US English Version
DM800, DM900
DM Series Digital Mailing System
Operator Guide
Page
SV60861 Rev. F 2009 Pitney Bowes Inc
FCC Compliance
Alerting Messages
FCC Compliance of Modem
Page
Table of Contents
Page
Postage By Phone System Pitney Bowes Supplies
Pitney Bowes Contact Information List
PB Web Sites
Our Help Desk
Page
1 Read This First
1 Read This First
What’s in this Guide Other Information
DM800, DM900 Digital Mailing System Operating Guide
Safety Requirements
What You Need to Know
USPS Requirements
1 Read This First
Never connect telephone wiring during a lightning storm
DM800, DM900 Digital Mailing System Operating Guide
U7P0 Power Stacker
ON OFF
Important Information About Powering Off
Your DM Series Digital Mailing System
If your stacker has an AC adapter to power the stacker
Parts of the Mailing System
2 Meet the DM800, DM900 Digital Mailing System
Features and Benefits
Introducing the DM Series Mailing System
Easy-to-Use IntelliLink Control Center
Introducing the DM Series Mailing System Features and Benefits
2 Meet the DM800, DM900 Digital Mailing System
Postage Security Device
DM800, DM900 Digital Mailing System Operating Guide
Variety of Communications Options
Ability to Use Other Pitney Bowes Equipment
U7P0 Power Stacker
updated to support this rating structure
Accounting and Reporting Advertisements and Inscriptions
Shape Based Rating Optional Permits
weight and dimensions thickness, length, width of the mail
Mailing System Exterior
Parts of the Mailing System
DM800, DM900 Digital Mailing System Operating Guide
USB Ports USB Network Adapter can be plugged in here USB Port for
2 Meet the DM800, DM900 Digital Mailing System
The Digital Mailing System Exterior
USB Network Adapter and LAN Cable Serial Port
DM800, DM900 Digital Mailing System Operating Guide
Mailing System Interior
2 Meet the DM800, DM900 Digital Mailing System
The IntelliLink Control Center
Function Keys
Start Key - Begins processing mail with the options you have selected
DM800, DM900 Digital Mailing System Operating Guide
The Main Screen
2 Meet the DM800, DM900 Digital Mailing System
Use this to connect directly to an analog phone line
Connectors on the Back of the IntelliLink Control Center
Analog Phone Line Connector on base
DM800, DM900 Digital Mailing System Operating Guide
SV60861 Rev. F
2 Meet the DM800, DM900 Digital Mailing System
Running the Mail
3 Mail in a Minute
Mail in a Minute
Preparing Your Mail
3 Mail in a Minute
Mail in a Minute Preparing Your Mail
DM800, DM900 Digital Mailing System Operating Guide
Running the Mail
2. Select Key In Postage
Wet Tape
Printing Postage Tapes
3 Mail in a Minute
2. Select Key In Postage
Applying Postage and Running Mail
4 Running Mail
Determining the Correct Postage Mode
Navigating Hints
Select Mode
Navigating Hints
4 Running Mail
Follow the other procedures listed here as needed
Applying Postage and Running Mail
DM800, DM900 Digital Mailing System Operating Guide
4 Running Mail
1 Determining the Correct Postage Mode
Feeding Mail or Printing Tape?
