Tape Feeding Problems, Description, Solution

DM800™, DM900™ Digital Mailing System Operating Guide

Tape Feeding Problems

Description	Possible Causes	Solution


Adhesive tape gets	Wet/dry lever set into wet position.	Set wet/dry lever down to dry position.
wet.

	Moistener brush is set too high.	Remove tape brush and reset at a lower posi-
		tion in its holder.
		To adjust brush, move
		to the left.

SV60861 Rev. F

10-11

Page 157

Image 157

Pitney Bowes Tape Feeding Problems, DM800, DM900 Digital Mailing System Operating Guide, Description, Possible Causes

DM900, DM800 specifications

The Pitney Bowes DM800 is a sophisticated mailing system engineered for businesses that require high volume and efficient mail processing. With its innovative design and advanced technology, the DM800 streamlines operations, ensuring faster and more accurate mail management.

One of the standout features of the DM800 is its impressive processing speed. Capable of handling up to 200 letters per minute, this machine significantly reduces the time spent on mail preparation, allowing businesses to focus on their core activities. This high throughput is complemented by the ability to process various mail formats including letters, flats, and even mixed mail, making it a versatile choice for diverse mailing needs.

The DM800 is equipped with a user-friendly touchscreen interface that simplifies operation. The intuitive controls allow users to execute complex tasks with ease, minimizing the training required for new operators. Furthermore, its customizable settings enable businesses to tailor the system to their specific mailing requirements, whether it involves choosing postage options or setting up specific mailing batches.

In terms of technology, the DM800 incorporates advanced weighing and dimensioning capabilities. This ensures accurate postage calculation based on the exact weight and size of each letter or package, helping businesses avoid overpaying on postage. Additionally, the DM800 supports multiple postage options, allowing users to select between standard and expedited services, further enhancing mailing flexibility.

The DM800 also places a strong emphasis on security and compliance. With built-in security features, businesses can safeguard sensitive information while ensuring compliance with postal regulations. This is particularly beneficial for sectors such as finance and healthcare, where confidentiality is paramount.

Another characteristic that sets the DM800 apart is its integration capabilities. The machine can easily connect to existing business systems, enabling seamless data transfer and management. This connectivity allows organizations to streamline their mailing processes further, incorporating the DM800 into a broader suite of operational tools.

In conclusion, the Pitney Bowes DM800 is a powerful mailing system designed to meet the demands of high-volume mail environments. With its impressive speed, user-friendly interface, advanced technologies, and robust security features, the DM800 stands out as an ideal solution for businesses looking to optimize their mailing operations and improve efficiency.

