HP Enterprise CC490A manual Xxxx Error, To continue turn off then on, Fuser Error

Table 3-14Control-panel messages (continued)

Description Recommended action

49.XXXX ERROR	A firmware error has occurred.
To continue turn off then on

This error can be caused by corrupted print jobs, software applications issues, non- product specific printer drivers, poor-quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories.

1.Turn the product off and then on.

2.If the error returns, check the following items:

◦ The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting.

◦ The error might be caused by the print job, such as an invalid printer driver, a problem with the software application, or a problem with the file you are printing.

◦ Upgrading the product firmware might help resolve the error. See the product user guide for more information.

50.1 FUSER ERROR	Low fuser temperature.	Remove the fuser and any residual paper.
		Check connector J50 between the fuser and
		the product. If either is damaged, replace the
		connector or fuser. See Fuser on page 85.
50.2 FUSER ERROR	Fuser warm-up failure	1.	Reinstall the fuser.
		2.	Check the connector J50 between the
			fuser and the product. If either is
			damaged, replace the connector or
			fuser. See Fuser on page 85.
		3.	Reconnect the connectors J160 and
			J162 on the DC controller PCA and
			connector J25 on the power line
			between the low voltage power supply
			and fuser.
		4.	Replace the wire harness that connects
			the fuser.
		5.	Replace the fuser. See Fuser
			on page 85.
		6.	If the error persists, replace the low-
			voltage power supply. See Low-voltage
			power supply (LVPS) on page 157.

348 Chapter 3 Solve problems ENWW