The product is jammed.

Cause

Solution

 

 

Not all product packing material was removed.

Verify that the packing tape, cardboard, and plastic shipping

 

locks have been removed from the product.

 

 

The HP postcard media insert is installed in Tray 2, and you

Always use the HP postcard media insert when printing on 10

are not printing on 10 x 15 cm (4 x 6 in) paper.

x 15 cm (4 x 6 in) paper, but remove it when printing on other

Or

sizes.

 

The HP postcard media insert is not installed in Tray 2, and

 

you are printing on 10 x 15 cm (4 x 6 in) paper.

 

 

 

Figure 3-57Common causes of jams (by area)

Item

T

F

D

 

B

C

 

Fuser

 

ITB

A

 

 

E

 

 

 

 

Tray1

Tray2

T

 

 

 

Tray3(Option Feeder1)

X

 

 

 

Tray4(Option Feeder2)

b

 

 

 

Tray5(Option Feeder3)

 

 

Description

Item

Description

SR4 (PDU) Tray 3 feed

E

SR22 Duplex re-pickup

sensor

 

sensor (duplex models only)

384 Chapter 3 Solve problems

ENWW

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HP Enterprise CC490A manual Itb