to Do
		• Check the volume level on the TV or
		audio device. Turn off the mute or
	• You may have muted the	turn up the volume, as required.
		• Check the audio connectors and
	sound, or set the volume so
		cables from the receiver to the TV or
The receiver front panel power light is	low that you cannot hear it.
		the sound system.
on and there is a good picture on the	• The audio connections may
		• Check the TV speakers or the sound
TV set, but you do not hear any	not be properly connected.
		system.
sound.	• You have selected Dolby
		• In the Dolby Digital menu, select
	Digital Only when there is no
		Dolby Digital/PCM for the audio
	Dolby Digital soundtrack.
		output. If your decoder/amplifier will
		not accept Linear PCM digital input,
		use the analog connections instead.
	You may have set the receiver to	Press the MENU button on your remote.
		From the Main Menu, select
You hear a foreign language with a	select an alternate audio
		Preferences, then Alternate Audio,
program.	language. The program may be
		and choose the language that you
	in a foreign language.
		prefer.
Caller ID
What Is Happening	Possible Reason	What to Do
		• Verify that Caller ID is a service
	• You do not have Caller ID	provided by your local phone
		company.
	service from your local phone
		• Verify that you have connected the
	company.
		phone line to the phone jack on the
Caller ID is not working.	• Your phone line is not
		back of the receiver.
	connected to the phone jack
		• Press the Menu button on your
	on the back of the receiver.
		remote. From the Main Menu, select
	• You do not have the Caller ID
		System Setup, then Installation,
	option enabled.
		and then Caller ID. Select the Enable
		Caller ID option.
Telephone for Voice/Data/FAX
What Is Happening	Possible Reason	What to Do
	The receiver may have tried to
	send Pay-Per-View purchase	You do not have to do anything. You
	information to DISH Network
While you are making a telephone		can always use your telephone line,
	using your phone line. When the
call, you hear “clicks.”		because the receiver automatically
	receiver found that the telephone
		hangs up if it finds the line is busy.
	was busy, it automatically
	disconnected.
	The receiver was sending Pay-
	Per-View purchase information
You pick up the telephone to make a	to DISH Network using your	Hang up, and then pick up the
	phone line. When the receiver
call, but you do not hear a dial tone.		telephone again to get a dial tone.
	found that the telephone was
	busy, it automatically
	disconnected.

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