Contents

DM Series Digital Mailing System DM800, DM900Operator Guide US English VersionPage SV60861 Rev. F 2009 Pitney Bowes Inc FCC Compliance Alerting Messages FCC Compliance of Modem Page Table of Contents Page PB Web Sites Pitney Bowes Contact Information ListOur Help Desk Postage By Phone System Pitney Bowes SuppliesPage 1 Read This First 1 Read This First What’s in this Guide Other Information What You Need to Know Safety RequirementsUSPS Requirements DM800, DM900 Digital Mailing System Operating Guide Never connect telephone wiring during a lightning storm U7P0 Power Stacker Your DM Series Digital Mailing System Important Information About Powering OffIf your stacker has an AC adapter to power the stacker ON OFF Features and Benefits 2 Meet the DM800, DM900 Digital Mailing SystemIntroducing the DM Series Mailing System Parts of the Mailing System 2 Meet the DM800, DM900 Digital Mailing System Introducing the DM Series Mailing System Features and BenefitsPostage Security Device Easy-to-Use IntelliLink Control Center Ability to Use Other Pitney Bowes Equipment Variety of Communications OptionsU7P0 Power Stacker Shape Based Rating Optional Permits Accounting and Reporting Advertisements and Inscriptionsweight and dimensions thickness, length, width of the mail updated to support this rating structure Mailing System Exterior Parts of the Mailing System USB Network Adapter and LAN Cable Serial Port The Digital Mailing System ExteriorUSB Ports USB Network Adapter can be plugged in here USB Port for Flash Memory Drive used with INVIEW Accounting Mailing System Interior Function Keys The IntelliLink Control Center Start Key - Begins processing mail with the options you have selected The Main Screen Analog Phone Line Connector on base Connectors on the Back of the IntelliLink Control CenterUse this to connect directly to an analog phone line SV60861 Rev. F Mail in a Minute 3 Mail in a MinutePreparing Your Mail Running the Mail 3 Mail in a Minute Mail in a Minute Preparing Your Mail 2. Select Key In Postage Running the Mail Wet Tape Printing Postage Tapes Navigating Hints 4 Running MailApplying Postage and Running Mail Determining the Correct Postage Mode 4 Running Mail Navigating HintsSelect Mode Follow the other procedures listed here as needed Applying Postage and Running Mail Feeding Mail or Printing Tape? 1 Determining the Correct Postage ModeChart A - Printing on Mail Chart C - Mail Modes with NO Postage Chart B - Postage Tape ModeChart D - Permit Mail 2 Preparing Your Mail About Running Mail DM800, DM900 Digital Mailing System Operating Guide Mail Tips on FeedingAny mail with the flap on the opposite side For mail where the indi Pieces of mail that are 5/8 thick If you are running pieces of mail About Printing Postage Tapes Mode Selection Reduced Speed 3 Selecting the Postage Mode and Running the MailWhile your mailing system processes the mail, the screen 2. Select WOW - Weigh on the Way Mode Selection Key in Postage Mode Selection WOW - Weigh On-The-Way 2. Select Weigh First Piece Mode Selection Weigh First Piece Mode Selection Differential WeighingTo use differential weighing 2. Select Manual Weight Entry Mode Selection Manual Weight Entry Before using this weighing option Mode Selection Attached Scale Mode Selection Attached Scale AutoTape3. Select Attached Scale - AutoTape To select a Print Permit Mode Selection Print Permit Mode Selection Seal Menu2. Select Seal Only - No Printing 2. Select Time and Date Stamping Mode Selection Time and Date Stamping Selecting an Account 4 Selecting or Deselecting an AccountSelecting an Account Manually Selecting an Account by Name Selecting an Account by Speed Code Deselecting an Account Selecting ZIP Codes and Zones 5 Selecting the Class, Carrier, Special Services or Options Selecting a Country Selecting a Smart Class Meter Stamp Options Date 6 Selecting the Meter Stamp OptionsMeter Stamp Options Advertisement Meter Stamp Options Meter Stamp Options Multiple Tapes Meter Stamp Options Custom Meter Stamp Options Inscription Meter Stamp Options Print PositionMessaging 2. Select Meter Stamp Options, then select Text Entries Postage Calculation for Confirmation Services OverviewDiscounts for Confirmation Services Sending Your Records to Pitney Bowes Adding Services or Making Changes Using Confirmation Services Before Printing Postage Adding Confirmation Services After Printing Postage Using Electronic Return Receipt ERR Editing, Deleting or Sending Confirmation Services RecordsInstallation/Setup a. Press Existing Features b. Press Confirmation Services