Manuals / Pitney Bowes / Computer Equipment / Postal Equipment

Pitney Bowes DM900, DM800 manual Maintaining and Updating, This exposes the print

Models: DM900 DM800

1 186

Page 144

9 • Maintaining and Updating

This exposes the print-	Printhead Cover
head cover.

6.Grasp the printhead cover and pull as shown here.

Printhead Standoff

7.Grasp the printhead stand-off and lift the printhead up and out.

8.Discard the old print- head.

9.Locate the new print- head and remove the protective cover.

10.Install the new printhead in the printhead slot.

11.Close the printhead cover and push the print- head latch back until you hear it click into place.

12.Close the main cover.

9 - 10

SV60861 Rev. F

Page 144

Image 144

Pitney Bowes DM900, DM800 manual Maintaining and Updating, This exposes the print

Contents

DM800, DM900 DM Series Digital Mailing SystemOperator Guide US English VersionPage SV60861 Rev. F 2009 Pitney Bowes Inc Alerting Messages FCC ComplianceFCC Compliance of Modem Page Table of Contents Page Pitney Bowes Contact Information List PB Web SitesOur Help Desk Postage By Phone System Pitney Bowes SuppliesPage 1 Read This First What’s in this Guide Other Information 1 Read This FirstSafety Requirements What You Need to KnowUSPS Requirements DM800, DM900 Digital Mailing System Operating GuideNever connect telephone wiring during a lightning storm 1 Read This FirstU7P0 Power Stacker DM800, DM900 Digital Mailing System Operating GuideImportant Information About Powering Off Your DM Series Digital Mailing SystemIf your stacker has an AC adapter to power the stacker ON OFF2 Meet the DM800, DM900 Digital Mailing System Features and BenefitsIntroducing the DM Series Mailing System Parts of the Mailing SystemIntroducing the DM Series Mailing System Features and Benefits 2 Meet the DM800, DM900 Digital Mailing SystemPostage Security Device Easy-to-Use IntelliLink Control CenterVariety of Communications Options Ability to Use Other Pitney Bowes EquipmentU7P0 Power Stacker DM800, DM900 Digital Mailing System Operating GuideAccounting and Reporting Advertisements and Inscriptions Shape Based Rating Optional Permitsweight and dimensions thickness, length, width of the mail updated to support this rating structureParts of the Mailing System Mailing System ExteriorDM800, DM900 Digital Mailing System Operating Guide 2 Meet the DM800, DM900 Digital Mailing System The Digital Mailing System ExteriorUSB Network Adapter and LAN Cable Serial Port USB Ports USB Network Adapter can be plugged in here USB Port forMailing System Interior DM800, DM900 Digital Mailing System Operating GuideThe IntelliLink Control Center 2 Meet the DM800, DM900 Digital Mailing SystemFunction Keys DM800, DM900 Digital Mailing System Operating Guide Start Key - Begins processing mail with the options you have selected2 Meet the DM800, DM900 Digital Mailing System The Main ScreenConnectors on the Back of the IntelliLink Control Center Analog Phone Line Connector on baseDM800, DM900 Digital Mailing System Operating Guide Use this to connect directly to an analog phone line2 Meet the DM800, DM900 Digital Mailing System SV60861 Rev. F3 Mail in a Minute Mail in a MinutePreparing Your Mail Running the MailMail in a Minute Preparing Your Mail 3 Mail in a MinuteRunning the Mail DM800, DM900 Digital Mailing System Operating Guide2. Select Key In Postage Printing Postage Tapes 3 Mail in a Minute2. Select Key In Postage Wet Tape4 Running Mail Determining the Correct Postage ModeNavigating Hints Applying Postage and Running MailNavigating Hints Select Mode4 Running Mail Applying Postage and Running Mail Follow the other procedures listed