DM800, DM900
DM Series Digital Mailing System
Operator Guide
US English Version
Page
SV60861 Rev. F 2009 Pitney Bowes Inc
Alerting Messages
FCC Compliance
FCC Compliance of Modem
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Table of Contents
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Pitney Bowes Contact Information List
PB Web Sites
Our Help Desk
Postage By Phone System Pitney Bowes Supplies
Page
1 Read This First
What’s in this Guide Other Information
1 Read This First
Safety Requirements
What You Need to Know
USPS Requirements
DM800, DM900 Digital Mailing System Operating Guide
Never connect telephone wiring during a lightning storm
1 Read This First
U7P0 Power Stacker
DM800, DM900 Digital Mailing System Operating Guide
Important Information About Powering Off
Your DM Series Digital Mailing System
If your stacker has an AC adapter to power the stacker
ON OFF
2 Meet the DM800, DM900 Digital Mailing System
Features and Benefits
Introducing the DM Series Mailing System
Parts of the Mailing System
Introducing the DM Series Mailing System Features and Benefits
2 Meet the DM800, DM900 Digital Mailing System
Postage Security Device
Easy-to-Use IntelliLink Control Center
Variety of Communications Options
Ability to Use Other Pitney Bowes Equipment
U7P0 Power Stacker
DM800, DM900 Digital Mailing System Operating Guide
Accounting and Reporting Advertisements and Inscriptions
Shape Based Rating Optional Permits
weight and dimensions thickness, length, width of the mail
updated to support this rating structure
Parts of the Mailing System
Mailing System Exterior
DM800, DM900 Digital Mailing System Operating Guide
2 Meet the DM800, DM900 Digital Mailing System
The Digital Mailing System Exterior
USB Network Adapter and LAN Cable Serial Port
USB Ports USB Network Adapter can be plugged in here USB Port for
Mailing System Interior
DM800, DM900 Digital Mailing System Operating Guide
The IntelliLink Control Center
2 Meet the DM800, DM900 Digital Mailing System
Function Keys
DM800, DM900 Digital Mailing System Operating Guide
Start Key - Begins processing mail with the options you have selected
2 Meet the DM800, DM900 Digital Mailing System
The Main Screen
Connectors on the Back of the IntelliLink Control Center
Analog Phone Line Connector on base
DM800, DM900 Digital Mailing System Operating Guide
Use this to connect directly to an analog phone line
2 Meet the DM800, DM900 Digital Mailing System
SV60861 Rev. F
3 Mail in a Minute
Mail in a Minute
Preparing Your Mail
Running the Mail
Mail in a Minute Preparing Your Mail
3 Mail in a Minute
Running the Mail
DM800, DM900 Digital Mailing System Operating Guide
2. Select Key In Postage
Printing Postage Tapes
3 Mail in a Minute
2. Select Key In Postage
Wet Tape
4 Running Mail
Determining the Correct Postage Mode
Navigating Hints
Applying Postage and Running Mail
Navigating Hints
Select Mode
4 Running Mail
Applying Postage and Running Mail
Follow the other procedures listed here as needed
DM800, DM900 Digital Mailing System Operating Guide
1 Determining the Correct Postage Mode
Feeding Mail or Printing Tape?