Chart A - Printing on Mail
Then use this mode
Chart B - Postage Tape Mode
Chart C - Mail Modes with NO Postage
Chart D - Permit Mail
2 Preparing Your Mail
About Running Mail
4 Running Mail
DM800, DM900 Digital Mailing System Operating Guide
4 Running Mail
Tips on Feeding
Mail
Any mail with the flap on the opposite side For mail where the indi
DM800, DM900 Digital Mailing System Operating Guide
About Printing Postage Tapes
4 Running Mail
3 Selecting the Postage Mode and Running the Mail
Mode Selection Reduced Speed
Select Mode
2. Select WOW - Weigh on the Way
Mode Selection Key in Postage Mode Selection WOW - Weigh On-The-Way
DM800, DM900 Digital Mailing System Operating Guide
2. Select Key In Postage
To use differential weighing
Mode Selection Weigh First Piece Mode Selection Differential Weighing
4 Running Mail
2. Select Weigh First Piece
2. Select Manual Weight Entry
Mode Selection Manual Weight Entry
DM800, DM900 Digital Mailing System Operating Guide
3. Select Attached Scale - AutoTape
Mode Selection Attached Scale Mode Selection Attached Scale AutoTape
Before using this weighing option
4 Running Mail
2. Select Seal Only - No Printing
Mode Selection Print Permit Mode Selection Seal Menu
DM800, DM900 Digital Mailing System Operating Guide
To select a Print Permit
4 Running Mail
Mode Selection Time and Date Stamping
2. Select Time and Date Stamping
Selecting an Account Manually
4 Selecting or Deselecting an Account
Selecting an Account
DM800, DM900 Digital Mailing System Operating Guide
4 Running Mail
Deselecting an Account
Selecting an Account by Speed Code
Selecting ZIP Codes and Zones
5 Selecting the Class, Carrier, Special Services or Options
DM800, DM900 Digital Mailing System Operating Guide
4 Running Mail
Selecting a Country Selecting a Smart Class
DM800, DM900 Digital Mailing System Operating Guide
6 Selecting the Meter Stamp Options
Meter Stamp Options Date
Meter Stamp Options Advertisement
4 Running Mail
Meter Stamp Options Inscription Meter Stamp Options Print Position
Meter Stamp Options Multiple Tapes Meter Stamp Options Custom
Messaging
DM800, DM900 Digital Mailing System Operating Guide
Overview
Postage Calculation for Confirmation Services
Discounts for Confirmation Services
Adding Services or Making Changes
Using Confirmation Services Before Printing Postage
4 Running Mail
DM800, DM900 Digital Mailing System Operating Guide
Adding Confirmation Services After Printing Postage
a. Press Existing Features b. Press Confirmation Services
Editing, Deleting or Sending Confirmation Services Records
Using Electronic Return Receipt ERR
Installation/Setup
2. Select Confirmation Services
Confirmation Services
b. Select Set Up, then Basic Settings
Setup Options
Processing Electronic Return Receipt
4 Running Mail
b. Select E-Ret Receipt
Processing Electronic Return Receipt with a Customer Reference Number
DM800, DM900 Digital Mailing System Operating Guide
b. Select E-Ret Receipt
4 Running Mail
b. Select E-Ret Receipt
Customer Reference Number ERR
DM800, DM900 Digital Mailing System Operating Guide
Processing Electronic Return Receipt with a Customer Reference Number
4 Running Mail
4. Select Certified 5. Select Offline eRR
Off-Line Electronic Return Receipt ERR
DM800, DM900 Digital Mailing System Operating Guide
2. Select 1stCl Letter
4 Running Mail
Adding More Postage
Changing the Date
9 ClearingBatch the Count
DM800, DM900 Digital Mailing System Operating Guide
4-36
4 Running Mail
SV60861 Rev. F
5 Mailing System Setup
4. Rate Details 5. Maintenance
5 Mailing System Setup
Select Mode
1. Meter Stamp Options 2. Set Up 3. Zero Scale
5 Selecting Autostart 46 Setting up a Supervisor Password
Overview of Mailing System Set Up
1 Set the Display Language 2 Adjusting the Display Contrast
3 Adjusting the Feed Deck Sensor 4 Setting the Date and Time of Day