b. Select Set Up, then Basic Settings Confirmation ServicesSetup Options 2. Select Confirmation Services b. Select E-Ret Receipt Processing Electronic Return Receipt Processing Electronic Return Receipt with a Customer Reference Number 4 Running Mail Customer Reference Number ERR 4 Running Mail 2. Select 1stCl Letter Off-Line Electronic Return Receipt ERR4. Select Certified 5. Select Offline eRR Adding More Postage Changing the Date 9 ClearingBatch the Count 4-36 5 Mailing System Setup  1. Meter Stamp Options  2. Set Up  3. Zero Scale 5 Mailing System Setup 4. Rate Details  5. Maintenance 1 Set the Display Language 2 Adjusting the Display Contrast Overview of Mailing System Set Up3 Adjusting the Feed Deck Sensor 4 Setting the Date and Time of Day 5 Selecting Autostart 46 Setting up a Supervisor Password 3 Adjusting the Feeder Deck Sensor 2. Select Set Up and then Basic Settings 3. Select AutoStart 4 Setting the Date and Time of Day5 SelectingAutostart 7 Setting Up a Lock Code 6 Setting Up a Supervisor PasswordCreating a Supervisor Password Password Protecting an Operation Scale/Rates 8 Setting Up the Scale and Selecting RatesScale/Rates Set Up Attached Scale Scale/Rates Class if New Piece Scale/Rates Destination if New Piece Scale/Rates Autoscale Scale/Rates Carrier/Class Display2. Select Carrier/Class Disp 2. Select Class if new Piece Destination if New Class Scale/Rates Autoclear Destination ValueBMC Intra ZIP Confirm Svc Creating a Smart Class with an Auto Inscription Scale/Rates Smart Classes DM800, DM900 Digital Mailing System Operating Guide Setting Up a Smart Class with an Auto Inscription Modifying a Smart Class with an Auto Inscription Scales/Rates Auto Rate Large Envelope6. Select View Detail 7. Select Modify Auto Ad/Inscription Phone/Network Set Up PBP Account # 9 Setting Up Postage By Phone Meter Payment SystemPhone/Network Set Up Dialing Prefix Phone/Network Set Up PB Phone # Phone/Network Set Up Phone/Network Set Up Use LAN Firewall Settings Phone/Network Set Up My Phone # Phone/Network Set Up Modem Type2. Select My Phone # PC Refill Phone/Network Set Up Network Settings Phone/Network Set Up RemoteNOTE Once you select this option, the system will restart Setting the High Value Warning for Key In Postage 11 Configuring Low Ink WarningSetting the Low Funds Warning Value 2nd Low Ink Warming Timeouts Timeouts Display Sleep Timeouts Sleep2. Select Basic Settings and then Time Standby Mode Least Power Usage Transaction Timeout Timeouts Normal Preset Timer Timeouts Feeding Timeout Timeouts2. Select Basic Settings and then Timeouts 3. Select Normal Preset Timer Defining Normal Preset Values 13 DefiningPresets4. Press the screen key for Store Current Setting to Preset Defining Custom Preset Values Defining Custom Preset Values2. Press the Custom Presets key 4. Select Store Current Setting to Preset 1. Press the Custom Presets key Store Advance Date in a Custom Preset Editing Custom Preset Values Viewing, Renaming, or Deleting Presets Sample Specifications Postal Rules and Guidance 2. Select Set Up, then select Text Entry Set UpCreating a Custom Message for the First Time Adding Additional Custom Messages Deleting a Custom Message Editing a Custom Message2. Select Meter Stamp Option, then select Text Entries Envelope Guidance 16 Adding an Optional Printer 15 Taking the Meter Out of Service2. Select Take Meter Out of Service 17 Configuring the Optional Barcode Scanner Setting the Default Scan Type Adding Barcode Prefixes Combining Barcodes Setting Auto-Enter 5-32 Postage By Phone Meter Payment System 6 Adding PostageChecking Your Postage By Phone Meter Payment System Account Your Postage Meter Postage By Phone Meter Payment System6 Adding Postage USPS Rekey Requirements Connection Alternatives Managing Your Postage Funds Which connector do I use? Connecting Your Mailing System to a Remote Analog Phone Line 4 CheckingYour Postage By Phone Meter Payment System Account Balance Postage Adding6 Postage Pass - Automated Postage Refill postage meter, follow these steps Setting the Low Funds Value Enabling Disabling Automated Recommended Funds Values Setting the Auto Refill AmountPostage Refill $2000 - $8000 Transferring Funds 7 Standard Accounting 7 Standard Accounting Set Up AccountSelect Account 0. None 1. Account Name subacct-sub-subacct 2. Account Name Overview of Accounting Using the Account Setup Procedures14 Setting an Accounting Period 5 Turning Accounting On or Off 6 Deleting Accounts 7 Turning Account Password Protection On or Off 1 ViewingAccounts Before Using the Setup Procedures2 CreatingAccounts 