DM800, DM900
DM Series Digital Mailing System
Operator Guide
US English Version
Page
SV60861 Rev. F 2009 Pitney Bowes Inc
Alerting Messages
FCC Compliance
FCC Compliance of Modem
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Table of Contents
Page
Pitney Bowes Contact Information List
PB Web Sites
Our Help Desk
Postage By Phone System Pitney Bowes Supplies
Page
1 Read This First
What’s in this Guide Other Information
1 Read This First
Safety Requirements
What You Need to Know
USPS Requirements
DM800, DM900 Digital Mailing System Operating Guide
Never connect telephone wiring during a lightning storm
1 Read This First
U7P0 Power Stacker
DM800, DM900 Digital Mailing System Operating Guide
Important Information About Powering Off
Your DM Series Digital Mailing System
If your stacker has an AC adapter to power the stacker
ON OFF
2 Meet the DM800, DM900 Digital Mailing System
Features and Benefits
Introducing the DM Series Mailing System
Parts of the Mailing System
Introducing the DM Series Mailing System Features and Benefits
2 Meet the DM800, DM900 Digital Mailing System
Postage Security Device
Easy-to-Use IntelliLink Control Center
Variety of Communications Options
Ability to Use Other Pitney Bowes Equipment
U7P0 Power Stacker
DM800, DM900 Digital Mailing System Operating Guide
Accounting and Reporting Advertisements and Inscriptions
Shape Based Rating Optional Permits
weight and dimensions thickness, length, width of the mail
updated to support this rating structure
Mailing System Exterior
Parts of the Mailing System
DM800, DM900 Digital Mailing System Operating Guide
2 Meet the DM800, DM900 Digital Mailing System
The Digital Mailing System Exterior
USB Network Adapter and LAN Cable Serial Port
USB Ports USB Network Adapter can be plugged in here USB Port for
Mailing System Interior
DM800, DM900 Digital Mailing System Operating Guide
2 Meet the DM800, DM900 Digital Mailing System
The IntelliLink Control Center
Function Keys
DM800, DM900 Digital Mailing System Operating Guide
Start Key - Begins processing mail with the options you have selected
2 Meet the DM800, DM900 Digital Mailing System
The Main Screen
Connectors on the Back of the IntelliLink Control Center
Analog Phone Line Connector on base
DM800, DM900 Digital Mailing System Operating Guide
Use this to connect directly to an analog phone line
2 Meet the DM800, DM900 Digital Mailing System
SV60861 Rev. F
3 Mail in a Minute
Mail in a Minute
Preparing Your Mail
Running the Mail
Mail in a Minute Preparing Your Mail
3 Mail in a Minute
DM800, DM900 Digital Mailing System Operating Guide
Running the Mail
2. Select Key In Postage
Printing Postage Tapes
3 Mail in a Minute
2. Select Key In Postage
Wet Tape
4 Running Mail
Determining the Correct Postage Mode
Navigating Hints
Applying Postage and Running Mail
Select Mode
Navigating Hints
4 Running Mail
Follow the other procedures listed here as needed
Applying Postage and Running Mail
DM800, DM900 Digital Mailing System Operating Guide
1 Determining the Correct Postage Mode
Feeding Mail or Printing Tape?
