HP Troubleshoot Control Panel Messages on All-in-One Printers

Table 3-14Control-panel messages (continued)

Description	Recommended action
UNSUPPORTED DRIVE INSTALLED	A non-supported hard drive has been	Turn off the product, remove the hard drive,
	installed.	and then turn on the product.
UNSUPPORTED SUPPLY IN USE	A non-supported supply has been installed.	Turn off the product, remove the supply, and
For help press		then turn on the product.
UNSUPPORTED SUPPLY INSTALLED	The print cartridge is for a different HP	If print quality is no longer acceptable, replace
To continue press OK	product.	the print cartridge.
		For a list of supported print cartridges, see
		Parts and diagrams on page 425.

USB ACCESSORY ERROR	This message appears when a connected
	USB accessory draws too much power.
	When this happens, the ACC port is disabled
	and printing stops.

Remove the USB accessory, and then restart the product

Use a USB accessory that uses less power or that contains its own power supply.

USB ACCESSORY NOT FUNCTIONAL	A USB accessory is not working correctly.	1.	Turn product off.
		2.	Disconnect the USB accessory, and
			replace with a new USB accessory.
USB ACCESSORY UNAVAILABLE	The USB accessory is currently unavailable.	To use the USB accessory, install the
To clear press OK		software for the USB accessory and turn the
		product off. Then, turn the product on with the
		accessory attached.
USB NEEDS TOO MUCH POWER	A USB accessory is drawing too much	Remove the USB accessory, and then restart
Remove USB and turn off then on	electrical current. Printing cannot continue.	the product.
		Use a USB accessory that uses less power
		or that contains its own power supply.
USB STORAGE DEVICE FAILURE	The specified device has failed.	Press the OK button to clear.
To clear press OK

USB STORAGE FILE OPERATION FAILED To clear press OK

A PJL file system command attempted to perform an illogical operation.

Press the OK button to clear.

USB STORAGE FILE SYSTEM IS FULL	A PJL file system command could not store	Press the OK button to clear.
To clear press OK	something on the file system because the file
	system was full.
USB STORAGE IS WRITE PROTECTED	The file system device is protected and no	Press the OK button to clear.
To clear press OK	new files can be written to it.
USB STORAGE NOT INITIALIZED	This file-storage component must be	Use the embedded Web server or HP Web
	initialized before use.	Jetadmin to initialize the component.
USE TRAY [X] [TYPE] [SIZE]	The specified tray type and/or size is	1.	Use the up arrow or down arrow to
To continue press OK	mismatched.		select the correct tray.
		2.	Press the OK button to select the tray.
USED SUPPLY INSTALLED	The print cartridge has been previously used.	If you believe you purchased a genuine HP
To continue press OK		supply, go to www.hp.com/go/
		anticounterfeit.

ENWW Tools for troubleshooting 373