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Pitney Bowes DM900, DM800 manual Troubleshooting, 10-18, SV60861 Rev. F

Models: DM900 DM800

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10 • Troubleshooting

10-18

SV60861 Rev. F

Page 164

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Pitney Bowes DM900, DM800 manual Troubleshooting, 10-18, SV60861 Rev. F

Contents

DM800, DM900 DM Series Digital Mailing SystemOperator Guide US English VersionPage SV60861 Rev. F 2009 Pitney Bowes Inc Alerting Messages FCC ComplianceFCC Compliance of Modem Page Table of Contents Page Pitney Bowes Contact Information List PB Web SitesOur Help Desk Postage By Phone System Pitney Bowes SuppliesPage 1 Read This First What’s in this Guide Other Information 1 Read This FirstSafety Requirements What You Need to KnowUSPS Requirements DM800, DM900 Digital Mailing System Operating GuideNever connect telephone wiring during a lightning storm 1 Read This FirstU7P0 Power Stacker DM800, DM900 Digital Mailing System Operating GuideImportant Information About Powering Off Your DM Series Digital Mailing SystemIf your stacker has an AC adapter to power the stacker ON OFF2 Meet the DM800, DM900 Digital Mailing System Features and BenefitsIntroducing the DM Series Mailing System Parts of the Mailing SystemIntroducing the DM Series Mailing System Features and Benefits 2 Meet the DM800, DM900 Digital Mailing SystemPostage Security Device Easy-to-Use IntelliLink Control CenterVariety of Communications Options Ability to Use Other Pitney Bowes EquipmentU7P0 Power Stacker DM800, DM900 Digital Mailing System Operating GuideAccounting and Reporting Advertisements and Inscriptions Shape Based Rating Optional Permitsweight and dimensions thickness, length, width of the mail updated to support this rating structureDM800, DM900 Digital Mailing System Operating Guide Parts of the Mailing SystemMailing System Exterior 2 Meet the DM800, DM900 Digital Mailing System The Digital Mailing System ExteriorUSB Network Adapter and LAN Cable Serial Port USB Ports USB Network Adapter can be plugged in here USB Port forMailing System Interior DM800, DM900 Digital Mailing System Operating GuideFunction Keys The IntelliLink Control Center2 Meet the DM800, DM900 Digital Mailing System DM800, DM900 Digital Mailing System Operating Guide Start Key - Begins processing mail with the options you have selected2 Meet the DM800, DM900 Digital Mailing System The Main ScreenConnectors on the Back of the IntelliLink Control Center Analog Phone Line Connector on baseDM800, DM900 Digital Mailing System Operating Guide Use this to connect directly to an analog phone line2 Meet the DM800, DM900 Digital Mailing System SV60861 Rev. F3 Mail in a Minute Mail in a MinutePreparing Your Mail Running the MailMail in a Minute Preparing Your Mail 3 Mail in a Minute2. Select Key In Postage Running the MailDM800, DM900 Digital Mailing System Operating Guide Printing Postage Tapes 3 Mail in a Minute2. Select Key In Postage Wet Tape4 Running Mail Determining the Correct Postage ModeNavigating Hints Applying Postage and Running Mail4 Running Mail Navigating HintsSelect Mode DM800, DM900 Digital Mailing System Operating Guide Applying Postage and Running MailFollow the other procedures listed here as needed 1 Determining the Correct Postage Mode Feeding Mail or Printing Tape?Chart A - Printing on Mail 4 Running MailChart B - Postage Tape Mode Chart C - Mail Modes with NO PostageChart D - Permit Mail Then use this mode4 Running Mail About Running Mail2 Preparing Your Mail DM800, DM900 Digital Mailing System Operating Guide Tips on Feeding MailAny mail with the flap on the opposite side For mail where the indi 4 Running MailAbout Printing Postage Tapes DM800, DM900 Digital Mailing System Operating Guide3 Selecting the Postage Mode and Running the Mail Mode Selection Reduced SpeedSelect Mode 4 Running MailMode Selection Key in Postage Mode Selection WOW - Weigh On-The-Way DM800, DM900 Digital Mailing System Operating Guide2. Select Key In Postage 2. Select WOW - Weigh on the WayMode Selection Weigh First Piece Mode Selection Differential Weighing 4 Running Mail2. Select Weigh First Piece To use differential weighingDM800, DM900 Digital Mailing System Operating Guide Mode Selection Manual Weight Entry2. Select Manual Weight Entry Mode Selection Attached Scale Mode Selection Attached Scale AutoTape Before using this weighing option4 Running Mail 3. Select