Chart A - Printing on Mail
4 Running Mail
Chart B - Postage Tape Mode
Chart C - Mail Modes with NO Postage
Chart D - Permit Mail
Then use this mode
2 Preparing Your Mail
About Running Mail
4 Running Mail
DM800, DM900 Digital Mailing System Operating Guide
Tips on Feeding
Mail
Any mail with the flap on the opposite side For mail where the indi
4 Running Mail
About Printing Postage Tapes
DM800, DM900 Digital Mailing System Operating Guide
3 Selecting the Postage Mode and Running the Mail
Mode Selection Reduced Speed
Select Mode
4 Running Mail
Mode Selection Key in Postage Mode Selection WOW - Weigh On-The-Way
DM800, DM900 Digital Mailing System Operating Guide
2. Select Key In Postage
2. Select WOW - Weigh on the Way
Mode Selection Weigh First Piece Mode Selection Differential Weighing
4 Running Mail
2. Select Weigh First Piece
To use differential weighing
2. Select Manual Weight Entry
Mode Selection Manual Weight Entry
DM800, DM900 Digital Mailing System Operating Guide
Mode Selection Attached Scale Mode Selection Attached Scale AutoTape
Before using this weighing option
4 Running Mail
3. Select Attached Scale - AutoTape
Mode Selection Print Permit Mode Selection Seal Menu
DM800, DM900 Digital Mailing System Operating Guide
To select a Print Permit
2. Select Seal Only - No Printing
4 Running Mail
Mode Selection Time and Date Stamping
2. Select Time and Date Stamping
4 Selecting or Deselecting an Account
Selecting an Account
DM800, DM900 Digital Mailing System Operating Guide
Selecting an Account Manually
4 Running Mail
Deselecting an Account
Selecting an Account by Speed Code
Selecting ZIP Codes and Zones
5 Selecting the Class, Carrier, Special Services or Options
DM800, DM900 Digital Mailing System Operating Guide
Selecting a Country Selecting a Smart Class
4 Running Mail
6 Selecting the Meter Stamp Options
Meter Stamp Options Date
Meter Stamp Options Advertisement
DM800, DM900 Digital Mailing System Operating Guide
Meter Stamp Options Inscription Meter Stamp Options Print Position
Meter Stamp Options Multiple Tapes Meter Stamp Options Custom
Messaging
4 Running Mail
Overview
Postage Calculation for Confirmation Services
Discounts for Confirmation Services
DM800, DM900 Digital Mailing System Operating Guide
Adding Services or Making Changes
Using Confirmation Services Before Printing Postage
4 Running Mail
Adding Confirmation Services After Printing Postage
DM800, DM900 Digital Mailing System Operating Guide
Editing, Deleting or Sending Confirmation Services Records
Using Electronic Return Receipt ERR
Installation/Setup
a. Press Existing Features b. Press Confirmation Services
Confirmation Services
b. Select Set Up, then Basic Settings
Setup Options
2. Select Confirmation Services
Processing Electronic Return Receipt
4 Running Mail
b. Select E-Ret Receipt
Processing Electronic Return Receipt with a Customer Reference Number
DM800, DM900 Digital Mailing System Operating Guide
b. Select E-Ret Receipt
4 Running Mail
Customer Reference Number ERR
DM800, DM900 Digital Mailing System Operating Guide
Processing Electronic Return Receipt with a Customer Reference Number
b. Select E-Ret Receipt
4 Running Mail
Off-Line Electronic Return Receipt ERR
DM800, DM900 Digital Mailing System Operating Guide
2. Select 1stCl Letter
4. Select Certified 5. Select Offline eRR
Adding More Postage
4 Running Mail
Changing the Date
9 ClearingBatch the Count
DM800, DM900 Digital Mailing System Operating Guide
4-36
4 Running Mail
SV60861 Rev. F
5 Mailing System Setup
5 Mailing System Setup
Select Mode
1. Meter Stamp Options 2. Set Up 3. Zero Scale
4. Rate Details 5. Maintenance
Overview of Mailing System Set Up
1 Set the Display Language 2 Adjusting the Display Contrast
3 Adjusting the Feed Deck Sensor 4 Setting the Date and Time of Day
5 Selecting Autostart 46 Setting up a Supervisor Password
