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Pitney Bowes DM900 Tape Feeding Problems, Troubleshooting, Description, Possible Causes, Solution

Models: DM900 DM800

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Tape Feeding Problems

10 • Troubleshooting

Tape Feeding Problems

Description	Possible Causes	Solution


Tape jamming in the	Tape pieces or paper slivers are	Clear pieces from the knife path. If problem
cutter.	blocking the knife path.	continues, call for service.

	Tape is catching on moistening	Remove tape brush and reset in its holder to an
	brush.	appropriate lenght.
		To adjust brush, move
		to the left.

Tape jamming.	Pressure sensitive tape only:	When loading pressure sensitive tape, be sure
	Adhesive is extending beyond	entire tape edge at feed roller is covered with
	tape backing.	protective backing.

	Leading edge of tape roll is torn or	Remove tape from under roller. Cut tape for
	folded under the tape roller.	straight edge. Reinsert tape leading edge under
		roller and ensure it is not crimped or folded.

	Jam is on tape roller.	Remove tape from roller, clear materials from
		roller path and reinsert tape.

	Tape track is dirty or clogged.	Call the Help Desk for help clearing the tape
	Adhesive is on track.	track. Refer to the Pitney Bowes Contact Infor-
		mation List in the guide for more information.

10-8	SV60861 Rev. F

Image 154

Pitney Bowes DM900, DM800 manual Tape Feeding Problems, Troubleshooting, Description, Possible Causes, Solution