5 Mailing System Setup
3 Adjusting the Feeder Deck Sensor
5 SelectingAutostart
4 Setting the Date and Time of Day
2. Select Set Up and then Basic Settings 3. Select AutoStart
DM800, DM900 Digital Mailing System Operating Guide
Password Protecting an Operation
6 Setting Up a Supervisor Password
7 Setting Up a Lock Code
Creating a Supervisor Password
DM800, DM900 Digital Mailing System Operating Guide
8 Setting Up the Scale and Selecting Rates
Scale/Rates
Scale/Rates Set Up
2. Select Carrier/Class Disp
Scale/Rates Autoscale Scale/Rates Carrier/Class Display
Scale/Rates Class if New Piece Scale/Rates Destination if New Piece
5 Mailing System Setup
Scale/Rates
Scale/Rates Autoclear Destination Value
Scale/Rates
Scale/Rates
5 Mailing System Setup
Scale/Rates Smart Classes
Creating a Smart Class with an Auto Inscription
DM800, DM900 Digital Mailing System Operating Guide
Setting Up a Smart Class with an Auto Inscription
5 Mailing System Setup
6. Select View Detail 7. Select Modify Auto Ad/Inscription
Scales/Rates Auto Rate Large Envelope
DM800, DM900 Digital Mailing System Operating Guide
Modifying a Smart Class with an Auto Inscription
5 Mailing System Setup
9 Setting Up Postage By Phone Meter Payment System
Phone/Network Set Up PBP Account #
Phone/Network Set Up Dialing Prefix Phone/Network Set Up PB Phone #
2. Select My Phone #
Phone/Network Set Up My Phone # Phone/Network Set Up Modem Type
Phone/Network Set Up Use LAN Firewall Settings
DM800, DM900 Digital Mailing System Operating Guide
NOTE Once you select this option, the system will restart
Phone/Network Set Up Network Settings Phone/Network Set Up Remote
PC Refill
5 Mailing System Setup
2nd Low Ink Warming
11 Configuring Low Ink Warning
Setting the High Value Warning for Key In Postage
Setting the Low Funds Warning Value
2. Select Basic Settings and then Time
Timeouts Display Sleep Timeouts Sleep
5 Mailing System Setup
Timeouts
3. Select Normal Preset Timer
Timeouts Normal Preset Timer Timeouts Feeding Timeout Timeouts
Transaction Timeout
2. Select Basic Settings and then Timeouts
4. Press the screen key for Store Current Setting to Preset
13 DefiningPresets
Defining Normal Preset Values
5 Mailing System Setup
4. Select Store Current Setting to Preset
Defining Custom Preset Values
Defining Custom Preset Values
2. Press the Custom Presets key
5 Mailing System Setup
Store Advance Date in a Custom Preset
1. Press the Custom Presets key
1. Press the Custom Presets key
Editing Custom Preset Values Viewing, Renaming, or Deleting Presets
2. Press the Custom Presets key
4. Press the screen key for Store Current Setting to Preset
Specifications
5 Mailing System Setup
Sample
Creating a Custom Message for the First Time
2. Select Set Up, then select Text Entry Set Up
DM800, DM900 Digital Mailing System Operating Guide
Postal Rules and Guidance
Deleting a Custom Message
5 Mailing System Setup
Editing a Custom Message
2. Select Meter Stamp Options, then select Text Entries
DM800, DM900 Digital Mailing System Operating Guide
15 Taking the Meter Out of Service
16 Adding an Optional Printer
2. Select Take Meter Out of Service
5 Mailing System Setup
17 Configuring the Optional Barcode Scanner
DM800, DM900 Digital Mailing System Operating Guide
Setting the Default Scan Type
5 Mailing System Setup
Adding Barcode Prefixes
DM800, DM900 Digital Mailing System Operating Guide
Combining Barcodes Setting Auto-Enter
5-32
5 Mailing System Setup
SV60861 Rev. F
Postage By Phone Meter Payment System
6 Adding Postage
Checking Your Postage By Phone Meter Payment System Account
Your Postage Meter
Postage By Phone Meter Payment System
6 Adding Postage
USPS Rekey Requirements
Connection Alternatives
DM800, DM900 Digital Mailing System Operating Guide
6 Adding Postage
Managing Your Postage Funds
Which connector do I use?