here as neededDM800, DM900 Digital Mailing System Operating Guide 1 Determining the Correct Postage Mode Feeding Mail or Printing Tape?Chart A - Printing on Mail 4 Running MailChart B - Postage Tape Mode Chart C - Mail Modes with NO PostageChart D - Permit Mail Then use this modeAbout Running Mail 2 Preparing Your Mail4 Running Mail DM800, DM900 Digital Mailing System Operating Guide Tips on Feeding MailAny mail with the flap on the opposite side For mail where the indi 4 Running MailAbout Printing Postage Tapes DM800, DM900 Digital Mailing System Operating Guide3 Selecting the Postage Mode and Running the Mail Mode Selection Reduced SpeedSelect Mode 4 Running MailMode Selection Key in Postage Mode Selection WOW - Weigh On-The-Way DM800, DM900 Digital Mailing System Operating Guide2. Select Key In Postage 2. Select WOW - Weigh on the WayMode Selection Weigh First Piece Mode Selection Differential Weighing 4 Running Mail2. Select Weigh First Piece To use differential weighingMode Selection Manual Weight Entry 2. Select Manual Weight EntryDM800, DM900 Digital Mailing System Operating Guide Mode Selection Attached Scale Mode Selection Attached Scale AutoTape Before using this weighing option4 Running Mail 3. Select Attached Scale - AutoTapeMode Selection Print Permit Mode Selection Seal Menu DM800, DM900 Digital Mailing System Operating GuideTo select a Print Permit 2. Select Seal Only - No PrintingMode Selection Time and Date Stamping 4 Running Mail2. Select Time and Date Stamping 4 Selecting or Deselecting an Account Selecting an AccountDM800, DM900 Digital Mailing System Operating Guide Selecting an Account ManuallyDeselecting an Account 4 Running MailSelecting an Account by Speed Code 5 Selecting the Class, Carrier, Special Services or Options Selecting ZIP Codes and ZonesDM800, DM900 Digital Mailing System Operating Guide Selecting a Country Selecting a Smart Class 4 Running Mail6 Selecting the Meter Stamp Options Meter Stamp Options DateMeter Stamp Options Advertisement DM800, DM900 Digital Mailing System Operating GuideMeter Stamp Options Inscription Meter Stamp Options Print Position Meter Stamp Options Multiple Tapes Meter Stamp Options CustomMessaging 4 Running MailOverview Postage Calculation for Confirmation ServicesDiscounts for Confirmation Services DM800, DM900 Digital Mailing System Operating GuideUsing Confirmation Services Before Printing Postage Adding Services or Making Changes4 Running Mail Adding Confirmation Services After Printing Postage DM800, DM900 Digital Mailing System Operating GuideEditing, Deleting or Sending Confirmation Services Records Using Electronic Return Receipt ERRInstallation/Setup a. Press Existing Features b. Press Confirmation ServicesConfirmation Services b. Select Set Up, then Basic SettingsSetup Options 2. Select Confirmation Services4 Running Mail Processing Electronic Return Receiptb. Select E-Ret Receipt DM800, DM900 Digital Mailing System Operating Guide Processing Electronic Return Receipt with a Customer Reference Numberb. Select E-Ret Receipt 4 Running Mail Customer Reference Number ERR DM800, DM900 Digital Mailing System Operating GuideProcessing Electronic Return Receipt with a Customer Reference Number b. Select E-Ret Receipt4 Running Mail Off-Line Electronic Return Receipt ERR DM800, DM900 Digital Mailing System Operating Guide2. Select 1stCl Letter 4. Select Certified 5. Select Offline eRRAdding More Postage 4 Running Mail9 ClearingBatch the Count Changing the DateDM800, DM900 Digital Mailing System Operating Guide 4 Running Mail 4-36SV60861 Rev. F 5 Mailing System Setup 5 Mailing System Setup Select Mode 1. Meter Stamp Options  