Pitney Bowes Envelope Feeding Problems, DM800, DM900 Digital Mailing System Operating Guide

DM800™, DM900™ Digital Mailing System Operating Guide

Envelope Feeding Problems

Description	Possible Causes	Solution
Envelope(s) getting	• Envelopes dimensions are	Refer to the Specifications section in this guide
jammed	outside the acceptable range	for the acceptable envelope dimensions.
	(piece of mail is too thick,	To clear a jam in the feeder area:
	pieces of mail are incorrect
	size, etc.) for mailing system.	1.	LIft the feeder cover.
	• Feeder adjustment is set too	2.	Lift the feeder roller jam release levers and
	high.		remove the piece of mail.

Jam Release Levers

To clear a jam in the transport area:

1. Lift the main cover.

2. Pull the transport jam release lever to the left until the assembly lifts up.

Transport Jam

Release Lever

Transport assembly lifts up.

3. Remove the piece of mail.

4. Push the transport deck back to its original position until it snaps into place.

If condition persists adjust the thickness adjust- ment knob for less tension (see procedure in this chapter).

SV60861 Rev. F 10-7