Problem

Computer does not recognize scanner (continued)

Can not insert film

SA-21 cannot be

removed from

scanner

Film jams in SA-21

Possible cause

• Other USB devices are connected and turned on

Disconnect the other USB devices. If the scanner is connected via a 5, 22 USB hub, adapter, or extension cable, disconnect the scanner and re- connect it directly to the computer. If this does not solve the problem, uninstall all software that uses the USB interface and reinstall Nikon Scan.

USB interface is not compatible

Confirm that Nikon Scan supports the USB expansion board or card 10, 15,

(or, in the case of built-in USB ports, the make of computer).

22

• USB 2.0 expansion board or card is not correctly installed

 

Check the documentation provided with the USB 2.0 expansion board

or card.

 

Scanner device driver is missing or corrupted (Windows only)

Check that the device driver is correctly installed. For more informa- 66–67 tion, see the Nikon Scan Reference Manual.

Nikon Scan is not correctly installed

Uninstall and reinstall Nikon Scan. For more information, see the

10–19

Nikon Scan Reference Manual.

62–64

• Film can not be used in SA-21 or MA-21

 

Make sure that the type of film is appropriate to the adapter used.

28

• Film is still in adapter

 

Eject the film using the eject button in the scan window.

38

• Adapter is not fully inserted in scanner

 

Make sure the adapter is seated in the connectors at the rear of the

25

adapter slot.

 

Film can not be used in SA-21

Use film that can be scanned in the SA-21, or purchase an optional 58–59 holder or adapter appropriate to the type of film used. For informa- 60–61 tion on removing jammed film, see “Film Feed Errors (SA-21).”

57

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Image 66
Nikon 5000ED user manual Possible cause, Nikon Scan Reference Manual