Troubleshooting
If the scanner fails to function as expected, check the problems described below before con- sulting the original retailer or Nikon service representative. For more information on solving the problems listed here, refer to the page numbers in the rightmost column.
Problem | Possible cause |
Scanner will not
turn on (status LED
does not light)
Status LED flickers (scanner not con- nected to computer, or computer off)
Status LED flickers (scanner connected to computer)
Poor quality scans
Computer does not recognize scanner
• Scanner is off |
|
Turn the scanner on | 24 |
• Power cable is not properly connected |
|
Return the power switch to the off position and reconnect the power | 21 |
cable. |
|
• Outlet is not receiving power |
|
Plug another device into the outlet to determine whether the outlet is | — |
working properly. |
|
•Scanner hardware malfunction
Turn the scanner off and disconnect it from the computer. Wait five — seconds and turn the scanner on again. If the problem persists, con- tact a Nikon service representative.
•Scanner hardware malfunction or communications error
Turn the scanner and computer off and disconnect the scanner. Wait 22, 24 five seconds and turn the scanner on again. If the status LED flickers when the scanner is turned on, a scanner hardware malfunction has
occurred. Contact the original retailer or a Nikon service representa- |
|
tive. If the status LED blinks and then glows steadily, turn the scanner |
|
off and reconnect it to the computer. After waiting five seconds, turn |
|
the scanner on and restart the computer. If the status LED flickers |
|
when the computer is restarted, try the following: |
|
• Disconnect all other devices using the same interface as the scanner | 5, 22 |
• Reinstall Nikon scan | |
| |
• Update the device drivers for the USB interface (Windows only) | — |
• Update the scanner device drivers (Windows only) | |
• Film is not properly inserted |
|
Eject and reinsert film. | 28, 38 |
• Scanner or film moved during scanning |
|
Do not use the scanner in locations subject to shock or vibration. Fail- | 20 |
ure to observe this precaution could result in scanner malfunction. |
|
•Scan window settings require adjustment
Adjust settings or use factory defaults. For more information, see the
•Scanner is off
Turn the scanner on. | 24 |
•Scanner turned on with optional film holder inserted
After removing the holder from the adapter, turn the scanner off and 24, 51 then on again.
•Computer does not meet minimum system requirements
Use a computer that meets the system requirements. | 10, 15 |
• USB cable is not correctly connected |
|
Reconnect the USB cable. | 22 |
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