2. Set Up  3. Zero Scale  4. Rate Details  5. MaintenanceOverview of Mailing System Set Up 1 Set the Display Language 2 Adjusting the Display Contrast3 Adjusting the Feed Deck Sensor 4 Setting the Date and Time of Day 5 Selecting Autostart 46 Setting up a Supervisor Password3 Adjusting the Feeder Deck Sensor 5 Mailing System Setup4 Setting the Date and Time of Day 2. Select Set Up and then Basic Settings 3. Select AutoStartDM800, DM900 Digital Mailing System Operating Guide 5 SelectingAutostart6 Setting Up a Supervisor Password 7 Setting Up a Lock CodeCreating a Supervisor Password Password Protecting an Operation8 Setting Up the Scale and Selecting Rates Scale/RatesScale/Rates Set Up DM800, DM900 Digital Mailing System Operating GuideScale/Rates Autoscale Scale/Rates Carrier/Class Display Scale/Rates Class if New Piece Scale/Rates Destination if New Piece5 Mailing System Setup 2. Select Carrier/Class DispScale/Rates Autoclear Destination Value Scale/RatesScale/Rates Scale/RatesScale/Rates Smart Classes 5 Mailing System SetupCreating a Smart Class with an Auto Inscription DM800, DM900 Digital Mailing System Operating Guide 5 Mailing System Setup Setting Up a Smart Class with an Auto InscriptionScales/Rates Auto Rate Large Envelope DM800, DM900 Digital Mailing System Operating GuideModifying a Smart Class with an Auto Inscription 6. Select View Detail 7. Select Modify Auto Ad/Inscription9 Setting Up Postage By Phone Meter Payment System Phone/Network Set Up PBP Account #Phone/Network Set Up Dialing Prefix Phone/Network Set Up PB Phone # 5 Mailing System SetupPhone/Network Set Up My Phone # Phone/Network Set Up Modem Type Phone/Network Set Up Use LAN Firewall SettingsDM800, DM900 Digital Mailing System Operating Guide 2. Select My Phone #Phone/Network Set Up Network Settings Phone/Network Set Up Remote PC Refill5 Mailing System Setup NOTE Once you select this option, the system will restart11 Configuring Low Ink Warning Setting the High Value Warning for Key In PostageSetting the Low Funds Warning Value 2nd Low Ink WarmingTimeouts Display Sleep Timeouts Sleep 5 Mailing System SetupTimeouts 2. Select Basic Settings and then TimeTimeouts Normal Preset Timer Timeouts Feeding Timeout Timeouts Transaction Timeout2. Select Basic Settings and then Timeouts 3. Select Normal Preset Timer13 DefiningPresets Defining Normal Preset Values5 Mailing System Setup 4. Press the screen key for Store Current Setting to PresetDefining Custom Preset Values Defining Custom Preset Values2. Press the Custom Presets key 4. Select Store Current Setting to PresetStore Advance Date in a Custom Preset 5 Mailing System Setup1. Press the Custom Presets key Editing Custom Preset Values Viewing, Renaming, or Deleting Presets 2. Press the Custom Presets key4. Press the screen key for Store Current Setting to Preset 1. Press the Custom Presets key5 Mailing System Setup SpecificationsSample 2. Select Set Up, then select Text Entry Set Up DM800, DM900 Digital Mailing System Operating GuidePostal Rules and Guidance Creating a Custom Message for the First Time5 Mailing System Setup Editing a Custom Message2. Select Meter Stamp Options, then select Text Entries Deleting a Custom Message15 Taking the Meter Out of Service 16 Adding an Optional Printer2. Select Take Meter Out of Service DM800, DM900 Digital Mailing System Operating Guide17 Configuring the Optional Barcode Scanner 5 Mailing System SetupSetting the Default Scan Type DM800, DM900 Digital Mailing System Operating GuideAdding Barcode Prefixes 5 Mailing System SetupCombining Barcodes Setting Auto-Enter DM800, DM900 Digital Mailing System Operating Guide5 Mailing System Setup 