Attached Scale - AutoTapeMode Selection Print Permit Mode Selection Seal Menu DM800, DM900 Digital Mailing System Operating GuideTo select a Print Permit 2. Select Seal Only - No Printing2. Select Time and Date Stamping Mode Selection Time and Date Stamping4 Running Mail 4 Selecting or Deselecting an Account Selecting an AccountDM800, DM900 Digital Mailing System Operating Guide Selecting an Account ManuallySelecting an Account by Speed Code Deselecting an Account4 Running Mail DM800, DM900 Digital Mailing System Operating Guide 5 Selecting the Class, Carrier, Special Services or OptionsSelecting ZIP Codes and Zones Selecting a Country Selecting a Smart Class 4 Running Mail6 Selecting the Meter Stamp Options Meter Stamp Options DateMeter Stamp Options Advertisement DM800, DM900 Digital Mailing System Operating GuideMeter Stamp Options Inscription Meter Stamp Options Print Position Meter Stamp Options Multiple Tapes Meter Stamp Options CustomMessaging 4 Running MailOverview Postage Calculation for Confirmation ServicesDiscounts for Confirmation Services DM800, DM900 Digital Mailing System Operating Guide4 Running Mail Using Confirmation Services Before Printing PostageAdding Services or Making Changes Adding Confirmation Services After Printing Postage DM800, DM900 Digital Mailing System Operating GuideEditing, Deleting or Sending Confirmation Services Records Using Electronic Return Receipt ERRInstallation/Setup a. Press Existing Features b. Press Confirmation ServicesConfirmation Services b. Select Set Up, then Basic SettingsSetup Options 2. Select Confirmation Servicesb. Select E-Ret Receipt 4 Running MailProcessing Electronic Return Receipt b. Select E-Ret Receipt DM800, DM900 Digital Mailing System Operating GuideProcessing Electronic Return Receipt with a Customer Reference Number 4 Running Mail Customer Reference Number ERR DM800, DM900 Digital Mailing System Operating GuideProcessing Electronic Return Receipt with a Customer Reference Number b. Select E-Ret Receipt4 Running Mail Off-Line Electronic Return Receipt ERR DM800, DM900 Digital Mailing System Operating Guide2. Select 1stCl Letter 4. Select Certified 5. Select Offline eRRAdding More Postage 4 Running MailDM800, DM900 Digital Mailing System Operating Guide 9 ClearingBatch the CountChanging the Date SV60861 Rev. F 4 Running Mail4-36 5 Mailing System Setup 5 Mailing System Setup Select Mode 1. Meter Stamp Options  2. Set Up  3. Zero Scale  4. Rate Details  5. MaintenanceOverview of Mailing System Set Up 1 Set the Display Language 2 Adjusting the Display Contrast3 Adjusting the Feed Deck Sensor 4 Setting the Date and Time of Day 5 Selecting Autostart 46 Setting up a Supervisor Password3 Adjusting the Feeder Deck Sensor 5 Mailing System Setup4 Setting the Date and Time of Day 2. Select Set Up and then Basic Settings 3. Select AutoStartDM800, DM900 Digital Mailing System Operating Guide 5 SelectingAutostart6 Setting Up a Supervisor Password 7 Setting Up a Lock CodeCreating a Supervisor Password Password Protecting an Operation8 Setting Up the Scale and Selecting Rates Scale/RatesScale/Rates Set Up DM800, DM900 Digital Mailing System Operating GuideScale/Rates Autoscale Scale/Rates Carrier/Class Display Scale/Rates Class if New Piece Scale/Rates Destination if New Piece5 Mailing System Setup 2. Select Carrier/Class DispScale/Rates Autoclear Destination Value Scale/RatesScale/Rates Scale/RatesCreating a Smart Class with an Auto Inscription Scale/Rates Smart Classes5 Mailing System Setup DM800, DM900 Digital Mailing System Operating Guide 5 Mailing System Setup Setting Up a Smart Class with an Auto InscriptionScales/Rates Auto Rate Large Envelope DM800, DM900 Digital Mailing System Operating GuideModifying a Smart Class with an Auto Inscription 6. Select View Detail 7. Select Modify Auto Ad/Inscription9 Setting Up Postage By Phone Meter Payment System Phone/Network Set Up PBP Account #Phone/Network Set Up Dialing Prefix Phone/Network Set Up PB Phone # 5 Mailing System SetupPhone/Network Set Up My Phone # Phone/Network Set Up Modem Type Phone/Network Set Up Use LAN Firewall SettingsDM800, DM900 Digital Mailing System Operating Guide 2. Select My Phone #Phone/Network Set Up Network Settings Phone/Network Set Up Remote PC Refill5 Mailing System Setup NOTE Once you select this option, the system will restart11 Configuring Low Ink Warning Setting the High Value Warning for Key In PostageSetting the Low Funds Warning