Tape Feeding Problems

10 • Troubleshooting

Tape Feeding Problems

Description

Possible Causes

Solution

 

 

 

 

 

 

 

 

 

Tape jamming in the

Tape pieces or paper slivers are

Clear pieces from the knife path. If problem

 

cutter.

blocking the knife path.

continues, call for service.

 

 

 

 

 

 

Tape is catching on moistening

Remove tape brush and reset in its holder to an

 

 

brush.

appropriate lenght.

 

 

 

To adjust brush, move

 

 

 

to the left.

 

 

 

 

 

Tape jamming.

Pressure sensitive tape only:

When loading pressure sensitive tape, be sure

 

 

Adhesive is extending beyond

entire tape edge at feed roller is covered with

 

 

tape backing.

protective backing.

 

 

 

 

 

 

Leading edge of tape roll is torn or

Remove tape from under roller. Cut tape for

 

 

folded under the tape roller.

straight edge. Reinsert tape leading edge under

 

 

 

roller and ensure it is not crimped or folded.

 

 

 

 

 

 

Jam is on tape roller.

Remove tape from roller, clear materials from

 

 

 

roller path and reinsert tape.

 

 

 

 

 

 

Tape track is dirty or clogged.

Call the Help Desk for help clearing the tape

 

 

Adhesive is on track.

track. Refer to the Pitney Bowes Contact Infor-

 

 

 

mation List in the guide for more information.

 

 

 

 

 

 

 

 

 

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Pitney Bowes DM900, DM800 manual Tape Feeding Problems, Troubleshooting, Description, Possible Causes, Solution

DM900, DM800 specifications

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