3 Adjusting the Feeder Deck Sensor
5 Mailing System Setup
4 Setting the Date and Time of Day
2. Select Set Up and then Basic Settings 3. Select AutoStart
DM800, DM900 Digital Mailing System Operating Guide
5 SelectingAutostart
6 Setting Up a Supervisor Password
7 Setting Up a Lock Code
Creating a Supervisor Password
Password Protecting an Operation
8 Setting Up the Scale and Selecting Rates
Scale/Rates
Scale/Rates Set Up
DM800, DM900 Digital Mailing System Operating Guide
Scale/Rates Autoscale Scale/Rates Carrier/Class Display
Scale/Rates Class if New Piece Scale/Rates Destination if New Piece
5 Mailing System Setup
2. Select Carrier/Class Disp
Scale/Rates Autoclear Destination Value
Scale/Rates
Scale/Rates
Scale/Rates
5 Mailing System Setup
Scale/Rates Smart Classes
Creating a Smart Class with an Auto Inscription
DM800, DM900 Digital Mailing System Operating Guide
5 Mailing System Setup
Setting Up a Smart Class with an Auto Inscription
Scales/Rates Auto Rate Large Envelope
DM800, DM900 Digital Mailing System Operating Guide
Modifying a Smart Class with an Auto Inscription
6. Select View Detail 7. Select Modify Auto Ad/Inscription
9 Setting Up Postage By Phone Meter Payment System
Phone/Network Set Up PBP Account #
Phone/Network Set Up Dialing Prefix Phone/Network Set Up PB Phone #
5 Mailing System Setup
Phone/Network Set Up My Phone # Phone/Network Set Up Modem Type
Phone/Network Set Up Use LAN Firewall Settings
DM800, DM900 Digital Mailing System Operating Guide
2. Select My Phone #
Phone/Network Set Up Network Settings Phone/Network Set Up Remote
PC Refill
5 Mailing System Setup
NOTE Once you select this option, the system will restart
11 Configuring Low Ink Warning
Setting the High Value Warning for Key In Postage
Setting the Low Funds Warning Value
2nd Low Ink Warming
Timeouts Display Sleep Timeouts Sleep
5 Mailing System Setup
Timeouts
2. Select Basic Settings and then Time
Timeouts Normal Preset Timer Timeouts Feeding Timeout Timeouts
Transaction Timeout
2. Select Basic Settings and then Timeouts
3. Select Normal Preset Timer
13 DefiningPresets
Defining Normal Preset Values
5 Mailing System Setup
4. Press the screen key for Store Current Setting to Preset
Defining Custom Preset Values
Defining Custom Preset Values
2. Press the Custom Presets key
4. Select Store Current Setting to Preset
5 Mailing System Setup
Store Advance Date in a Custom Preset
1. Press the Custom Presets key
Editing Custom Preset Values Viewing, Renaming, or Deleting Presets
2. Press the Custom Presets key
4. Press the screen key for Store Current Setting to Preset
1. Press the Custom Presets key
Specifications
5 Mailing System Setup
Sample
2. Select Set Up, then select Text Entry Set Up
DM800, DM900 Digital Mailing System Operating Guide
Postal Rules and Guidance
Creating a Custom Message for the First Time
5 Mailing System Setup
Editing a Custom Message
2. Select Meter Stamp Options, then select Text Entries
Deleting a Custom Message
15 Taking the Meter Out of Service
16 Adding an Optional Printer
2. Select Take Meter Out of Service
DM800, DM900 Digital Mailing System Operating Guide
17 Configuring the Optional Barcode Scanner
5 Mailing System Setup
Setting the Default Scan Type
DM800, DM900 Digital Mailing System Operating Guide
Adding Barcode Prefixes
5 Mailing System Setup
Combining Barcodes Setting Auto-Enter
DM800, DM900 Digital Mailing System Operating Guide
5-32
5 Mailing System Setup
SV60861 Rev. F
Postage By Phone Meter Payment System
6 Adding Postage
Checking Your Postage By Phone Meter Payment System Account
Your Postage Meter
Postage By Phone Meter Payment System
6 Adding Postage
USPS Rekey Requirements
Connection Alternatives
DM800, DM900 Digital Mailing System Operating Guide
Managing Your Postage Funds
6 Adding Postage
Which connector do I use?