Value 2nd Low Ink WarmingTimeouts Display Sleep Timeouts Sleep 5 Mailing System SetupTimeouts 2. Select Basic Settings and then TimeTimeouts Normal Preset Timer Timeouts Feeding Timeout Timeouts Transaction Timeout2. Select Basic Settings and then Timeouts 3. Select Normal Preset Timer13 DefiningPresets Defining Normal Preset Values5 Mailing System Setup 4. Press the screen key for Store Current Setting to PresetDefining Custom Preset Values Defining Custom Preset Values2. Press the Custom Presets key 4. Select Store Current Setting to Preset1. Press the Custom Presets key Store Advance Date in a Custom Preset5 Mailing System Setup Editing Custom Preset Values Viewing, Renaming, or Deleting Presets 2. Press the Custom Presets key4. Press the screen key for Store Current Setting to Preset 1. Press the Custom Presets keySample 5 Mailing System SetupSpecifications 2. Select Set Up, then select Text Entry Set Up DM800, DM900 Digital Mailing System Operating GuidePostal Rules and Guidance Creating a Custom Message for the First Time5 Mailing System Setup Editing a Custom Message2. Select Meter Stamp Options, then select Text Entries Deleting a Custom Message15 Taking the Meter Out of Service 16 Adding an Optional Printer2. Select Take Meter Out of Service DM800, DM900 Digital Mailing System Operating Guide17 Configuring the Optional Barcode Scanner 5 Mailing System SetupSetting the Default Scan Type DM800, DM900 Digital Mailing System Operating GuideAdding Barcode Prefixes 5 Mailing System SetupCombining Barcodes Setting Auto-Enter DM800, DM900 Digital Mailing System Operating GuideSV60861 Rev. F 5 Mailing System Setup5-32 Checking Your Postage By Phone Meter Payment System Account 6 Adding PostagePostage By Phone Meter Payment System 6 Adding Postage Postage By Phone Meter Payment SystemYour Postage Meter DM800, DM900 Digital Mailing System Operating Guide Connection AlternativesUSPS Rekey Requirements Managing Your Postage Funds 6 Adding PostageDM800, DM900 Digital Mailing System Operating Guide Connecting Your Mailing System to a Remote Analog Phone LineWhich connector do I use? 6 Adding Postage 4 CheckingYour Postage By Phone Meter Payment System Account BalanceAdding Postage6 Postage Pass - Automated Postage Refill DM800, DM900 Digital Mailing System Operating GuideRecommended Funds Values Setting the Auto Refill Amount Setting the Low Funds Value Enabling Disabling AutomatedPostage Refill 2. Select Basic Settings7 Standard Accounting Transferring FundsSet Up Account Navigating Hints7 Standard Accounting Select AccountUsing the Account Setup Procedures Overview of Accounting14 Setting an Accounting Period 5 Turning Accounting On or Off 6 Deleting Accounts 7 Turning Account Password Protection On or OffBefore Using the Setup Procedures 1 ViewingAccounts7 Standard Accounting 2 CreatingAccounts3. Select Create Account/Sub Creating a New Subaccount or Subsubaccount Accounting MessagesDM800, DM900 Digital Mailing System Operating Guide 4 Setting an Account Period EditingAccounts 7 Standard AccountingDM800, DM900 Digital Mailing System Operating Guide 6 DeletingAccountsEXAMPLE Engineering Software Engineering Industrial Design7 Standard Accounting 9 TurningReset Individual Accounts On or Off8 ResettingClearing all Accounts Transferring FundsDM800, DM900 Digital Mailing System Operating Guide Select Transfer Entire Amount, or7 Standard Accounting Your Accounting System FeaturesSelecting an Accounting Type Account Structure and Hierarchy DM800, DM900 Digital Mailing System Operating GuideUser Friendly Testing 7 Standard AccountingEngineering Software Tes ting8 Reports USPS Confirmation Services Report System Printer RequiredSystem Set Up Report Single Account Report8 Reports Introduction Viewing a Report Printing a ReportReport Print Queue Single Account Report DM800, DM900 Digital Mailing System Operating GuideScreen Display Printed ReportMulti-Account Summary Report Internal Printer Version8 Reports Screen DisplayExternal Printer Version DM800, DM900 Digital Mailing System Operating GuideScreen Display Printed ReportLast Five Refills Report 8 ReportsScreen Display Printed ReportUSPS Confirmation Services Report System Printer Required DM800, DM900 Digital Mailing System Operating GuideScreen Display Printed Report System PrinterAccount List Report External Printer Required Funds Report 8 ReportsScreen Display Printed ReportSystem Set Up Report DM800, DM900 Digital Mailing System