Chapter 4 148
Troubleshooting
Common Problems
Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or
modified options can give false errors and invalid system responses.
1. Obtain the failing symptoms in as much detail as possible.
2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating
the same operation.
3. Use the following table with the verified symptom to determine whi c h page to go to.
4. If the Issue is still not resolved, see “Online Support Information” on page 191.
Symptoms (Verified) Go To
Power On Issue Page 149
No Display Issue Page 150
LCD Failure Page 152
Internal Keyboard Failure Page 152
Touchpad Failure Page 153
Internal Speaker Failure Page 153
Internal Microphone Failure Page 155
ODD Failure Page 157
Rightside USB Failure Page 160
Modem Failure Page 161
WLAN/WiMAX Failure Page 161
Bluetooth Failure Page 162
Function Button Failure Page 162
Thermal Unit Failure Page 163
Other Functi ons Failure Page 164
Intermittent Failures Page 164
Undetermined Failures Page 165