HP Enterprise CC490A manual Solve problems checklist

8.Verify that you have installed the HP Color LaserJet Enterprise CP4020-CP4520 Series printer driver. Check the program to make sure that you are using the HP Color LaserJet Enterprise CP4020-CP4520 Series printer driver.

9.Print a short document from a different program that has worked in the past. If this solution works, the problem is with the program that you are using. If this solution does not work (the document does not print) complete these steps:

a.Try printing the job from another computer that has the product software installed.

b.If you connected the product to the network, connect the product directly to a computer with a USB cable. Redirect the product to the correct port, or reinstall the software, and select the new connection type that you are using.

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