Contents

Operator Guide DM800, DM900DM Series Digital Mailing System US English VersionPage SV60861 Rev. F 2009 Pitney Bowes Inc Alerting Messages FCC ComplianceFCC Compliance of Modem Page Table of Contents Page Our Help Desk Pitney Bowes Contact Information ListPB Web Sites Postage By Phone System Pitney Bowes SuppliesPage 1 Read This First What’s in this Guide Other Information 1 Read This FirstUSPS Requirements Safety RequirementsWhat You Need to Know DM800, DM900 Digital Mailing System Operating GuideNever connect telephone wiring during a lightning storm 1 Read This FirstU7P0 Power Stacker DM800, DM900 Digital Mailing System Operating GuideIf your stacker has an AC adapter to power the stacker Important Information About Powering OffYour DM Series Digital Mailing System ON OFFIntroducing the DM Series Mailing System 2 Meet the DM800, DM900 Digital Mailing SystemFeatures and Benefits Parts of the Mailing SystemPostage Security Device Introducing the DM Series Mailing System Features and Benefits2 Meet the DM800, DM900 Digital Mailing System Easy-to-Use IntelliLink Control CenterU7P0 Power Stacker Variety of Communications OptionsAbility to Use Other Pitney Bowes Equipment DM800, DM900 Digital Mailing System Operating Guideweight and dimensions thickness, length, width of the mail Accounting and Reporting Advertisements and InscriptionsShape Based Rating Optional Permits updated to support this rating structureMailing System Exterior Parts of the Mailing SystemDM800, DM900 Digital Mailing System Operating Guide USB Network Adapter and LAN Cable Serial Port 2 Meet the DM800, DM900 Digital Mailing SystemThe Digital Mailing System Exterior USB Ports USB Network Adapter can be plugged in here USB Port forMailing System Interior DM800, DM900 Digital Mailing System Operating Guide2 Meet the DM800, DM900 Digital Mailing System The IntelliLink Control CenterFunction Keys DM800, DM900 Digital Mailing System Operating Guide Start Key - Begins processing mail with the options you have selected2 Meet the DM800, DM900 Digital Mailing System The Main ScreenDM800, DM900 Digital Mailing System Operating Guide Connectors on the Back of the IntelliLink Control CenterAnalog Phone Line Connector on base Use this to connect directly to an analog phone line2 Meet the DM800, DM900 Digital Mailing System SV60861 Rev. FPreparing Your Mail 3 Mail in a MinuteMail in a Minute Running the MailMail in a Minute Preparing Your Mail 3 Mail in a MinuteDM800, DM900 Digital Mailing System Operating Guide Running the Mail2. Select Key In Postage 2. Select Key In Postage Printing Postage Tapes3 Mail in a Minute Wet TapeNavigating Hints 4 Running MailDetermining the Correct Postage Mode Applying Postage and Running MailSelect Mode Navigating Hints4 Running Mail Follow the other procedures listed here as needed Applying Postage and Running MailDM800, DM900 Digital Mailing System Operating Guide Chart A - Printing on Mail 1 Determining the Correct Postage ModeFeeding Mail or Printing Tape? 4 Running MailChart D - Permit Mail Chart B - Postage Tape ModeChart C - Mail Modes with NO Postage Then use this mode2 Preparing Your Mail About Running Mail4 Running Mail DM800, DM900 Digital Mailing System Operating Guide Any mail with the flap on the opposite side For mail where the indi Tips on FeedingMail 4 Running MailAbout Printing Postage Tapes DM800, DM900 Digital Mailing System Operating GuideSelect Mode 3 Selecting the Postage Mode and Running the MailMode Selection Reduced Speed 4 Running Mail2. Select Key In Postage Mode Selection Key in Postage Mode Selection WOW - Weigh On-The-WayDM800, DM900 Digital Mailing System Operating Guide 2. Select WOW - Weigh on the Way2. Select Weigh First Piece Mode Selection Weigh First Piece Mode Selection Differential Weighing4 Running Mail To use differential weighing2. Select Manual Weight Entry Mode Selection Manual Weight EntryDM800, DM900 Digital Mailing System Operating Guide 4 Running Mail Mode Selection Attached Scale Mode Selection Attached Scale AutoTapeBefore using this weighing option 3. Select Attached Scale - AutoTapeTo select a Print Permit Mode Selection Print Permit Mode Selection Seal MenuDM800, DM900 Digital Mailing System Operating Guide 2. Select Seal Only - No Printing4 Running Mail Mode Selection Time and Date Stamping2. Select Time and Date Stamping DM800, DM900 