Chart A - Printing on Mail
4 Running Mail
Chart B - Postage Tape Mode
Chart C - Mail Modes with NO Postage
Chart D - Permit Mail
Then use this mode
About Running Mail
2 Preparing Your Mail
4 Running Mail
DM800, DM900 Digital Mailing System Operating Guide
Tips on Feeding
Mail
Any mail with the flap on the opposite side For mail where the indi
4 Running Mail
About Printing Postage Tapes
DM800, DM900 Digital Mailing System Operating Guide
3 Selecting the Postage Mode and Running the Mail
Mode Selection Reduced Speed
Select Mode
4 Running Mail
Mode Selection Key in Postage Mode Selection WOW - Weigh On-The-Way
DM800, DM900 Digital Mailing System Operating Guide
2. Select Key In Postage
2. Select WOW - Weigh on the Way
Mode Selection Weigh First Piece Mode Selection Differential Weighing
4 Running Mail
2. Select Weigh First Piece
To use differential weighing
Mode Selection Manual Weight Entry
2. Select Manual Weight Entry
DM800, DM900 Digital Mailing System Operating Guide
Mode Selection Attached Scale Mode Selection Attached Scale AutoTape
Before using this weighing option
4 Running Mail
3. Select Attached Scale - AutoTape
Mode Selection Print Permit Mode Selection Seal Menu
DM800, DM900 Digital Mailing System Operating Guide
To select a Print Permit
2. Select Seal Only - No Printing
Mode Selection Time and Date Stamping
4 Running Mail
2. Select Time and Date Stamping
4 Selecting or Deselecting an Account
Selecting an Account
DM800, DM900 Digital Mailing System Operating Guide
Selecting an Account Manually
Deselecting an Account
4 Running Mail
Selecting an Account by Speed Code
5 Selecting the Class, Carrier, Special Services or Options
Selecting ZIP Codes and Zones
DM800, DM900 Digital Mailing System Operating Guide
Selecting a Country Selecting a Smart Class
4 Running Mail
6 Selecting the Meter Stamp Options
Meter Stamp Options Date
Meter Stamp Options Advertisement
DM800, DM900 Digital Mailing System Operating Guide
Meter Stamp Options Inscription Meter Stamp Options Print Position
Meter Stamp Options Multiple Tapes Meter Stamp Options Custom
Messaging
4 Running Mail
Overview
Postage Calculation for Confirmation Services
Discounts for Confirmation Services
DM800, DM900 Digital Mailing System Operating Guide
Using Confirmation Services Before Printing Postage
Adding Services or Making Changes
4 Running Mail
Adding Confirmation Services After Printing Postage
DM800, DM900 Digital Mailing System Operating Guide
Editing, Deleting or Sending Confirmation Services Records
Using Electronic Return Receipt ERR
Installation/Setup
a. Press Existing Features b. Press Confirmation Services
Confirmation Services
b. Select Set Up, then Basic Settings
Setup Options
2. Select Confirmation Services
4 Running Mail
Processing Electronic Return Receipt
b. Select E-Ret Receipt
DM800, DM900 Digital Mailing System Operating Guide
Processing Electronic Return Receipt with a Customer Reference Number
b. Select E-Ret Receipt
4 Running Mail
Customer Reference Number ERR
DM800, DM900 Digital Mailing System Operating Guide
Processing Electronic Return Receipt with a Customer Reference Number
b. Select E-Ret Receipt
4 Running Mail
Off-Line Electronic Return Receipt ERR
DM800, DM900 Digital Mailing System Operating Guide
2. Select 1stCl Letter
4. Select Certified 5. Select Offline eRR
Adding More Postage
4 Running Mail
9 ClearingBatch the Count
Changing the Date
DM800, DM900 Digital Mailing System Operating Guide
4 Running Mail
4-36
SV60861 Rev. F
5 Mailing System Setup
5 Mailing System Setup
Select Mode
1. Meter Stamp Options 2. Set Up 3. Zero Scale
4. Rate Details 5. Maintenance
Overview of Mailing System Set Up
1 Set the Display Language 2 Adjusting the Display Contrast
3 Adjusting the Feed Deck Sensor 4 Setting the Date and Time of Day
5 Selecting Autostart 46 Setting up a Supervisor Password
