HP Enterprise CC490A Interpret control-panel messages, Control-panel message types, XX values

Interpret control-panel messages

Control-panel message types

Four types of control-panel messages can indicate the status of or problems with the product.

Message type	Description
Status messages	Status messages reflect the current state of the product. They inform you of normal product operation
	and require no interaction to clear them. They change as the state of the product changes. Whenever
	the product is ready, not busy, and has no pending warning messages, the status message Ready
	appears if the product is online.
Warning messages	Warning messages inform you of data and print errors. These messages typically alternate with the
	Ready or status messages and remain until OK is pressed. Some warning messages are clearable.
	If CLEARABLE WARNINGS is set to JOB on the product CONFIGURE DEVICE menu, the next print
	job clears these messages.
Error messages	Error messages communicate that some action must be performed, such as adding paper or clearing
	a jam.
	Some error messages are auto-continuable. If AUTO-CONTINUEis set on the menus, the product
	will continue normal operation after an auto-continuable error message appears for 10 seconds.
	NOTE: Pressing any button during the 10-second auto-continuable error message overrides the
	auto-continue feature, and the button function takes precedence. For example, pressing the stop
	button	pauses printing and offers the option to cancel the print job.

Critical-error messages Critical error messages inform you of a product failure. Some of these messages can be cleared by turning the product off and then on. These messages are not affected by the AUTO-CONTINUEsetting. If a critical error persists, service is required.

Control-panel messages

Table 3-14Control-panel messages

Description	Recommended action
10.41.00 UNSUPPORTED SUPPLY IN USE	An unsupported supply is installed.	If you believe you purchased a genuine HP
		supply, go to www.hp.com/go/
		anticounterfeit.

10.XX.YY SUPPLY MEMORY ERROR	The product cannot read or write to at least
	one print cartridge memory tag or a memory
	tag is missing from a print cartridge.

Reinstall the print cartridge, or install a new print cartridge.

XX values

●00 = Memory tag memory error

●10 = Memory tag missing

YY values

●00 = Black

●01 = Cyan

●02 = Magenta

●03 = Yellow

ENWW Tools for troubleshooting 345