Chapter 3: Troubleshooting
Help
For more information about dialing properties, click Start, then click Help and Support. Type dialing in the Search box, then press ENTER.
•Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem.
•Make sure that you are not using a digital, rollover, or PBX line. These lines do not work with your modem.
•Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctly.
Listen to the line using your telephone. Dial a single number (such as 1). When the dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a difference. Make sure that the connectors are free from corrosion and all screws in the wall or telephone wall jack are secure.
You can also call your telephone service and have the telephone line checked for noise or low line levels.
34
