HP Enterprise CC490A manual Power subsystem, Power-on checks, Power-on troubleshooting overview

Power subsystem

Power-on checks

The basic product functions should start up when the product is plugged into an electrical outlet and the power switch is pushed to the on position. If the product does not start, use the information in this section to isolate and solve the problem.

Power-on troubleshooting overview

Turn on the product power. If the control panel display remains blank, random patterns display, or asterisks remain on the control panel display, perform power-on checks to find the cause of the problem.

During normal operation, the main cooling fan begins to spin briefly after the product power is turned on. Place your hand over the holes in the left-side cover, near the formatter. If the fan is operating, you will feel air passing out of the product. You can also lean close to the product and hear the fan operating. You can also place your hand over the hole in the right-rear lower corner. If the fan is operating, you should feel air being drawn into the product. When this fan is operational, the DC side of the power supply is functioning correctly.

After the fan is operating, the main motor turns on (unless the right or front cover is open, a jam condition is sensed, or the paper-path sensors are damaged). You might be able to visually and audibly determine if the main motor is turned on.

If the fan and main motor are operating correctly, the next troubleshooting step is to isolate print engine, formatter, and control panel problems. Perform an engine test (see Engine-test button on page 244). If the formatter is damaged, it might interfere with the engine test. If the engine-test page does not print, try removing the formatter and then performing the engine test again. If the engine test is then successful, the problem is almost certainly with the formatter, the control panel, or the cable that connects them.

If the control panel is blank when you turn on the product, check the following items.

1.Make sure that the product is plugged directly into an active electrical outlet (not a power strip) that delivers the correct voltage.

2.Make sure that the power switch is in the on position.

3.Make sure that the fan runs briefly, which indicates that the power supply is operational.

4.Make sure that the control panel display wire harness is connected.

5.Make sure that the formatter is seated and operating correctly. Turn off the product and remove the formatter. Reinstall the formatter, and then verify that the heartbeat LED is flashing.

6.Remove any HP Jetdirect or other EIO cards, and then try to turn the product on again.

NOTE: If the control panel display is blank, but the main cooling fan runs briefly after the product power is turned on, try printing an engine-test page to determine whether the problem is with the control-panel display, formatter, or other product components. See Engine-test button on page 244.

Power-on timing (approximate)

●00.00 seconds; power-button LED illuminates

●00.10 seconds; control panel backlight illuminates (dim) and engine noises begin

●00:14 seconds; memory count appears on the control-panel display and fans rotate at high speed

240 Chapter 3 Solve problems ENWW