HP Enterprise CC490A manual To continue press OK, Media insert required in tray

Table 3-14Control-panel messages (continued)

Description	Recommended action
LOAD TRAY 1 [TYPE] [SIZE]	The indicated tray is loaded and configured	1.	If the correct paper is loaded, press the
To continue press OK	for a type and size other than the one		OK button.
	specified in the job.	2.	Otherwise, remove the incorrect paper
			and load the tray with the specified
			paper.
		3.	If prompted, confirm the size and type of
			paper loaded.
		4.	Confirm that the paper guides are in the
			correct position.
		5.	To use another tray, remove paper from
			the tray and then press the OK button.
LOAD TRAY 1 [TYPE] [SIZE]	Tray 1 is empty and the other trays are	1.	If the correct paper is loaded, press the
To use another tray press OK	available.		OK button.
		2.	Otherwise, remove the incorrect paper
			and load the tray with the specified
			paper.
		3.	If prompted, confirm the size and type of
			paper loaded.
		4.	Confirm that the paper guides are in the
			correct position.
		5.	To use another tray, remove paper from
			the tray and then press the OK button.
LOAD TRAY <X> [TYPE] [SIZE]	This message appears even though there is	1.	Use the sensor test to verify that the
	media loaded in the tray.		cassette media present sensor is
			correctly functioning.
		2.	Reconnect the cassette media present
			sensor intermediate connector (J58)
			and connector J115 on the DC controller
			PCA.
		3.	Make sure that the sensor flag on the
			media presence sensor is not damaged
			and moves freely.
LOAD TRAY <X> [TYPE] [SIZE]	This message appears when printing	Install the HP postcard media insert in Tray 2,
Media insert required in tray	100 x 150 mm (4 x 6 in) paper, which requires	and load the requested paper.
	the HP postcard media insert in the indicated	If you do not have the HP postcard media
	tray.
		insert, you can print 100 x 150 mm (4 x 6 in)
		paper from Tray 1 without the insert.
LOAD TRAY <X> [TYPE] [SIZE]	This message appears when printing	Install the HP postcard media insert in the
Media insert required in tray	100 x 150 mm (4 x 6 in) paper, which requires	indicated tray.
	the HP postcard media insert in the indicated
To use another tray press OK	tray.
LOAD TRAY <X> [TYPE] [SIZE]	This message appears when the indicated	1.	Load the correct paper in the tray.
To use another tray press OK	tray is selected but is not loaded, and other	2.	If prompted, confirm the size and type of
	paper trays are available for use.
	It also appears when the tray is configured for		paper loaded.
		3.	Otherwise, press the OK button to select
	a different paper type or size than the print job
	requires.		another tray.

ENWW Tools for troubleshooting 363