HP Enterprise CC490A manual XY Error, XX Error, 55.XX.YY DC Controller Error

Table 3-14Control-panel messages (continued)

Description	Recommended action
50.9 FUSER ERROR	High fuser temperature.	Reinstall the fuser. Check the connector J50
		between the fuser and the product. If either is
		damaged, replace the connector or fuser.
		See Fuser on page 85.
		If the error persists, replace the low-voltage
		power supply. See Low-voltage power supply
		(LVPS) on page 157.
50.X FUSER ERROR	A fuser error has occurred.	Make sure you have the correct fuser. Re-
		seat the fuser. Turn the product off, and then
		turn the product on.
51.XY ERROR	A product error has occurred.	Turn the product off, and then turn the
To continue turn off then on	● 51.20 ERROR: black laser error	product on.
	● 51.21 ERROR: cyan laser error
	● 51.22 ERROR: magenta laser error
	● 51.23 ERROR: yellow laser error
52.XY ERROR	A product error has occurred.	● 52.00 ERROR: If the laser/scanner
To continue turn off then on	● 52.00 ERROR: Scanner startup error	assembly (Y/M) does not start up,
		reconnect connector J71 on the laser
	● 52.20 ERROR: Scanner rotation error	driver PCA and connector J112 on the
		DC controller PCA. If the laser/scanner
		assembly (C/Bk) does not start up,
		reconnect connector J72 on the laser
		driver PCA and connector J112 on the
		DC controller PCA. If the message
		persists, replace the appropriate laser/
		scanner assembly. See Laser/scanner
		assembly (Y/M) on page 186 or Laser/
		scanner assembly (C/Bk) on page 190.
		● 52.20 ERROR: If the laser/scanner
		assembly (Y/M) does not rotate,
		reconnect connector J71 on the laser
		driver PCA and connector J112 on the
		DC controller PCA. If the laser/scanner
		assembly (C/Bk) does not rotate,
		reconnect connector J72 on the laser
		driver PCA and connector J112 on the
		DC controller PCA. If the message
		persists, replace the appropriate laser/
		scanner assembly. See Laser/scanner
		assembly (Y/M) on page 186 or Laser/
		scanner assembly (C/Bk) on page 190.
54.XX ERROR	Error requires that the product be turned off	Turn the product off, and then turn the
To continue turn off then on	then on.	product on.
55.XX.YY DC CONTROLLER ERROR	The print engine is not communicating with	Turn the product off, and then turn the
To continue turn off then on	the formatter (XX = 01; DC controller memory	product on.
	error).	If the error persists, replace the DC controller
		PCA. See DC controller PCA only
		on page 155.

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