IntelliLink® Control Center Problems

10 • Troubleshooting

IntelliLink® Control Center Problems

Description

Possible Causes

Solution

 

 

 

 

 

 

 

 

IntelliLink® Control

No power is going to IntelliLink®

•

Make sure the AC adapter is plugged into

Center does not

Control Center.

 

the back of the control center.

respond when

 

•

Test the outlet to make sure it has power.

removed from sys-

 

If the problem persists, call the Help Desk.

tem.

 

Refer to the Pitney Bowes Contact Information

 

 

List in this guide.

 

 

 

Unable to access

The system is currently in the

Allow system to complete maintenance opera-

display, or keyboard

maintenance mode.

tion.

does not respond.

 

 

 

 

 

 

Display is hard to

Adjust the display contrast.

Adjust the display contrast; refer to Adjusting

read.

 

the Display Contrast section in Chapter 5.

 

 

 

Blank screen.

IntelliLink® Control Center is not

Remove the IntelliLink® Control Center and

 

locked into place properly.

reposition it.

 

 

1.

Slide release lever forward to release

 

 

 

IntelliLink® Control Center.

 

 

2.

Slide IntelliLink® Control Center back into

 

 

 

place until you hear it click.

 

 

 

 

Cannot set postage

Postage amount entered at the

•

Press Enter to accept the high value, OR

amount.

IntelliLink® Control Center equals

•

Enter lower postage amount.

 

or exceeds the high value warning

 

 

 

limit. A high value warning dis-

 

 

 

plays.

 

 

 

 

 

 

Mailing system did not recognize

Turn the mailing system off. Wait 30 seconds

 

IntelliLink® Control Center when

and turn it on again to re-initialize the

 

turned on.

IntelliLink® Control Center.

 

 

 

 

The IntelliLink® Control Center is

Do a zero-value refill to fulfill inspection require-

 

locked due to required inspection.

ments.

 

 

 

 

Insufficient funds.

Download funds from the Postage By Phone®

 

 

Meter Payment System. See Chapter 6, Adding

 

 

Postage.

 

 

 

 

IntelliLink® Control Center or

Call for service.

 

mailing system is not functioning

 

 

 

properly.

 

 

 

 

 

Modem refill fails

Wrong Postage By Phone® Meter

To enter correct telephone number:

with Intellilink® Con-

Payment System telephone num-

1.

Press Setup key.

trol Center on or off

ber entered in set up.

2.

Select Phone Setup.

mailing system.

 

3.

Select Refill Phone Number.

 

 

4.

Enter correct number: 1.800.590.4857.

 

 

 

 

 

Refill amount exceeds the funds

1.

Press the Funds key to obtain a balance of

 

in the account.

 

your account

 

 

2.

Select Get Postage By Phone Balance.

 

 

 

 

10-12

SV60861 Rev. F

Page 157 Page 159
Page 158
Image 158
Pitney Bowes DM900 IntelliLink Control Center Problems, Troubleshooting, Description, Possible Causes, Solution, Postage
Page 157 Page 159

DM900, DM800 specifications

The Pitney Bowes DM800 is a sophisticated mailing system engineered for businesses that require high volume and efficient mail processing. With its innovative design and advanced technology, the DM800 streamlines operations, ensuring faster and more accurate mail management.

One of the standout features of the DM800 is its impressive processing speed. Capable of handling up to 200 letters per minute, this machine significantly reduces the time spent on mail preparation, allowing businesses to focus on their core activities. This high throughput is complemented by the ability to process various mail formats including letters, flats, and even mixed mail, making it a versatile choice for diverse mailing needs.

The DM800 is equipped with a user-friendly touchscreen interface that simplifies operation. The intuitive controls allow users to execute complex tasks with ease, minimizing the training required for new operators. Furthermore, its customizable settings enable businesses to tailor the system to their specific mailing requirements, whether it involves choosing postage options or setting up specific mailing batches.

In terms of technology, the DM800 incorporates advanced weighing and dimensioning capabilities. This ensures accurate postage calculation based on the exact weight and size of each letter or package, helping businesses avoid overpaying on postage. Additionally, the DM800 supports multiple postage options, allowing users to select between standard and expedited services, further enhancing mailing flexibility.

The DM800 also places a strong emphasis on security and compliance. With built-in security features, businesses can safeguard sensitive information while ensuring compliance with postal regulations. This is particularly beneficial for sectors such as finance and healthcare, where confidentiality is paramount.

Another characteristic that sets the DM800 apart is its integration capabilities. The machine can easily connect to existing business systems, enabling seamless data transfer and management. This connectivity allows organizations to streamline their mailing processes further, incorporating the DM800 into a broader suite of operational tools.

In conclusion, the Pitney Bowes DM800 is a powerful mailing system designed to meet the demands of high-volume mail environments. With its impressive speed, user-friendly interface, advanced technologies, and robust security features, the DM800 stands out as an ideal solution for businesses looking to optimize their mailing operations and improve efficiency.
Top Page Image Contents