Digital Mailing System Operating Guide 4 Selecting or Deselecting an AccountSelecting an Account Selecting an Account Manually4 Running Mail Deselecting an AccountSelecting an Account by Speed Code Selecting ZIP Codes and Zones 5 Selecting the Class, Carrier, Special Services or OptionsDM800, DM900 Digital Mailing System Operating Guide Selecting a Country Selecting a Smart Class 4 Running MailMeter Stamp Options Advertisement 6 Selecting the Meter Stamp OptionsMeter Stamp Options Date DM800, DM900 Digital Mailing System Operating GuideMessaging Meter Stamp Options Inscription Meter Stamp Options Print PositionMeter Stamp Options Multiple Tapes Meter Stamp Options Custom 4 Running MailDiscounts for Confirmation Services OverviewPostage Calculation for Confirmation Services DM800, DM900 Digital Mailing System Operating GuideAdding Services or Making Changes Using Confirmation Services Before Printing Postage4 Running Mail Adding Confirmation Services After Printing Postage DM800, DM900 Digital Mailing System Operating GuideInstallation/Setup Editing, Deleting or Sending Confirmation Services RecordsUsing Electronic Return Receipt ERR a. Press Existing Features b. Press Confirmation ServicesSetup Options Confirmation Servicesb. Select Set Up, then Basic Settings 2. Select Confirmation ServicesProcessing Electronic Return Receipt 4 Running Mailb. Select E-Ret Receipt Processing Electronic Return Receipt with a Customer Reference Number DM800, DM900 Digital Mailing System Operating Guideb. Select E-Ret Receipt 4 Running Mail Processing Electronic Return Receipt with a Customer Reference Number Customer Reference Number ERRDM800, DM900 Digital Mailing System Operating Guide b. Select E-Ret Receipt4 Running Mail 2. Select 1stCl Letter Off-Line Electronic Return Receipt ERRDM800, DM900 Digital Mailing System Operating Guide 4. Select Certified 5. Select Offline eRRAdding More Postage 4 Running MailChanging the Date 9 ClearingBatch the CountDM800, DM900 Digital Mailing System Operating Guide 4-36 4 Running MailSV60861 Rev. F 5 Mailing System Setup  1. Meter Stamp Options  2. Set Up  3. Zero Scale 5 Mailing System SetupSelect Mode  4. Rate Details  5. Maintenance3 Adjusting the Feed Deck Sensor 4 Setting the Date and Time of Day Overview of Mailing System Set Up1 Set the Display Language 2 Adjusting the Display Contrast 5 Selecting Autostart 46 Setting up a Supervisor Password3 Adjusting the Feeder Deck Sensor 5 Mailing System SetupDM800, DM900 Digital Mailing System Operating Guide 4 Setting the Date and Time of Day2. Select Set Up and then Basic Settings 3. Select AutoStart 5 SelectingAutostartCreating a Supervisor Password 6 Setting Up a Supervisor Password7 Setting Up a Lock Code Password Protecting an OperationScale/Rates Set Up 8 Setting Up the Scale and Selecting RatesScale/Rates DM800, DM900 Digital Mailing System Operating Guide5 Mailing System Setup Scale/Rates Autoscale Scale/Rates Carrier/Class DisplayScale/Rates Class if New Piece Scale/Rates Destination if New Piece 2. Select Carrier/Class DispScale/Rates Scale/Rates Autoclear Destination ValueScale/Rates Scale/Rates5 Mailing System Setup Scale/Rates Smart ClassesCreating a Smart Class with an Auto Inscription DM800, DM900 Digital Mailing System Operating Guide 5 Mailing System Setup Setting Up a Smart Class with an Auto InscriptionModifying a Smart Class with an Auto Inscription Scales/Rates Auto Rate Large EnvelopeDM800, DM900 Digital Mailing System Operating Guide 6. Select View Detail 7. Select Modify Auto Ad/InscriptionPhone/Network Set Up Dialing Prefix Phone/Network Set Up PB Phone # 9 Setting Up Postage By Phone Meter Payment SystemPhone/Network Set Up PBP Account # 5 Mailing System SetupDM800, DM900 Digital Mailing System Operating Guide Phone/Network Set Up My Phone # Phone/Network Set Up Modem TypePhone/Network Set Up Use LAN Firewall Settings 2. Select My Phone #5 Mailing System Setup Phone/Network Set Up Network Settings Phone/Network Set Up RemotePC Refill NOTE Once you select this option, the system will restartSetting the Low Funds Warning Value 11 Configuring Low Ink WarningSetting the High Value Warning for Key In Postage 2nd Low Ink WarmingTimeouts Timeouts Display Sleep Timeouts Sleep5 Mailing System Setup 2. Select Basic Settings and then Time2. Select Basic Settings and then Timeouts Timeouts Normal