3 Adjusting the Feeder Deck Sensor
5 Mailing System Setup
4 Setting the Date and Time of Day
2. Select Set Up and then Basic Settings 3. Select AutoStart
DM800, DM900 Digital Mailing System Operating Guide
5 SelectingAutostart
6 Setting Up a Supervisor Password
7 Setting Up a Lock Code
Creating a Supervisor Password
Password Protecting an Operation
8 Setting Up the Scale and Selecting Rates
Scale/Rates
Scale/Rates Set Up
DM800, DM900 Digital Mailing System Operating Guide
Scale/Rates Autoscale Scale/Rates Carrier/Class Display
Scale/Rates Class if New Piece Scale/Rates Destination if New Piece
5 Mailing System Setup
2. Select Carrier/Class Disp
Scale/Rates Autoclear Destination Value
Scale/Rates
Scale/Rates
Scale/Rates
Scale/Rates Smart Classes
5 Mailing System Setup
Creating a Smart Class with an Auto Inscription
DM800, DM900 Digital Mailing System Operating Guide
5 Mailing System Setup
Setting Up a Smart Class with an Auto Inscription
Scales/Rates Auto Rate Large Envelope
DM800, DM900 Digital Mailing System Operating Guide
Modifying a Smart Class with an Auto Inscription
6. Select View Detail 7. Select Modify Auto Ad/Inscription
9 Setting Up Postage By Phone Meter Payment System
Phone/Network Set Up PBP Account #
Phone/Network Set Up Dialing Prefix Phone/Network Set Up PB Phone #
5 Mailing System Setup
Phone/Network Set Up My Phone # Phone/Network Set Up Modem Type
Phone/Network Set Up Use LAN Firewall Settings
DM800, DM900 Digital Mailing System Operating Guide
2. Select My Phone #
Phone/Network Set Up Network Settings Phone/Network Set Up Remote
PC Refill
5 Mailing System Setup
NOTE Once you select this option, the system will restart
11 Configuring Low Ink Warning
Setting the High Value Warning for Key In Postage
Setting the Low Funds Warning Value
2nd Low Ink Warming
Timeouts Display Sleep Timeouts Sleep
5 Mailing System Setup
Timeouts
2. Select Basic Settings and then Time
Timeouts Normal Preset Timer Timeouts Feeding Timeout Timeouts
Transaction Timeout
2. Select Basic Settings and then Timeouts
3. Select Normal Preset Timer
13 DefiningPresets
Defining Normal Preset Values
5 Mailing System Setup
4. Press the screen key for Store Current Setting to Preset
Defining Custom Preset Values
Defining Custom Preset Values
2. Press the Custom Presets key
4. Select Store Current Setting to Preset
Store Advance Date in a Custom Preset
5 Mailing System Setup
1. Press the Custom Presets key
Editing Custom Preset Values Viewing, Renaming, or Deleting Presets
2. Press the Custom Presets key
4. Press the screen key for Store Current Setting to Preset
1. Press the Custom Presets key
5 Mailing System Setup
Specifications
Sample
2. Select Set Up, then select Text Entry Set Up
DM800, DM900 Digital Mailing System Operating Guide
Postal Rules and Guidance
Creating a Custom Message for the First Time
5 Mailing System Setup
Editing a Custom Message
2. Select Meter Stamp Options, then select Text Entries
Deleting a Custom Message
15 Taking the Meter Out of Service
16 Adding an Optional Printer
2. Select Take Meter Out of Service
DM800, DM900 Digital Mailing System Operating Guide
17 Configuring the Optional Barcode Scanner
5 Mailing System Setup
Setting the Default Scan Type
DM800, DM900 Digital Mailing System Operating Guide
Adding Barcode Prefixes
5 Mailing System Setup
Combining Barcodes Setting Auto-Enter
DM800, DM900 Digital Mailing System Operating Guide
5 Mailing System Setup
5-32
SV60861 Rev. F
6 Adding Postage
Postage By Phone Meter Payment System
Checking Your Postage By Phone Meter Payment System Account
Postage By Phone Meter Payment System
Your Postage Meter
6 Adding Postage
Connection Alternatives
USPS Rekey Requirements
DM800, DM900 Digital Mailing System Operating Guide
Managing Your Postage Funds
6 Adding Postage
Connecting Your Mailing System to a Remote Analog Phone Line
Which connector do I use?