Connecting Your Mailing System to a Remote Analog Phone Line
DM800, DM900 Digital Mailing System Operating Guide
6 Adding Postage
4 CheckingYour Postage By Phone Meter Payment System Account Balance
Adding
Postage
6 Postage Pass - Automated Postage Refill
DM800, DM900 Digital Mailing System Operating Guide
Recommended Funds Values Setting the Auto Refill Amount
Setting the Low Funds Value Enabling Disabling Automated
Postage Refill
2. Select Basic Settings
7 Standard Accounting
Transferring Funds
Set Up Account
Navigating Hints
7 Standard Accounting
Select Account
Using the Account Setup Procedures
Overview of Accounting
14 Setting an Accounting Period 5 Turning Accounting On or Off
6 Deleting Accounts 7 Turning Account Password Protection On or Off
Before Using the Setup Procedures
1 ViewingAccounts
7 Standard Accounting
2 CreatingAccounts
DM800, DM900 Digital Mailing System Operating Guide
Creating a New Subaccount or Subsubaccount Accounting Messages
3. Select Create Account/Sub
4 Setting an Account Period
Editing
Accounts
7 Standard Accounting
DM800, DM900 Digital Mailing System Operating Guide
6 DeletingAccounts
EXAMPLE
Engineering Software Engineering Industrial Design
8 ResettingClearing all Accounts
9 TurningReset Individual Accounts On or Off
7 Standard Accounting
Transferring
Funds
DM800, DM900 Digital Mailing System Operating Guide
Select Transfer Entire Amount, or
Selecting an Accounting Type
Your Accounting System Features
7 Standard Accounting
Account Structure and Hierarchy
DM800, DM900 Digital Mailing System Operating Guide
User Friendly Testing
7 Standard Accounting
Engineering
Software Tes ting
8 Reports
USPS Confirmation Services Report System Printer Required
System Set Up Report
Single Account Report
Report Print Queue
Introduction Viewing a Report Printing a Report
8 Reports
Single Account Report
DM800, DM900 Digital Mailing System Operating Guide
Screen Display
Printed Report
Multi-Account Summary Report
Internal Printer Version
8 Reports
Screen Display
External Printer Version
DM800, DM900 Digital Mailing System Operating Guide
Screen Display
Printed Report
Last Five Refills Report
8 Reports
Screen Display
Printed Report
USPS Confirmation Services Report System Printer Required
DM800, DM900 Digital Mailing System Operating Guide
Screen Display
Printed Report System Printer
Account List Report External Printer Required Funds Report
8 Reports
Screen Display
Printed Report
System Set Up Report
DM800, DM900 Digital Mailing System Operating Guide
Error Report
Error Report
8 Reports
Screen Display
Job Report
DM800, DM900 Digital Mailing System Operating Guide
Screen Display
Printed Report
Data Capture Report Non-US Use Only Electronic Return Receipt Report
8 Reports
Installed Pending Rates Report
Last Rates Downloaded Report
View Download Log Report
DM800, DM900 Digital Mailing System Operating Guide
8 Reports
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8-14
SV60861 Rev. F
E-Z Seal Sealing Solution Maintenance
9 Maintaining and Updating
Printer Maintenance
Items to Keep On Hand Cleaning the Exterior
9 Maintaining and Updating
Installing a New Tape Roll
Tape Maintenance
DM800, DM900 Digital Mailing System Operating Guide
E-Z Seal Sealing Solution Maintenance
Cleaning the Moistener Brush
Filling the Moistener Bottle
9 Maintaining and Updating
Replacing the Moistener Brush
Printer Maintenance
DM800, DM900 Digital Mailing System Operating Guide
Cleaning the Printhead Nozzles Printing a Test Pattern
2. Select Maintenance
2. Select Maintenance