Connecting Your Mailing System to a Remote Analog Phone Line
DM800, DM900 Digital Mailing System Operating Guide
4 CheckingYour Postage By Phone Meter Payment System Account Balance
6 Adding Postage
DM800, DM900 Digital Mailing System Operating Guide
Adding
Postage
6 Postage Pass - Automated Postage Refill
2. Select Basic Settings
Recommended Funds Values Setting the Auto Refill Amount
Setting the Low Funds Value Enabling Disabling Automated
Postage Refill
Transferring Funds
7 Standard Accounting
Select Account
Set Up Account
Navigating Hints
7 Standard Accounting
6 Deleting Accounts 7 Turning Account Password Protection On or Off
Using the Account Setup Procedures
Overview of Accounting
14 Setting an Accounting Period 5 Turning Accounting On or Off
2 CreatingAccounts
Before Using the Setup Procedures
1 ViewingAccounts
7 Standard Accounting
DM800, DM900 Digital Mailing System Operating Guide
Creating a New Subaccount or Subsubaccount Accounting Messages
3. Select Create Account/Sub
7 Standard Accounting
4 Setting an Account Period
Editing
Accounts
Engineering Software Engineering Industrial Design
DM800, DM900 Digital Mailing System Operating Guide
6 DeletingAccounts
EXAMPLE
8 ResettingClearing all Accounts
9 TurningReset Individual Accounts On or Off
7 Standard Accounting
Select Transfer Entire Amount, or
Transferring
Funds
DM800, DM900 Digital Mailing System Operating Guide
Selecting an Accounting Type
Your Accounting System Features
7 Standard Accounting
DM800, DM900 Digital Mailing System Operating Guide
Account Structure and Hierarchy
Software Tes ting
User Friendly Testing
7 Standard Accounting
Engineering
Single Account Report
8 Reports
USPS Confirmation Services Report System Printer Required
System Set Up Report
Report Print Queue
Introduction Viewing a Report Printing a Report
8 Reports
Printed Report
Single Account Report
DM800, DM900 Digital Mailing System Operating Guide
Screen Display
Screen Display
Multi-Account Summary Report
Internal Printer Version
8 Reports
Printed Report
External Printer Version
DM800, DM900 Digital Mailing System Operating Guide
Screen Display
Printed Report
Last Five Refills Report
8 Reports
Screen Display
Printed Report System Printer
USPS Confirmation Services Report System Printer Required
DM800, DM900 Digital Mailing System Operating Guide
Screen Display
Printed Report
Account List Report External Printer Required Funds Report
8 Reports
Screen Display
DM800, DM900 Digital Mailing System Operating Guide
System Set Up Report
Screen Display
Error Report
Error Report
8 Reports
Printed Report
Job Report
DM800, DM900 Digital Mailing System Operating Guide
Screen Display
8 Reports
Data Capture Report Non-US Use Only Electronic Return Receipt Report
DM800, DM900 Digital Mailing System Operating Guide
Installed Pending Rates Report
Last Rates Downloaded Report
View Download Log Report
SV60861 Rev. F
8 Reports
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8-14
E-Z Seal Sealing Solution Maintenance
9 Maintaining and Updating
Printer Maintenance
9 Maintaining and Updating
Items to Keep On Hand Cleaning the Exterior
Installing a New Tape Roll
Tape Maintenance
DM800, DM900 Digital Mailing System Operating Guide
9 Maintaining and Updating
E-Z Seal Sealing Solution Maintenance
Cleaning the Moistener Brush
Filling the Moistener Bottle
Replacing the Moistener Brush
Printer Maintenance
DM800, DM900 Digital Mailing System Operating Guide
9 Maintaining and Updating
Cleaning the Printhead Nozzles Printing a Test Pattern
2. Select Maintenance