DM800, DM900 Digital Mailing System Operating Guide
6 Adding Postage
4 CheckingYour Postage By Phone Meter Payment System Account Balance
Adding
Postage
6 Postage Pass - Automated Postage Refill
DM800, DM900 Digital Mailing System Operating Guide
Recommended Funds Values Setting the Auto Refill Amount
Setting the Low Funds Value Enabling Disabling Automated
Postage Refill
2. Select Basic Settings
7 Standard Accounting
Transferring Funds
Set Up Account
Navigating Hints
7 Standard Accounting
Select Account
Using the Account Setup Procedures
Overview of Accounting
14 Setting an Accounting Period 5 Turning Accounting On or Off
6 Deleting Accounts 7 Turning Account Password Protection On or Off
Before Using the Setup Procedures
1 ViewingAccounts
7 Standard Accounting
2 CreatingAccounts
Creating a New Subaccount or Subsubaccount Accounting Messages
DM800, DM900 Digital Mailing System Operating Guide
3. Select Create Account/Sub
4 Setting an Account Period
Editing
Accounts
7 Standard Accounting
DM800, DM900 Digital Mailing System Operating Guide
6 DeletingAccounts
EXAMPLE
Engineering Software Engineering Industrial Design
9 TurningReset Individual Accounts On or Off
8 ResettingClearing all Accounts
7 Standard Accounting
Transferring
Funds
DM800, DM900 Digital Mailing System Operating Guide
Select Transfer Entire Amount, or
Your Accounting System Features
Selecting an Accounting Type
7 Standard Accounting
Account Structure and Hierarchy
DM800, DM900 Digital Mailing System Operating Guide
User Friendly Testing
7 Standard Accounting
Engineering
Software Tes ting
8 Reports
USPS Confirmation Services Report System Printer Required
System Set Up Report
Single Account Report
Introduction Viewing a Report Printing a Report
Report Print Queue
8 Reports
Single Account Report
DM800, DM900 Digital Mailing System Operating Guide
Screen Display
Printed Report
Multi-Account Summary Report
Internal Printer Version
8 Reports
Screen Display
External Printer Version
DM800, DM900 Digital Mailing System Operating Guide
Screen Display
Printed Report
Last Five Refills Report
8 Reports
Screen Display
Printed Report
USPS Confirmation Services Report System Printer Required
DM800, DM900 Digital Mailing System Operating Guide
Screen Display
Printed Report System Printer
Account List Report External Printer Required Funds Report
8 Reports
Screen Display
Printed Report
System Set Up Report
DM800, DM900 Digital Mailing System Operating Guide
Error Report
Error Report
8 Reports
Screen Display
Job Report
DM800, DM900 Digital Mailing System Operating Guide
Screen Display
Printed Report
Data Capture Report Non-US Use Only Electronic Return Receipt Report
8 Reports
Installed Pending Rates Report
Last Rates Downloaded Report
View Download Log Report
DM800, DM900 Digital Mailing System Operating Guide
8 Reports
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8-14
SV60861 Rev. F
9 Maintaining and Updating
E-Z Seal Sealing Solution Maintenance
Printer Maintenance
Items to Keep On Hand Cleaning the Exterior
9 Maintaining and Updating
Tape Maintenance
Installing a New Tape Roll
DM800, DM900 Digital Mailing System Operating Guide
E-Z Seal Sealing Solution Maintenance
Cleaning the Moistener Brush
Filling the Moistener Bottle
9 Maintaining and Updating
Printer Maintenance
Replacing the Moistener Brush
DM800, DM900 Digital Mailing System Operating Guide
Cleaning the Printhead Nozzles Printing a Test Pattern
2. Select Maintenance
2. Select Maintenance
9 Maintaining and Updating
Replacing the Ink Cartridge
