HP Enterprise CC490A Paper does not feed automatically, Paper does not feed from Tray 2, 3, 4, or

Product pulls from incorrect tray

Cause	Solution
The paper size is not configured correctly for the input tray.	Print a configuration page or use the control panel to determine
	the paper size for which the tray is configured.
The guides in the tray are not against the paper.	Verify that the guides are touching the paper.

Paper does not feed automatically

Paper does not feed automatically

Cause Solution

Manual feed is selected in the software program.

Load Tray 1 with paper, or, if the paper is loaded, press the checkmark button .

The correct size paper is not loaded.	Load the correct size paper.
The input tray is empty.	Load paper into the input tray.

Paper from a previous jam has not been completely removed. Open the product and remove any paper in the paper path.

The paper size is not configured correctly for the input tray.	Print a configuration page or use the control panel to determine
	the paper size for which the tray is configured.
The guides in the tray are not against the paper.	Verify that the rear and width paper guides are touching the
	paper.
The manual-feed prompt is set to ALWAYS. The product	Open the tray, reload the media, and then close the tray.
always prompts for manual feed, even if the tray is loaded.	Or, change the manual-feed prompt setting to UNLESS
	LOADED, so that the product prompts for manual feed only
	when the tray is empty.

The USE REQUESTED TRAY setting on the product is set to EXCLUSIVELY, and the requested tray is empty. The product will not use another tray.

Load the requested tray.

Or, change the setting from EXCLUSIVELY to FIRST on the CONFIGURE DEVICE menu. The product can use other trays if no media is loaded in the specified tray.

Paper does not feed from Tray 2, 3, 4, or 5

Paper does not feed from Tray 2, 3, 4, or 5

Cause	Solution
The correct size paper is not loaded.	Load the correct size paper.
The input tray is empty.	Load paper in the input tray.
The correct paper type for the input tray is not selected in the	From the product control panel, select the correct paper type
product control panel.	for the input tray. Trays configured for a paper type with a
	specific weight range will not match a print job that specifies
	an exact weight, even if the specified weight is within the weight
	range.
Paper from a previous jam has not been completely removed.	Open the product and remove any paper in the paper path.
	Closely inspect the fuser area for jams.

404 Chapter 3 Solve problems ENWW