Operating GuideError Report Error Report8 Reports Screen DisplayJob Report DM800, DM900 Digital Mailing System Operating GuideScreen Display Printed ReportData Capture Report Non-US Use Only Electronic Return Receipt Report 8 ReportsInstalled Pending Rates Report Last Rates Downloaded ReportView Download Log Report DM800, DM900 Digital Mailing System Operating Guide8 Reports This page intentionally left blank8-14 SV60861 Rev. FPrinter Maintenance 9 Maintaining and UpdatingE-Z Seal Sealing Solution Maintenance Items to Keep On Hand Cleaning the Exterior 9 Maintaining and UpdatingDM800, DM900 Digital Mailing System Operating Guide Tape MaintenanceInstalling a New Tape Roll E-Z Seal Sealing Solution Maintenance Cleaning the Moistener BrushFilling the Moistener Bottle 9 Maintaining and UpdatingDM800, DM900 Digital Mailing System Operating Guide Printer MaintenanceReplacing the Moistener Brush Cleaning the Printhead Nozzles Printing a Test Pattern 2. Select Maintenance2. Select Maintenance 9 Maintaining and UpdatingReplacing the Ink Cartridge DM800, DM900 Digital Mailing System Operating Guide9 Maintaining and Updating 3. Remove the old ink car- tridge by lifting it straight upDM800, DM900 Digital Mailing System Operating Guide Changing the Printhead2. Select Maintenance 3. Select Replace Printhead 9 Maintaining and Updating This exposes the printDM800, DM900 Digital Mailing System Operating Guide Changing the Wiper Blade Assembly2. Select Maintenance 3. Select Replace Wiper Blade Assembly Performing Updates or Adding Features 9 Maintaining and Updating10 Troubleshooting 10 Troubleshooting Hopper Sensitivity AdjustmentsHow to Troubleshoot your Mailing System Width Sensor Warnings Ink Waste Tray Full Warning Please contact service  OKDM800, DM900 Digital Mailing System Operating Guide INK WASTE TRAY FULL WARNINGEnvelope Sealing Problems 10 TroubleshootingCONTACT SERVICE IMMEDIATELY Failure to replace full ink waste tray will result in ink leakage causing system damage  OKEnvelope Sealing Problems SolutionDM800, DM900 Digital Mailing System Operating Guide DescriptionEnvelope Feeding Problems 10 TroubleshootingSolution Readjust backstop and restack mailEnvelope Feeding Problems SolutionDM800, DM900 Digital Mailing System Operating Guide DescriptionTape Feeding Problems 10 TroubleshootingSolution DescriptionTape Feeding Problems Solutionthe Tape Maintenance section in Chapter DM800, DM900 Digital Mailing System Operating GuideTape Feeding Problems 10 TroubleshootingSolution DescriptionTape Feeding Problems SolutionTo adjust brush, move DM800, DM900 Digital Mailing System Operating GuideIntelliLink Control Center Problems 10 TroubleshootingSolution Select Phone SetupWeigh-On-The-Way Problems IntelliLink Control Center ProblemsSolution Chapter 5, Mailing System Setup for morePrinting Problems 10 TroubleshootingSolution Refer to the Selecting the Postage Mode secPrinting Problems SolutionDM800, DM900 Digital Mailing System Operating Guide DescriptionPostage Refill Problems 10 TroubleshootingSolution number, refer to Phone/Network Set Up PBGetting Help DM800, DM900 Digital Mailing System Operating GuideSV60861 Rev. F 10 Troubleshooting10-18 11 Supplies and Options Printhead Kit and Wiper Blade Replacement Ordering Supplies Ordering a Pitney Bowes Supply Catalog11 Supplies and Options Consumables You Can OrderUSPS Confirmation Services Labels Accessories You Can OrderAdvertisements and Inscriptions DM800, DM900 Digital Mailing System Operating GuideSV60861 Rev. F 11 Supplies and OptionsThis page is intentionally left blank 12 Specifications Equipment SpecificationsAccounting Features 12-2Equipment Specifications DimensionsPower and Compliance Capacities and FeaturesDM800, DM900 Digital Mailing System Operating Guide Optimum Performance ThroughputAccounting Features Mailing Materials12 Specifications MinimumMaximum MinimumDM800, DM900 Digital Mailing System Operating Guide 3.5 in12 Specifications This page intentionally left blank12-6 SV60861 Rev. FSV60861 Rev. F A GlossaryGlossary A Glossary DM800, DM900 Digital Mailing System Operating Guide Communications PortA Glossary DM800, DM900 Digital Mailing System Operating Guide The PSD contains the funds and performs all of the calculations necessarySleep Timer A GlossaryIndex Meter, see Postage meter Index10-8 Index Index Page For Service or Supplies PB Form SV60861 Rev. F 4/09 SV60861REVF1 Elmcroft Road 2009 Pitney Bowes Inc All Rights Reserved