You see a “Not enough memory” error message
•Close all programs, then restart your computer.
Memory card reader
Drive letters for the memory card slots do not appear in the My Computer window
•Reboot your computer.
Modem (cable or DSL)
•See the documentation that came with your modem for additional troubleshooting information.
Modem (dial-up)
See also “Internet” on page 30.
Your modem does not dial or does not connect
•Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See your setup poster to make sure that the connections have been made correctly.
•Make sure that your computer is connected to the telephone line and the telephone line has a dial tone.
•Make sure that the modem cable is less than 6 feet (1.8 meters) long.
•Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack.
•If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set correctly.
33