Preset Timer Timeouts Feeding Timeout TimeoutsTransaction Timeout 3. Select Normal Preset Timer5 Mailing System Setup 13 DefiningPresetsDefining Normal Preset Values 4. Press the screen key for Store Current Setting to Preset2. Press the Custom Presets key Defining Custom Preset ValuesDefining Custom Preset Values 4. Select Store Current Setting to Preset5 Mailing System Setup Store Advance Date in a Custom Preset1. Press the Custom Presets key 4. Press the screen key for Store Current Setting to Preset Editing Custom Preset Values Viewing, Renaming, or Deleting Presets2. Press the Custom Presets key 1. Press the Custom Presets keySpecifications 5 Mailing System SetupSample Postal Rules and Guidance 2. Select Set Up, then select Text Entry Set UpDM800, DM900 Digital Mailing System Operating Guide Creating a Custom Message for the First Time2. Select Meter Stamp Options, then select Text Entries 5 Mailing System SetupEditing a Custom Message Deleting a Custom Message2. Select Take Meter Out of Service 15 Taking the Meter Out of Service16 Adding an Optional Printer DM800, DM900 Digital Mailing System Operating Guide17 Configuring the Optional Barcode Scanner 5 Mailing System SetupSetting the Default Scan Type DM800, DM900 Digital Mailing System Operating GuideAdding Barcode Prefixes 5 Mailing System SetupCombining Barcodes Setting Auto-Enter DM800, DM900 Digital Mailing System Operating Guide5-32 5 Mailing System SetupSV60861 Rev. F Postage By Phone Meter Payment System 6 Adding PostageChecking Your Postage By Phone Meter Payment System Account Your Postage Meter Postage By Phone Meter Payment System6 Adding Postage USPS Rekey Requirements Connection AlternativesDM800, DM900 Digital Mailing System Operating Guide Managing Your Postage Funds 6 Adding PostageWhich connector do I use? Connecting Your Mailing System to a Remote Analog Phone LineDM800, DM900 Digital Mailing System Operating Guide 6 Adding Postage 4 CheckingYour Postage By Phone Meter Payment System Account Balance6 Postage Pass - Automated Postage Refill AddingPostage DM800, DM900 Digital Mailing System Operating GuidePostage Refill Recommended Funds Values Setting the Auto Refill AmountSetting the Low Funds Value Enabling Disabling Automated 2. Select Basic Settings7 Standard Accounting Transferring Funds7 Standard Accounting Set Up AccountNavigating Hints Select Account14 Setting an Accounting Period 5 Turning Accounting On or Off Using the Account Setup ProceduresOverview of Accounting 6 Deleting Accounts 7 Turning Account Password Protection On or Off7 Standard Accounting Before Using the Setup Procedures1 ViewingAccounts 2 CreatingAccountsDM800, DM900 Digital Mailing System Operating Guide Creating a New Subaccount or Subsubaccount Accounting Messages3. Select Create Account/Sub Accounts 4 Setting an Account PeriodEditing 7 Standard AccountingEXAMPLE DM800, DM900 Digital Mailing System Operating Guide6 DeletingAccounts Engineering Software Engineering Industrial Design8 ResettingClearing all Accounts 9 TurningReset Individual Accounts On or Off7 Standard Accounting DM800, DM900 Digital Mailing System Operating Guide TransferringFunds Select Transfer Entire Amount, orSelecting an Accounting Type Your Accounting System Features7 Standard Accounting Account Structure and Hierarchy DM800, DM900 Digital Mailing System Operating GuideEngineering User Friendly Testing7 Standard Accounting Software Tes tingSystem Set Up Report 8 ReportsUSPS Confirmation Services Report System Printer Required Single Account ReportReport Print Queue Introduction Viewing a Report Printing a Report8 Reports Screen Display Single Account ReportDM800, DM900 Digital Mailing System Operating Guide Printed Report8 Reports Multi-Account Summary ReportInternal Printer Version Screen DisplayScreen Display External Printer VersionDM800, DM900 Digital Mailing System Operating Guide Printed ReportScreen Display Last Five Refills Report8 Reports Printed ReportScreen Display USPS Confirmation Services Report System Printer RequiredDM800, DM900 Digital Mailing System Operating Guide Printed Report System PrinterScreen Display Account List Report External Printer Required Funds Report8 Reports Printed ReportSystem Set Up Report DM800, DM900 Digital Mailing System Operating Guide8 Reports Error ReportError Report Screen DisplayScreen Display Job ReportDM800, DM900 