5-32SV60861 Rev. F 6 Adding Postage Postage By Phone Meter Payment SystemChecking Your Postage By Phone Meter Payment System Account Postage By Phone Meter Payment System Your Postage Meter6 Adding Postage Connection Alternatives USPS Rekey RequirementsDM800, DM900 Digital Mailing System Operating Guide Managing Your Postage Funds 6 Adding PostageConnecting Your Mailing System to a Remote Analog Phone Line Which connector do I use?DM800, DM900 Digital Mailing System Operating Guide 6 Adding Postage 4 CheckingYour Postage By Phone Meter Payment System Account BalanceAdding Postage6 Postage Pass - Automated Postage Refill DM800, DM900 Digital Mailing System Operating GuideRecommended Funds Values Setting the Auto Refill Amount Setting the Low Funds Value Enabling Disabling AutomatedPostage Refill 2. Select Basic Settings7 Standard Accounting Transferring FundsSet Up Account Navigating Hints7 Standard Accounting Select AccountUsing the Account Setup Procedures Overview of Accounting14 Setting an Accounting Period 5 Turning Accounting On or Off 6 Deleting Accounts 7 Turning Account Password Protection On or OffBefore Using the Setup Procedures 1 ViewingAccounts7 Standard Accounting 2 CreatingAccountsCreating a New Subaccount or Subsubaccount Accounting Messages DM800, DM900 Digital Mailing System Operating Guide3. Select Create Account/Sub 4 Setting an Account Period EditingAccounts 7 Standard AccountingDM800, DM900 Digital Mailing System Operating Guide 6 DeletingAccountsEXAMPLE Engineering Software Engineering Industrial Design9 TurningReset Individual Accounts On or Off 8 ResettingClearing all Accounts7 Standard Accounting Transferring FundsDM800, DM900 Digital Mailing System Operating Guide Select Transfer Entire Amount, orYour Accounting System Features Selecting an Accounting Type7 Standard Accounting Account Structure and Hierarchy DM800, DM900 Digital Mailing System Operating GuideUser Friendly Testing 7 Standard AccountingEngineering Software Tes ting8 Reports USPS Confirmation Services Report System Printer RequiredSystem Set Up Report Single Account ReportIntroduction Viewing a Report Printing a Report Report Print Queue8 Reports Single Account Report DM800, DM900 Digital Mailing System Operating GuideScreen Display Printed ReportMulti-Account Summary Report Internal Printer Version8 Reports Screen DisplayExternal Printer Version DM800, DM900 Digital Mailing System Operating GuideScreen Display Printed ReportLast Five Refills Report 8 ReportsScreen Display Printed ReportUSPS Confirmation Services Report System Printer Required DM800, DM900 Digital Mailing System Operating GuideScreen Display Printed Report System PrinterAccount List Report External Printer Required Funds Report 8 ReportsScreen Display Printed ReportSystem Set Up Report DM800, DM900 Digital Mailing System Operating GuideError Report Error Report8 Reports Screen DisplayJob Report DM800, DM900 Digital Mailing System Operating GuideScreen Display Printed ReportData Capture Report Non-US Use Only Electronic Return Receipt Report 8 ReportsInstalled Pending Rates Report Last Rates Downloaded ReportView Download Log Report DM800, DM900 Digital Mailing System Operating Guide8 Reports This page intentionally left blank8-14 SV60861 Rev. F9 Maintaining and Updating E-Z Seal Sealing Solution MaintenancePrinter Maintenance Items to Keep On Hand Cleaning the Exterior 9 Maintaining and UpdatingTape Maintenance Installing a New Tape RollDM800, DM900 Digital Mailing System Operating Guide E-Z Seal Sealing Solution Maintenance Cleaning the Moistener BrushFilling the Moistener Bottle 9 Maintaining and UpdatingPrinter Maintenance Replacing