Pitney Bowes DM900, DM800 Postage Refill Problems, Troubleshooting, Description, Possible Causes

10 • Troubleshooting

Postage Refill Problems

Description	Possible Causes	Solution
Refill operation fails	Phone line is not connected to an	Reconnect the phone line to the back of the
when IntelliLink®	analog line or is loose.	IntelliLink® Control Center.
Control Center is on
	Phone cord is damaged.	Check phone cord for damage (cuts or crimps)
or off the mailing
		and replace if necessary.
system
	Problem with the phone line.	Test the main phone outlet and repair if neces-
		sary.
	You are using the wrong Postage	Contact the Help Desk for correct number.
	By Phone® Meter Payment Sys-	Refer to the Pitney Bowes Contact Information
	tem telephone number.	List in this guide for the phone number of the
		Help Desk. The Help Desk may also provide
		you with a local number to use for Postage By
		Phone® System.
		To change the Postage By Phone® System
		number, refer to Phone/Network Set Up: PB
		Phone # section in Chapter 5 of this guide.
	Refill amount exceeds the funds	Check your account balance. Refer to the sec-
	in your account.	tion Checking Your Postage By Phone® Meter
		Payment System Account in Chapter 6 of this
		guide.
	Internal problem with the	Contact the Help Desk for correct number.
	IntelliLink® Control Center.	Refer to the Pitney Bowes Contact Information
		List in this guide for the phone number of the
		Help Desk.

10-16 SV60861 Rev. F