Pitney Bowes DM900 IntelliLink Control Center Problems, Troubleshooting, Description, Solution

10 • Troubleshooting

IntelliLink® Control Center Problems

Description	Possible Causes	Solution
IntelliLink® Control	No power is going to IntelliLink®	•	Make sure the AC adapter is plugged into
Center does not	Control Center.		the back of the control center.
respond when		•	Test the outlet to make sure it has power.
removed from sys-		If the problem persists, call the Help Desk.
tem.		Refer to the Pitney Bowes Contact Information
		List in this guide.
Unable to access	The system is currently in the	Allow system to complete maintenance opera-
display, or keyboard	maintenance mode.	tion.
does not respond.
Display is hard to	Adjust the display contrast.	Adjust the display contrast; refer to Adjusting
read.		the Display Contrast section in Chapter 5.
Blank screen.	IntelliLink® Control Center is not	Remove the IntelliLink® Control Center and
	locked into place properly.	reposition it.
		1.	Slide release lever forward to release
			IntelliLink® Control Center.
		2.	Slide IntelliLink® Control Center back into
			place until you hear it click.
Cannot set postage	Postage amount entered at the	•	Press Enter to accept the high value, OR
amount.	IntelliLink® Control Center equals	•	Enter lower postage amount.
	or exceeds the high value warning
	limit. A high value warning dis-
	plays.
	Mailing system did not recognize	Turn the mailing system off. Wait 30 seconds
	IntelliLink® Control Center when	and turn it on again to re-initialize the
	turned on.	IntelliLink® Control Center.
	The IntelliLink® Control Center is	Do a zero-value refill to fulfill inspection require-
	locked due to required inspection.	ments.
	Insufficient funds.	Download funds from the Postage By Phone®
		Meter Payment System. See Chapter 6, Adding
		Postage.
	IntelliLink® Control Center or	Call for service.
	mailing system is not functioning
	properly.
Modem refill fails	Wrong Postage By Phone® Meter	To enter correct telephone number:
with Intellilink® Con-	Payment System telephone num-	1.	Press Setup key.
trol Center on or off	ber entered in set up.	2.	Select Phone Setup.
mailing system.		3.	Select Refill Phone Number.
		4.	Enter correct number: 1.800.590.4857.
	Refill amount exceeds the funds	1.	Press the Funds key to obtain a balance of
	in the account.		your account
		2.	Select Get Postage By Phone Balance.

10-12 SV60861 Rev. F