Digital Mailing System Operating Guide Printed ReportData Capture Report Non-US Use Only Electronic Return Receipt Report 8 ReportsView Download Log Report Installed Pending Rates ReportLast Rates Downloaded Report DM800, DM900 Digital Mailing System Operating Guide8-14 8 ReportsThis page intentionally left blank SV60861 Rev. FE-Z Seal Sealing Solution Maintenance 9 Maintaining and UpdatingPrinter Maintenance Items to Keep On Hand Cleaning the Exterior 9 Maintaining and UpdatingInstalling a New Tape Roll Tape MaintenanceDM800, DM900 Digital Mailing System Operating Guide Filling the Moistener Bottle E-Z Seal Sealing Solution MaintenanceCleaning the Moistener Brush 9 Maintaining and UpdatingReplacing the Moistener Brush Printer MaintenanceDM800, DM900 Digital Mailing System Operating Guide 2. Select Maintenance Cleaning the Printhead Nozzles Printing a Test Pattern2. Select Maintenance 9 Maintaining and UpdatingReplacing the Ink Cartridge DM800, DM900 Digital Mailing System Operating Guide9 Maintaining and Updating 3. Remove the old ink car- tridge by lifting it straight up2. Select Maintenance 3. Select Replace Printhead Changing the PrintheadDM800, DM900 Digital Mailing System Operating Guide 9 Maintaining and Updating This exposes the print2. Select Maintenance 3. Select Replace Wiper Blade Assembly Changing the Wiper Blade AssemblyDM800, DM900 Digital Mailing System Operating Guide Performing Updates or Adding Features 9 Maintaining and Updating10 Troubleshooting How to Troubleshoot your Mailing System Width Sensor Warnings Hopper Sensitivity Adjustments10 Troubleshooting DM800, DM900 Digital Mailing System Operating Guide Ink Waste Tray Full WarningPlease contact service  OK INK WASTE TRAY FULL WARNINGCONTACT SERVICE IMMEDIATELY Failure to replace full ink Envelope Sealing Problems10 Troubleshooting waste tray will result in ink leakage causing system damage  OKDM800, DM900 Digital Mailing System Operating Guide Envelope Sealing ProblemsSolution DescriptionSolution Envelope Feeding Problems10 Troubleshooting Readjust backstop and restack mailDM800, DM900 Digital Mailing System Operating Guide Envelope Feeding ProblemsSolution DescriptionSolution Tape Feeding Problems10 Troubleshooting Descriptionthe Tape Maintenance section in Chapter Tape Feeding ProblemsSolution DM800, DM900 Digital Mailing System Operating GuideSolution Tape Feeding Problems10 Troubleshooting DescriptionTo adjust brush, move Tape Feeding ProblemsSolution DM800, DM900 Digital Mailing System Operating GuideSolution IntelliLink Control Center Problems10 Troubleshooting Select Phone SetupSolution Weigh-On-The-Way ProblemsIntelliLink Control Center Problems Chapter 5, Mailing System Setup for moreSolution Printing Problems10 Troubleshooting Refer to the Selecting the Postage Mode secDM800, DM900 Digital Mailing System Operating Guide Printing ProblemsSolution DescriptionSolution Postage Refill Problems10 Troubleshooting number, refer to Phone/Network Set Up PBGetting Help DM800, DM900 Digital Mailing System Operating Guide10-18 10 TroubleshootingSV60861 Rev. F 11 Supplies and Options 11 Supplies and Options Printhead Kit and Wiper Blade ReplacementOrdering Supplies Ordering a Pitney Bowes Supply Catalog Consumables You Can OrderAdvertisements and Inscriptions USPS Confirmation Services LabelsAccessories You Can Order DM800, DM900 Digital Mailing System Operating GuideThis page is intentionally left blank 11 Supplies and OptionsSV60861 Rev. F Accounting Features 12 SpecificationsEquipment Specifications 12-2Power and Compliance Equipment SpecificationsDimensions Capacities and FeaturesDM800, DM900 Digital Mailing System Operating Guide Optimum Performance Throughput12 Specifications Accounting FeaturesMailing Materials MinimumDM800, DM900 Digital Mailing System Operating Guide MaximumMinimum 3.5 in12-6 12 SpecificationsThis page intentionally left blank SV60861 Rev. FGlossary A GlossarySV60861 Rev. F A Glossary DM800, DM900 Digital Mailing System Operating Guide Communications PortA Glossary DM800, DM900 Digital Mailing System Operating Guide The PSD contains the funds and performs all of the calculations necessarySleep Timer A GlossaryIndex 10-8 IndexMeter, see Postage meter Index Index Page 1 Elmcroft Road For Service or Supplies PB Form SV60861 Rev. F 4/09SV60861REVF 2009 Pitney Bowes Inc All Rights Reserved