2. Select Maintenance
DM800, DM900 Digital Mailing System Operating Guide
Replacing the Ink Cartridge
3. Remove the old ink car- tridge by lifting it straight up
9 Maintaining and Updating
2. Select Maintenance 3. Select Replace Printhead
Changing the Printhead
DM800, DM900 Digital Mailing System Operating Guide
This exposes the print
9 Maintaining and Updating
2. Select Maintenance 3. Select Replace Wiper Blade Assembly
Changing the Wiper Blade Assembly
DM800, DM900 Digital Mailing System Operating Guide
9 Maintaining and Updating
Performing Updates or Adding Features
10 Troubleshooting
How to Troubleshoot your Mailing System Width Sensor Warnings
Hopper Sensitivity Adjustments
10 Troubleshooting
INK WASTE TRAY FULL WARNING
Ink Waste Tray Full Warning
Please contact service OK
DM800, DM900 Digital Mailing System Operating Guide
waste tray will result in ink leakage causing system damage OK
Envelope Sealing Problems
10 Troubleshooting
CONTACT SERVICE IMMEDIATELY Failure to replace full ink
Description
Envelope Sealing Problems
Solution
DM800, DM900 Digital Mailing System Operating Guide
Readjust backstop and restack mail
Envelope Feeding Problems
10 Troubleshooting
Solution
Description
Envelope Feeding Problems
Solution
DM800, DM900 Digital Mailing System Operating Guide
Description
Tape Feeding Problems
10 Troubleshooting
Solution
DM800, DM900 Digital Mailing System Operating Guide
Tape Feeding Problems
Solution
the Tape Maintenance section in Chapter
Description
Tape Feeding Problems
10 Troubleshooting
Solution
DM800, DM900 Digital Mailing System Operating Guide
Tape Feeding Problems
Solution
To adjust brush, move
Select Phone Setup
IntelliLink Control Center Problems
10 Troubleshooting
Solution
Chapter 5, Mailing System Setup for more
Weigh-On-The-Way Problems
IntelliLink Control Center Problems
Solution
Refer to the Selecting the Postage Mode sec
Printing Problems
10 Troubleshooting
Solution
Description
Printing Problems
Solution
DM800, DM900 Digital Mailing System Operating Guide
number, refer to Phone/Network Set Up PB
Postage Refill Problems
10 Troubleshooting
Solution
DM800, DM900 Digital Mailing System Operating Guide
Getting Help
10-18
10 Troubleshooting
SV60861 Rev. F
11 Supplies and Options
Consumables You Can Order
Printhead Kit and Wiper Blade Replacement
Ordering Supplies Ordering a Pitney Bowes Supply Catalog
11 Supplies and Options
DM800, DM900 Digital Mailing System Operating Guide
USPS Confirmation Services Labels
Accessories You Can Order
Advertisements and Inscriptions
This page is intentionally left blank
11 Supplies and Options
SV60861 Rev. F
12-2
12 Specifications
Equipment Specifications
Accounting Features
Capacities and Features
Equipment Specifications
Dimensions
Power and Compliance
Optimum Performance Throughput
DM800, DM900 Digital Mailing System Operating Guide
Minimum
Accounting Features
Mailing Materials
12 Specifications
3.5 in
Maximum
Minimum
DM800, DM900 Digital Mailing System Operating Guide
SV60861 Rev. F
12 Specifications
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12-6
Glossary
A Glossary
SV60861 Rev. F
A Glossary
Communications Port
DM800, DM900 Digital Mailing System Operating Guide
A Glossary
The PSD contains the funds and performs all of the calculations necessary
DM800, DM900 Digital Mailing System Operating Guide
A Glossary
Sleep Timer
Index
10-8
Index
Meter, see Postage meter
Index
Index
Page
2009 Pitney Bowes Inc All Rights Reserved
For Service or Supplies PB Form SV60861 Rev. F 4/09
SV60861REVF
1 Elmcroft Road