9 Maintaining and Updating
Replacing the Ink Cartridge
DM800, DM900 Digital Mailing System Operating Guide
9 Maintaining and Updating
3. Remove the old ink car- tridge by lifting it straight up
2. Select Maintenance 3. Select Replace Printhead
Changing the Printhead
DM800, DM900 Digital Mailing System Operating Guide
9 Maintaining and Updating
This exposes the print
2. Select Maintenance 3. Select Replace Wiper Blade Assembly
Changing the Wiper Blade Assembly
DM800, DM900 Digital Mailing System Operating Guide
Performing Updates or Adding Features
9 Maintaining and Updating
10 Troubleshooting
How to Troubleshoot your Mailing System Width Sensor Warnings
Hopper Sensitivity Adjustments
10 Troubleshooting
Ink Waste Tray Full Warning
Please contact service OK
DM800, DM900 Digital Mailing System Operating Guide
INK WASTE TRAY FULL WARNING
Envelope Sealing Problems
10 Troubleshooting
CONTACT SERVICE IMMEDIATELY Failure to replace full ink
waste tray will result in ink leakage causing system damage OK
Envelope Sealing Problems
Solution
DM800, DM900 Digital Mailing System Operating Guide
Description
Envelope Feeding Problems
10 Troubleshooting
Solution
Readjust backstop and restack mail
Envelope Feeding Problems
Solution
DM800, DM900 Digital Mailing System Operating Guide
Description
Tape Feeding Problems
10 Troubleshooting
Solution
Description
Tape Feeding Problems
Solution
the Tape Maintenance section in Chapter
DM800, DM900 Digital Mailing System Operating Guide
Tape Feeding Problems
10 Troubleshooting
Solution
Description
Tape Feeding Problems
Solution
To adjust brush, move
DM800, DM900 Digital Mailing System Operating Guide
IntelliLink Control Center Problems
10 Troubleshooting
Solution
Select Phone Setup
Weigh-On-The-Way Problems
IntelliLink Control Center Problems
Solution
Chapter 5, Mailing System Setup for more
Printing Problems
10 Troubleshooting
Solution
Refer to the Selecting the Postage Mode sec
Printing Problems
Solution
DM800, DM900 Digital Mailing System Operating Guide
Description
Postage Refill Problems
10 Troubleshooting
Solution
number, refer to Phone/Network Set Up PB
Getting Help
DM800, DM900 Digital Mailing System Operating Guide
10-18
10 Troubleshooting
SV60861 Rev. F
11 Supplies and Options
Printhead Kit and Wiper Blade Replacement
Ordering Supplies Ordering a Pitney Bowes Supply Catalog
11 Supplies and Options
Consumables You Can Order
USPS Confirmation Services Labels
Accessories You Can Order
Advertisements and Inscriptions
DM800, DM900 Digital Mailing System Operating Guide
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11 Supplies and Options
SV60861 Rev. F
12 Specifications
Equipment Specifications
Accounting Features
12-2
Equipment Specifications
Dimensions
Power and Compliance
Capacities and Features
DM800, DM900 Digital Mailing System Operating Guide
Optimum Performance Throughput
Accounting Features
Mailing Materials
12 Specifications
Minimum
Maximum
Minimum
DM800, DM900 Digital Mailing System Operating Guide
3.5 in
12 Specifications
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12-6
SV60861 Rev. F
Glossary
A Glossary
SV60861 Rev. F
A Glossary
DM800, DM900 Digital Mailing System Operating Guide
Communications Port
A Glossary
DM800, DM900 Digital Mailing System Operating Guide
The PSD contains the funds and performs all of the calculations necessary
Sleep Timer
A Glossary
Index
10-8
Index
Meter, see Postage meter
Index
Index
Page
For Service or Supplies PB Form SV60861 Rev. F 4/09
SV60861REVF
1 Elmcroft Road
2009 Pitney Bowes Inc All Rights Reserved