Troubleshooting

If the scanner fails to function as expected, check the problems described below before con- sulting the original retailer or Nikon service representative. For more information on solving the problems listed here, refer to the page numbers in the rightmost column.

Problem

Possible cause

Scanner will not

turn on (status LED

does not light)

Status LED flickers (scanner not con- nected to computer, or computer off)

Status LED flickers (scanner connected to computer)

Poor quality scans

Computer does not recognize scanner

• Scanner is off

 

Turn the scanner on

24

• Power cable is not properly connected

 

Return the power switch to the off position and reconnect the power

21

cable.

 

• Outlet is not receiving power

 

Plug another device into the outlet to determine whether the outlet is

working properly.

 

Scanner hardware malfunction

Turn the scanner off and disconnect it from the computer. Wait five — seconds and turn the scanner on again. If the problem persists, con- tact a Nikon service representative.

Scanner hardware malfunction or communications error

Turn the scanner and computer off and disconnect the scanner. Wait 22, 24 five seconds and turn the scanner on again. If the status LED flickers when the scanner is turned on, a scanner hardware malfunction has

occurred. Contact the original retailer or a Nikon service representa-

 

tive. If the status LED blinks and then glows steadily, turn the scanner

 

off and reconnect it to the computer. After waiting five seconds, turn

 

the scanner on and restart the computer. If the status LED flickers

 

when the computer is restarted, try the following:

 

• Disconnect all other devices using the same interface as the scanner

5, 22

• Reinstall Nikon scan

10–19

 

62–64

• Update the device drivers for the USB interface (Windows only)

• Update the scanner device drivers (Windows only)

66–67

• Film is not properly inserted

 

Eject and reinsert film.

28, 38

• Scanner or film moved during scanning

 

Do not use the scanner in locations subject to shock or vibration. Fail-

20

ure to observe this precaution could result in scanner malfunction.

 

Scan window settings require adjustment

Adjust settings or use factory defaults. For more information, see the 31–35 Nikon Scan Reference Manual.

Scanner is off

Turn the scanner on.

24

Scanner turned on with optional film holder inserted

After removing the holder from the adapter, turn the scanner off and 24, 51 then on again.

Computer does not meet minimum system requirements

Use a computer that meets the system requirements.

10, 15

• USB cable is not correctly connected

 

Reconnect the USB cable.

22

56

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Nikon 5000ED user manual Troubleshooting, Problem