DM800, DM900
DM Series Digital Mailing System
Operator Guide
US English Version
Page
SV60861 Rev. F 2009 Pitney Bowes Inc
Alerting Messages
FCC Compliance
FCC Compliance of Modem
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Table of Contents
Page
Pitney Bowes Contact Information List
PB Web Sites
Our Help Desk
Postage By Phone System Pitney Bowes Supplies
Page
1 Read This First
What’s in this Guide Other Information
1 Read This First
Safety Requirements
What You Need to Know
USPS Requirements
DM800, DM900 Digital Mailing System Operating Guide
Never connect telephone wiring during a lightning storm
U7P0 Power Stacker
Important Information About Powering Off
Your DM Series Digital Mailing System
If your stacker has an AC adapter to power the stacker
ON OFF
2 Meet the DM800, DM900 Digital Mailing System
Features and Benefits
Introducing the DM Series Mailing System
Parts of the Mailing System
Introducing the DM Series Mailing System Features and Benefits
2 Meet the DM800, DM900 Digital Mailing System
Postage Security Device
Easy-to-Use IntelliLink Control Center
Ability to Use Other Pitney Bowes Equipment
Variety of Communications Options
U7P0 Power Stacker
Accounting and Reporting Advertisements and Inscriptions
Shape Based Rating Optional Permits
weight and dimensions thickness, length, width of the mail
updated to support this rating structure
Parts of the Mailing System
Mailing System Exterior
The Digital Mailing System Exterior
USB Network Adapter and LAN Cable Serial Port
USB Ports USB Network Adapter can be plugged in here USB Port for
Flash Memory Drive used with INVIEW Accounting
Mailing System Interior
The IntelliLink Control Center
Function Keys
Start Key - Begins processing mail with the options you have selected
The Main Screen
Analog Phone Line Connector on base
Connectors on the Back of the IntelliLink Control Center
Use this to connect directly to an analog phone line
2 Meet the DM800, DM900 Digital Mailing System
3 Mail in a Minute
Mail in a Minute
Preparing Your Mail
Running the Mail
Mail in a Minute Preparing Your Mail
3 Mail in a Minute
Running the Mail
2. Select Key In Postage
Printing Postage Tapes
Wet Tape
4 Running Mail
Navigating Hints
Applying Postage and Running Mail
Determining the Correct Postage Mode
4 Running Mail
Navigating Hints
Select Mode
Applying Postage and Running Mail
Follow the other procedures listed here as needed
Feeding Mail or Printing Tape?
1 Determining the Correct Postage Mode
Chart A - Printing on Mail
Chart C - Mail Modes with NO Postage
Chart B - Postage Tape Mode
Chart D - Permit Mail
About Running Mail
2 Preparing Your Mail
DM800, DM900 Digital Mailing System Operating Guide
Tips on Feeding
Mail
Any mail with the flap on the opposite side For mail where the indi
Pieces of mail that are 5/8 thick If you are running pieces of mail
About Printing Postage Tapes
Mode Selection Reduced Speed
3 Selecting the Postage Mode and Running the Mail
While your mailing system processes the mail, the screen
Mode Selection Key in Postage Mode Selection WOW - Weigh On-The-Way
2. Select WOW - Weigh on the Way
2. Select Weigh First Piece
Mode Selection Weigh First Piece Mode Selection Differential Weighing
To use differential weighing
Mode Selection Manual Weight Entry
2. Select Manual Weight Entry
Before using this weighing option
Mode Selection Attached Scale Mode Selection Attached Scale AutoTape
3. Select Attached Scale - AutoTape
To select a Print Permit
Mode Selection Print Permit Mode Selection Seal Menu
2. Select Seal Only - No Printing
Mode Selection Time and Date Stamping
2. Select Time and Date Stamping
4 Selecting or Deselecting an Account
Selecting an Account
Selecting an Account Manually
Selecting an Account by Name
Deselecting an Account
Selecting an Account by Speed Code
5 Selecting the Class, Carrier, Special Services or Options
Selecting ZIP Codes and Zones
Selecting a Country Selecting a Smart Class
6 Selecting the Meter Stamp Options
Meter Stamp Options Date
Meter Stamp Options Advertisement
Meter Stamp Options
Meter Stamp Options Inscription Meter Stamp Options Print Position
Meter Stamp Options Multiple Tapes Meter Stamp Options Custom
Messaging
2. Select Meter Stamp Options, then select Text Entries
Overview
Postage Calculation for Confirmation Services
Discounts for Confirmation Services
Sending Your Records to Pitney Bowes
Using Confirmation Services Before Printing Postage
Adding Services or Making Changes
Adding Confirmation Services After Printing Postage
Editing, Deleting or Sending Confirmation Services Records
Using Electronic Return Receipt ERR
Installation/Setup
a. Press Existing Features b. Press Confirmation Services
Confirmation Services
b. Select Set Up, then Basic Settings
Setup Options
2. Select Confirmation Services
Processing Electronic Return Receipt
b. Select E-Ret Receipt
Processing Electronic Return Receipt with a Customer Reference Number
4 Running Mail
Customer Reference Number ERR
4 Running Mail
2. Select 1stCl Letter
Off-Line Electronic Return Receipt ERR
4. Select Certified 5. Select Offline eRR
Adding More Postage
9 ClearingBatch the Count
Changing the Date
4-36
5 Mailing System Setup
1. Meter Stamp Options 2. Set Up 3. Zero Scale
5 Mailing System Setup