DM800, DM900 Digital Mailing System Operating Guide
9 Maintaining and Updating
3. Remove the old ink car- tridge by lifting it straight up
Changing the Printhead
2. Select Maintenance 3. Select Replace Printhead
DM800, DM900 Digital Mailing System Operating Guide
9 Maintaining and Updating
This exposes the print
Changing the Wiper Blade Assembly
2. Select Maintenance 3. Select Replace Wiper Blade Assembly
DM800, DM900 Digital Mailing System Operating Guide
Performing Updates or Adding Features
9 Maintaining and Updating
10 Troubleshooting
Hopper Sensitivity Adjustments
How to Troubleshoot your Mailing System Width Sensor Warnings
10 Troubleshooting
Ink Waste Tray Full Warning
Please contact service OK
DM800, DM900 Digital Mailing System Operating Guide
INK WASTE TRAY FULL WARNING
Envelope Sealing Problems
10 Troubleshooting
CONTACT SERVICE IMMEDIATELY Failure to replace full ink
waste tray will result in ink leakage causing system damage OK
Envelope Sealing Problems
Solution
DM800, DM900 Digital Mailing System Operating Guide
Description
Envelope Feeding Problems
10 Troubleshooting
Solution
Readjust backstop and restack mail
Envelope Feeding Problems
Solution
DM800, DM900 Digital Mailing System Operating Guide
Description
Tape Feeding Problems
10 Troubleshooting
Solution
Description
Tape Feeding Problems
Solution
the Tape Maintenance section in Chapter
DM800, DM900 Digital Mailing System Operating Guide
Tape Feeding Problems
10 Troubleshooting
Solution
Description
Tape Feeding Problems
Solution
To adjust brush, move
DM800, DM900 Digital Mailing System Operating Guide
IntelliLink Control Center Problems
10 Troubleshooting
Solution
Select Phone Setup
Weigh-On-The-Way Problems
IntelliLink Control Center Problems
Solution
Chapter 5, Mailing System Setup for more
Printing Problems
10 Troubleshooting
Solution
Refer to the Selecting the Postage Mode sec
Printing Problems
Solution
DM800, DM900 Digital Mailing System Operating Guide
Description
Postage Refill Problems
10 Troubleshooting
Solution
number, refer to Phone/Network Set Up PB
Getting Help
DM800, DM900 Digital Mailing System Operating Guide
10 Troubleshooting
10-18
SV60861 Rev. F
11 Supplies and Options
Printhead Kit and Wiper Blade Replacement
Ordering Supplies Ordering a Pitney Bowes Supply Catalog
11 Supplies and Options
Consumables You Can Order
USPS Confirmation Services Labels
Accessories You Can Order
Advertisements and Inscriptions
DM800, DM900 Digital Mailing System Operating Guide
11 Supplies and Options
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SV60861 Rev. F
12 Specifications
Equipment Specifications
Accounting Features
12-2
Equipment Specifications
Dimensions
Power and Compliance
Capacities and Features
DM800, DM900 Digital Mailing System Operating Guide
Optimum Performance Throughput
Accounting Features
Mailing Materials
12 Specifications
Minimum
Maximum
Minimum
DM800, DM900 Digital Mailing System Operating Guide
3.5 in
12 Specifications
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12-6
SV60861 Rev. F
A Glossary
Glossary
SV60861 Rev. F
A Glossary
DM800, DM900 Digital Mailing System Operating Guide
Communications Port
A Glossary
DM800, DM900 Digital Mailing System Operating Guide
The PSD contains the funds and performs all of the calculations necessary
Sleep Timer
A Glossary
Index
Index
10-8
Meter, see Postage meter
Index
Index
Page
For Service or Supplies PB Form SV60861 Rev. F 4/09
SV60861REVF
1 Elmcroft Road
2009 Pitney Bowes Inc All Rights Reserved