the Moistener BrushDM800, DM900 Digital Mailing System Operating Guide Cleaning the Printhead Nozzles Printing a Test Pattern 2. Select Maintenance2. Select Maintenance 9 Maintaining and UpdatingReplacing the Ink Cartridge DM800, DM900 Digital Mailing System Operating Guide9 Maintaining and Updating 3. Remove the old ink car- tridge by lifting it straight upChanging the Printhead 2. Select Maintenance 3. Select Replace PrintheadDM800, DM900 Digital Mailing System Operating Guide 9 Maintaining and Updating This exposes the printChanging the Wiper Blade Assembly 2. Select Maintenance 3. Select Replace Wiper Blade AssemblyDM800, DM900 Digital Mailing System Operating Guide Performing Updates or Adding Features 9 Maintaining and Updating10 Troubleshooting Hopper Sensitivity Adjustments How to Troubleshoot your Mailing System Width Sensor Warnings10 Troubleshooting Ink Waste Tray Full Warning Please contact service  OKDM800, DM900 Digital Mailing System Operating Guide INK WASTE TRAY FULL WARNINGEnvelope Sealing Problems 10 TroubleshootingCONTACT SERVICE IMMEDIATELY Failure to replace full ink waste tray will result in ink leakage causing system damage  OKEnvelope Sealing Problems SolutionDM800, DM900 Digital Mailing System Operating Guide DescriptionEnvelope Feeding Problems 10 TroubleshootingSolution Readjust backstop and restack mailEnvelope Feeding Problems SolutionDM800, DM900 Digital Mailing System Operating Guide DescriptionTape Feeding Problems 10 TroubleshootingSolution DescriptionTape Feeding Problems Solutionthe Tape Maintenance section in Chapter DM800, DM900 Digital Mailing System Operating GuideTape Feeding Problems 10 TroubleshootingSolution DescriptionTape Feeding Problems SolutionTo adjust brush, move DM800, DM900 Digital Mailing System Operating GuideIntelliLink Control Center Problems 10 TroubleshootingSolution Select Phone SetupWeigh-On-The-Way Problems IntelliLink Control Center ProblemsSolution Chapter 5, Mailing System Setup for morePrinting Problems 10 TroubleshootingSolution Refer to the Selecting the Postage Mode secPrinting Problems SolutionDM800, DM900 Digital Mailing System Operating Guide DescriptionPostage Refill Problems 10 TroubleshootingSolution number, refer to Phone/Network Set Up PBGetting Help DM800, DM900 Digital Mailing System Operating Guide10 Troubleshooting 10-18SV60861 Rev. F 11 Supplies and Options Printhead Kit and Wiper Blade Replacement Ordering Supplies Ordering a Pitney Bowes Supply Catalog11 Supplies and Options Consumables You Can OrderUSPS Confirmation Services Labels Accessories You Can OrderAdvertisements and Inscriptions DM800, DM900 Digital Mailing System Operating Guide11 Supplies and Options This page is intentionally left blankSV60861 Rev. F 12 Specifications Equipment SpecificationsAccounting Features 12-2Equipment Specifications DimensionsPower and Compliance Capacities and FeaturesDM800, DM900 Digital Mailing System Operating Guide Optimum Performance ThroughputAccounting Features Mailing Materials12 Specifications MinimumMaximum MinimumDM800, DM900 Digital Mailing System Operating Guide 3.5 in12 Specifications This page intentionally left blank12-6 SV60861 Rev. FA Glossary GlossarySV60861 Rev. F A Glossary DM800, DM900 Digital Mailing System Operating Guide Communications PortA Glossary DM800, DM900 Digital Mailing System Operating Guide The PSD contains the funds and performs all of the calculations necessarySleep Timer A GlossaryIndex Index 10-8Meter, see Postage meter Index Index Page For Service or Supplies PB Form SV60861 Rev. F 4/09 SV60861REVF1 Elmcroft Road 2009 Pitney Bowes Inc All Rights Reserved

This exposes the print-