HP Enterprise CC490A 13.XX.YY Fuser Area JAM, 13.XX.YY Fuser Wrap JAM, 13.XX.YY JAM in Right Door

Table 3-14Control-panel messages (continued)

Description Recommended action

11.XX Internal clock error To continue press OK

The product real-time clock has experienced an error.

●XX = 01; clock battery failed

Whenever the product is turned off and then turned on again, set the time and date at the control panel. See System setup menu

on page 329.

	● XX = 02; real time clock failed	If the error persists, you might need to replace
		the formatter.
13.XX.YY FUSER AREA JAM	A jam has occurred in the fuser area.	CAUTION: The fuser can be hot while the
		product is in use. Wait for the fuser to cool
		before handling it.
		For instructions on clearing the jam, see
		Clear jams in the right door on page 387.
13.XX.YY FUSER WRAP JAM	A jam has occurred in the fuser.	CAUTION: The fuser can be hot while the
		product is in use. Wait for the fuser to cool
		before handling it.
		For instructions on clearing the jam, see
		Clear jams in the right door on page 387.
13.XX.YY JAM ABOVE TOP OUTPUT BIN	A jam has occurred in the output area.	For instructions on clearing the jam, see
		Clear jams in the output bin area
		on page 390.
13.XX.YY JAM IN LOWER RIGHT DOOR	A jam has occurred in the lower-right door	For instructions on clearing the jam, see
	(Tray 3).	Clear jams in the lower right door (Tray 3, 4,
		or 5) on page 393.
13.XX.YY JAM IN RIGHT DOOR	A jam has occurred in the duplex and feed	For instructions on clearing the jam, see
	area inside the right door.	Clear jams in the right door on page 387.
13.XX.YY JAM IN TOP OUTPUT BIN	A jam has occurred in the top output bin.	For instructions on clearing the jam, see
		Clear jams in the output bin area
		on page 390.
13.XX.YY JAM IN TRAY 1	A jam has occurred in Tray 1.	For instructions on clearing the jam, see
		Clear jams in Tray 1 on page 390.
13.XX.YY JAM IN TRAY <X>	A jam has occurred in the indicated tray.	For instructions on clearing the jam, see
		Clear jams in Tray 2 or optional Trays 3, 4, or
		5 on page 392.
13.XX.YY JAMS IN RIGHT DOOR	A jam has occurred in the fuser area.	CAUTION: The fuser can be hot while the
		product is in use. Wait for the fuser to cool
		before handling it.
		For instructions on clearing the jam, see
		Clear jams in the right door on page 387.
20 INSUFFICIENT MEMORY	The product received more data than can fit	Press the OK button to print the transferred
To continue press OK	in the available memory. You might have tried	data (some data might be lost), and then
	to transfer too many macros, soft fonts, or	simplify the print job or install additional
	complex graphics.	memory.
21.X INSUFFICIENT MEMORY TO LOAD	Insufficient memory to process the print job.	Install additional memory in the product.
FONTS/DATA
22 EIO X BUFFER OVERFLOW	Too much data was sent to the EIO card in	Press the OK button to print the transferred
To continue press OK	the specified slot (x). An incorrect	data. (Some data might be lost.)
	communications protocol might be in use.	Check the host configuration.

346 Chapter 3 Solve problems ENWW