Troubleshooting
Problem |
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| Possible Cause |
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Spark will not light the | Defective piezo ignitor |
| • Check connections to ignitor. | ||||
pilot after | repeatedly |
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| • If ignitor connections are good but no spark, replace | ||
pressing the spark ignitor |
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| ignitor. | |||
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| Broken spark electrode |
| • Check for broken ceramic insulation, replace electrode | |
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| if broken. |
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| Misaligned spark electrode | • If spark is not arcing from electrode to pilot, adjust | ||
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| by loosening the screws on the pilot base. Adjust and |
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| tighten. |
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Pilot will not remain lit | Problem with thermocouple | • Check for proper connection of the thermocouple to | |||||
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| circuit |
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| the rear of the valve; if loose fully tighten. |
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| • Check pilot for full flame impingement around |
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| thermocouple. If flame is too small, check gas |
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| pressure, adjust pilot rate screw, check pilot head for |
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| damage. |
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| • Check thermocouple voltage at valve. It must be |
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| greater than 5mV. If low, replace thermocouple. |
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| Air in gas line (pilot dies | • Bleed line. | ||
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| while knob is depressed) |
| • Check gas line pressure. | |
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| • Contact dealer. |
Burners | will | not | remain | Problem | with thermopile | • Check gas line pressure . | |
lit |
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| circuit |
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| • Check for flame impingement in thermopile. If low, |
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| see “Pilot will not remain lit”. |
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| • Check thermopile for minimum of 300mV when |
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| burner is switched on. |
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| • Check wiring to thermostat for breaks. |
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Flame lifting |
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| Leak in vent pipe |
| • Check for leaks in vent connections. | ||
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| Improper vent configuration | • Check vent configuration with manual. | ||
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| Terminal | may | be | • Check to see if terminal is on correctly. |
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| recirculating flue gases |
| • May need to install high wind termination cap. | |
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| • Contact dealer. |
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Glass fogs up |
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| Normal Condition: after the appliance warms up the glass will clear. | ||||
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| **Due to additives in gas, glass may get hazy during operation** Clean as needed. | |||
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Blue Flames |
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| Normal during start up: flames will yellow as the fireplace heats up. | ||||
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Flames are burning “dirty” | Flame impingement |
| • Check log positioning. | ||||
or sooting |
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| • Increase primary air by opening the venturi shutter | |
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| and/or by opening the vent restrictor. |
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| See also “Burners will not stay lit”. |
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Remote | control | doesn’t | Problem with the remote |
| • One or more of the batteries are dead. See remote | ||
work |
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| control instructions. |
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| Problem with fireplace |
| • The on/off switch is turned to OFF. | |
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| • The gas control valve is turned to PILOT or OFF. |
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| • The pilot has gone out. |
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