HP Enterprise CC490A manual Execute a Pressure roller clean

Problem	Sample	Cause	Solution
The printed page contains		The roller or media feed guide	Clean any dirty components.
wrinkles or creases.		is dirty.
		A feed roller is deformed or	Replace any deformed or
		has deteriorated.	deteriorated rollers.
		The paper feed guide is	Replace the paper-feed-guide unit.
		damaged.
The front of the page is dirty.		The photosensitive drum is	Replace the print cartridge.
		dirty.
		The fuser roller or pressure	Execute a Pressure roller clean
		roller is dirty.	mode. If the dirt does not come off,
			replace the fuser. See Fuser
			on page 85.
			NOTE: Cleaning the fuser with HP
			tough paper provides better results
			than with plain paper. You might
			need to execute the cleaning
			process several times to remove all
			contaminates on the fuser.
Repetitive horizontal lines			See repetitive image defect ruler.
			Clean the indicated roller. If the
			contaminate does not come off,
			replace appropriate roller or
			assembly.

Pages have flecks of toner

Pages have one or more skewed color planes (can appear on the right or left side of the page)

Execute a cleaning page to clean the contaminate off the fuser. The cleaning page may need to be run several time to clean the fuser. Do not replace the fuser.

NOTE: Cleaning the fuser with HP tough paper provides better results than with plain paper. You might need to execute the cleaning process several times to remove all contaminates on the fuser.

Remove, and then reinstall the print cartridge associated with the defect.

ENWW Solve image-quality problems 415