3. Select View Accounts Creating a New Subaccount or Subsubaccount Accounting Messages Editing 4 Setting an Account PeriodAccounts 3. Select Edit Account EXAMPLE 6 DeletingAccountsEngineering Software Engineering Industrial Design 8 ResettingClearing all Accounts 9 TurningReset Individual Accounts On or Off Funds TransferringSelect Transfer Entire Amount, or Selecting an Accounting Type Your Accounting System Features Account Structure and Hierarchy Engineering User Friendly TestingSoftware Tes ting Software Software Design USPS Confirmation Services Report System Printer Required 8 ReportsSystem Set Up Report Single Account Report Report Print Queue Introduction Viewing a Report Printing a Report8 Reports Screen Display Single Account ReportPrinted Report Internal Printer Version Multi-Account Summary Report External Printer Version Last Five Refills Report Printed Report System Printer USPS Confirmation Services Report System Printer RequiredPrinted Report Attached Printer Account List Report External Printer Required Funds Report System Set Up Report Error Report Error Report Job Report Job Report Data Capture Report Non-US Use Only Electronic Return Receipt Report Last Rates Downloaded Report Installed Pending Rates ReportView Download Log Report Description 8-14 This page intentionally left blank E-Z Seal Sealing Solution Maintenance 9 Maintaining and UpdatingPrinter Maintenance 9 Maintaining and Updating Items to Keep On Hand Cleaning the Exterior Installing a New Tape Roll Tape Maintenance Cleaning the Moistener Brush E-Z Seal Sealing Solution MaintenanceFilling the Moistener Bottle Replacing the Moistener Brush Printer Maintenance 2. Select Maintenance Cleaning the Printhead Nozzles Printing a Test PatternGood Quality Test Pattern Poor Quality Test Pattern Replacing the Ink Cartridge 3. Remove the old ink car- tridge by lifting it straight up 2. Select Maintenance 3. Select Replace Printhead Changing the Printhead This exposes the print 2. Select Maintenance 3. Select Replace Wiper Blade Assembly Changing the Wiper Blade Assembly Performing Updates or Adding Features 10 Troubleshooting How to Troubleshoot your Mailing System Width Sensor Warnings Hopper Sensitivity Adjustments10 Troubleshooting Please contact service  OK Ink Waste Tray Full WarningINK WASTE TRAY FULL WARNING Ink Waste Tray is near full. Ink leakage may occur CONTACT SERVICE IMMEDIATELY Failure to replace full ink Envelope Sealing Problemswaste tray will result in ink leakage causing system damage  OK Solution Solution Readjust backstop and restack mail Envelope Feeding ProblemsBackstop is too close and is forc ing mail into the feeder To clear a jam in the transport area To clear a jam in the feeder area Pressure sensitive tape only Tape Feeding Problemstrack. Refer to the Pitney Bowes Contact Infor Chapter 10, Maintaining and Updating for more the Tape Maintenance section in ChapterMaintaining and Updating Contact Information List in the guide for more 10-11 Select Phone Setup IntelliLink Control Center ProblemsRefer to the Pitney Bowes Contact Information the Display Contrast section in Chapter Chapter 5, Mailing System Setup for more Weigh-On-The-Way ProblemsSelect Meter Stamp Options Select Advertisements or Inscriptions Refer to the Selecting the Postage Mode sec Printing Problemsing ZIP Codes and Zones section in Chapter Chapter number, refer to Phone/Network Set Up PB Postage Refill Problemstion Checking Your Postage By Phone Meter Payment System Account in Chapter 6 of this Getting Help 10-18 11 Supplies and Options Ordering Supplies Ordering a Pitney Bowes Supply Catalog Printhead Kit and Wiper Blade Replacement11 Supplies and Options Consumables You Can Order Accessories You Can Order USPS Confirmation Services LabelsAdvertisements and Inscriptions This page is intentionally left blank Equipment Specifications 12 SpecificationsAccounting Features 12-2 Dimensions Equipment SpecificationsPower and Compliance Capacities and Features Optimum Performance Throughput Mailing Materials Accounting FeaturesMinimum Maximum Minimum Maximum3.5 in 88.1 12-6 Glossary A Glossary A Glossary Communications Port A Glossary The PSD contains the funds and performs all of the calculations necessary Sleep Timer Index Meter, see Postage meter 10-8 Index Index Page SV60861REVF For Service or Supplies PB Form SV60861 Rev. F 4/091 Elmcroft Road 2009 Pitney Bowes Inc All Rights Reserved

Pitney Bowes Tape Feeding Problems, DM800, DM900 Digital Mailing System Operating Guide, 10-11

Models: DM900 DM800

10-11

DM900, DM800 specifications