Table 3-14Control-panel messages (continued)

Description

Recommended action

 

 

 

 

UNSUPPORTED DRIVE INSTALLED

A non-supported hard drive has been

Turn off the product, remove the hard drive,

 

installed.

and then turn on the product.

 

 

 

UNSUPPORTED SUPPLY IN USE

A non-supported supply has been installed.

Turn off the product, remove the supply, and

For help press

 

then turn on the product.

 

 

 

 

 

UNSUPPORTED SUPPLY INSTALLED

The print cartridge is for a different HP

If print quality is no longer acceptable, replace

To continue press OK

product.

the print cartridge.

 

For a list of supported print cartridges, see

 

 

 

 

Parts and diagrams on page 425.

USB ACCESSORY ERROR

This message appears when a connected

 

USB accessory draws too much power.

 

When this happens, the ACC port is disabled

 

and printing stops.

Remove the USB accessory, and then restart the product

Use a USB accessory that uses less power or that contains its own power supply.

USB ACCESSORY NOT FUNCTIONAL

A USB accessory is not working correctly.

1.

Turn product off.

 

 

2.

Disconnect the USB accessory, and

 

 

 

replace with a new USB accessory.

 

 

 

USB ACCESSORY UNAVAILABLE

The USB accessory is currently unavailable.

To use the USB accessory, install the

To clear press OK

 

software for the USB accessory and turn the

 

product off. Then, turn the product on with the

 

 

accessory attached.

 

 

 

USB NEEDS TOO MUCH POWER

A USB accessory is drawing too much

Remove the USB accessory, and then restart

Remove USB and turn off then on

electrical current. Printing cannot continue.

the product.

 

Use a USB accessory that uses less power

 

 

 

 

or that contains its own power supply.

 

 

 

USB STORAGE DEVICE FAILURE

The specified device has failed.

Press the OK button to clear.

To clear press OK

 

 

 

USB STORAGE FILE OPERATION FAILED To clear press OK

A PJL file system command attempted to perform an illogical operation.

Press the OK button to clear.

USB STORAGE FILE SYSTEM IS FULL

A PJL file system command could not store

Press the OK button to clear.

To clear press OK

something on the file system because the file

 

 

system was full.

 

 

 

 

 

USB STORAGE IS WRITE PROTECTED

The file system device is protected and no

Press the OK button to clear.

To clear press OK

new files can be written to it.

 

 

 

 

 

 

 

 

USB STORAGE NOT INITIALIZED

This file-storage component must be

Use the embedded Web server or HP Web

 

initialized before use.

Jetadmin to initialize the component.

 

 

 

 

USE TRAY [X] [TYPE] [SIZE]

The specified tray type and/or size is

1.

Use the up arrow or down arrow to

To continue press OK

mismatched.

 

select the correct tray.

 

2.

Press the OK button to select the tray.

 

 

 

 

 

USED SUPPLY INSTALLED

The print cartridge has been previously used.

If you believe you purchased a genuine HP

To continue press OK

 

supply, go to www.hp.com/go/

 

anticounterfeit.

 

 

 

 

ENWW

Tools for troubleshooting 373

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HP Enterprise CC490A Unsupported Drive Installed, Unsupported Supply Installed, USB Accessory Error, USE Tray X Type Size