HP Enterprise CC490A manual Transparencies or glossy paper will not feed

Paper does not feed from Tray 2, 3, 4, or 5

Cause Solution

None of the optional trays appear as input tray options.

The optional trays only display as available if they are installed. Verify that any optional trays are correctly installed. Verify that the printer driver has been configured to recognize the optional trays.

An optional tray is incorrectly installed.

Print a configuration page to confirm that the optional tray is installed. If not, verify that the tray is correctly attached to the product.

The paper size is not configured correctly for the input tray.	Print a configuration page or use the control panel to determine
	the paper size for which the tray is configured.
The guides in the tray are not against the paper.	Verify that the guides are touching the paper.

Transparencies or glossy paper will not feed

Transparencies or glossy paper will not feed

Cause	Solution
The correct paper type is not specified in the software or printer	Verify that the correct paper type is selected in the software or
driver.	printer driver.
The input tray is overfilled.	Remove excess paper from the input tray. Do not exceed the
	maximum stack height marks for the tray.
Paper in another input tray is the same size as the	Make sure that the input tray containing the transparencies or

transparencies, and the product is defaulting to the other tray. glossy paper is selected in the software program or printer driver. Use the product control panel to configure the tray to the paper type loaded.

The tray containing the transparencies or glossy paper is not configured correctly for type.

Make sure that the input tray containing the transparencies or glossy paper is selected in the software program or printer driver. Use the product control panel to configure the tray to the paper type loaded.

Transparencies or glossy paper might not meet supported	Use only paper that meets the HP paper specifications for this
paper specifications.	product.
High-humidity environments may cause glossy paper not to	Avoid printing glossy paper in high humidity conditions. When
feed, or to feed too many sheets.	printing glossy paper, removing the paper from the wrapper
	and letting it rest for a few hours can improve feeding into the
	product. However, letting paper rest in humid environments
	may also cause blisters.

Envelopes jam or will not feed in the product

Envelopes jam or will not feed in the product

Cause	Solution
Envelopes are loaded in an unsupported tray. Only Tray 1 can	Load envelopes into Tray 1.
feed envelopes.
Envelopes are curled or damaged.	Try using different envelopes. Store envelopes in a controlled
	environment.

ENWW Solve paper-handling problems 405