HP Enterprise CC490A manual 25Causes and solutions for residual media jams, Right-door assembly on

Table 3-24Causes and solutions for duplex repick jams (continued)

Cause	Solution
Poor contact of the duplex re-pickup sensor	Reconnect the intermediate connector (J74) and connector (J145) on the DC
connector	controller PCA.
The duplex re-pickup sensor (SR22) is	Run the manual sensor test to verify that the duplex re-pickup sensor (SR22)
defective.	is functioning properly. See Manual sensor test (special-mode test)
	on page 246 for information. If it is not, replace the right-door assembly. See
	Right-door assembly on page 113.
Poor contact of the duplex reverse solenoid	Reconnect the connector (J69) of the duplex reverse solenoid, connectors
connector	J202 and J201 on the high-voltage power supply (upper), and connector J113
	on the DC controller PCA.
The duplex reverse solenoid is defective.	Replace the duplex-drive assembly. See Duplex-drive assembly
	on page 151.
The duplex flapper is damaged or	Replace the delivery assembly. See Delivery assembly on page 145.
malfunctioning.
Poor contact of the duplex reverse solenoid	Reconnect the connector (J69) of the duplex reverse solenoid, connectors
connector	(J202) and (J201) on the high-voltage power supply (upper), and connector
	(J113) on the DC controller PCA.
The duplex reverse solenoid is defective.	Replace the duplex-drive assembly. See Duplex-drive assembly
	on page 151.
The duplex flapper is damaged or	Replace the delivery assembly. See Delivery assembly on page 145.
malfunctioning.
The duplex repick roller is worn or damaged.	Replace the registration assembly. See Registration assembly on page 128.
Poor contact of the duplex repick clutch	Reconnect the intermediate connector (J74) of the duplex repick clutch and
connector.	connector (J145) on the DC controller PCA.
The duplex repick clutch is defective.	Run the solenoid drive test in actuator drive mode to verify that the duplex
	repick clutch is functioning properly. If it is not, replace the registration
	assembly. See Registration assembly on page 128.

Table 3-25Causes and solutions for residual media jams

Cause Solution

Poor contact of the loop-sensor connector and loop sensor 1 and 2.

Reconnect the connectors of the loop 1 sensor (1 and 2):

●Loop 1 (J11, J352, J350, J50) and the DC controller (J139)

●Loop 2 (J10, J352, J350, J50) and the DC controller (J139)

The loop sensor is defective.

Run the manual sensor test. See Manual sensor test (special-mode test) on page 246 for information. If the sensor is defective, replace fuser. See Fuser on page 85.

The spring of the fuser-delivery-sensor lever is	Check the spring of the fuser and right door and place it in the correct position.
unhooked.
The fuser-delivery sensor lever is damaged.	Replace the sensor (SR5).
Poor contact of the fuser-delivery sensor	Reconnect the connectors of the fuser-delivery sensor (J46), intermediate
connector.	(J95) and the DC controller PCA (J123).
The fuser-delivery sensor is defective.	Run the manual sensor test to make sure the fuser-delivery sensor is
	functioning properly. See Manual sensor test (special-mode test)
	on page 246 for information. If the sensor is defective, replace the fuser. See
	Fuser on page 85.

398 Chapter 3 Solve problems ENWW