4. Rate Details 5. Maintenance
Overview of Mailing System Set Up
1 Set the Display Language 2 Adjusting the Display Contrast
3 Adjusting the Feed Deck Sensor 4 Setting the Date and Time of Day
5 Selecting Autostart 46 Setting up a Supervisor Password
3 Adjusting the Feeder Deck Sensor
2. Select Set Up and then Basic Settings 3. Select AutoStart
4 Setting the Date and Time of Day
5 SelectingAutostart
6 Setting Up a Supervisor Password
7 Setting Up a Lock Code
Creating a Supervisor Password
Password Protecting an Operation
8 Setting Up the Scale and Selecting Rates
Scale/Rates
Scale/Rates Set Up
Attached Scale
Scale/Rates Autoscale Scale/Rates Carrier/Class Display
Scale/Rates Class if New Piece Scale/Rates Destination if New Piece
2. Select Carrier/Class Disp
2. Select Class if new Piece
Scale/Rates Autoclear Destination Value
Destination if New Class
BMC Intra ZIP
Confirm Svc
Scale/Rates Smart Classes
Creating a Smart Class with an Auto Inscription
DM800, DM900 Digital Mailing System Operating Guide
Setting Up a Smart Class with an Auto Inscription
Modifying a Smart Class with an Auto Inscription
Scales/Rates Auto Rate Large Envelope
6. Select View Detail 7. Select Modify Auto Ad/Inscription
9 Setting Up Postage By Phone Meter Payment System
Phone/Network Set Up PBP Account #
Phone/Network Set Up Dialing Prefix Phone/Network Set Up PB Phone #
Phone/Network Set Up
Phone/Network Set Up Use LAN Firewall Settings
Phone/Network Set Up My Phone # Phone/Network Set Up Modem Type
2. Select My Phone #
PC Refill
Phone/Network Set Up Network Settings Phone/Network Set Up Remote
NOTE Once you select this option, the system will restart
11 Configuring Low Ink Warning
Setting the High Value Warning for Key In Postage
Setting the Low Funds Warning Value
2nd Low Ink Warming
Timeouts Display Sleep Timeouts Sleep
Timeouts
2. Select Basic Settings and then Time
Standby Mode Least Power Usage
Timeouts Normal Preset Timer Timeouts Feeding Timeout Timeouts
Transaction Timeout
2. Select Basic Settings and then Timeouts
3. Select Normal Preset Timer
Defining Normal Preset Values
13 DefiningPresets
4. Press the screen key for Store Current Setting to Preset
Defining Custom Preset Values
Defining Custom Preset Values
2. Press the Custom Presets key
4. Select Store Current Setting to Preset
Store Advance Date in a Custom Preset
1. Press the Custom Presets key
Editing Custom Preset Values Viewing, Renaming, or Deleting Presets
Specifications
Sample
2. Select Set Up, then select Text Entry Set Up
Postal Rules and Guidance
Creating a Custom Message for the First Time
Adding Additional Custom Messages
Editing a Custom Message
Deleting a Custom Message
2. Select Meter Stamp Option, then select Text Entries
Envelope Guidance
16 Adding an Optional Printer
15 Taking the Meter Out of Service
2. Select Take Meter Out of Service
17 Configuring the Optional Barcode Scanner
Setting the Default Scan Type
Adding Barcode Prefixes
Combining Barcodes Setting Auto-Enter
5-32
Postage By Phone Meter Payment System
6 Adding Postage
Checking Your Postage By Phone Meter Payment System Account
Your Postage Meter
Postage By Phone Meter Payment System
6 Adding Postage
Connection Alternatives
USPS Rekey Requirements
Managing Your Postage Funds
Connecting Your Mailing System to a Remote Analog Phone Line
Which connector do I use?
4 CheckingYour Postage By Phone Meter Payment System Account Balance
Adding
Postage
6 Postage Pass - Automated Postage Refill
postage meter, follow these steps
Recommended Funds Values Setting the Auto Refill Amount
Setting the Low Funds Value Enabling Disabling Automated
Postage Refill
$2000 - $8000
7 Standard Accounting
Transferring Funds
Set Up Account
7 Standard Accounting
Select Account
0. None 1. Account Name subacct-sub-subacct 2. Account Name
Using the Account Setup Procedures
Overview of Accounting
14 Setting an Accounting Period 5 Turning Accounting On or Off
6 Deleting Accounts 7 Turning Account Password Protection On or Off
Before Using the Setup Procedures
1 ViewingAccounts
2 CreatingAccounts
3. Select View Accounts
Creating a New Subaccount or Subsubaccount Accounting Messages
4 Setting an Account Period
Editing
Accounts
3. Select Edit Account
EXAMPLE
6 DeletingAccounts
Engineering Software Engineering Industrial Design
9 TurningReset Individual Accounts On or Off
8 ResettingClearing all Accounts
Funds
Transferring
Select Transfer Entire Amount, or
Your Accounting System Features
Selecting an Accounting Type
Account Structure and Hierarchy
User Friendly Testing
Engineering
Software Tes ting
Software Software Design
8 Reports
USPS Confirmation Services Report System Printer Required
System Set Up Report
Single Account Report
Report Print Queue
Introduction Viewing a Report Printing a Report
8 Reports
Screen Display
Single Account Report
Printed Report
Multi-Account Summary Report
Internal Printer Version
External Printer Version
Last Five Refills Report
Printed Report System Printer
USPS Confirmation Services Report System Printer Required
Printed Report Attached Printer
Account List Report External Printer Required Funds Report
System Set Up Report
Error Report
Error Report
Job Report
Job Report
Data Capture Report Non-US Use Only Electronic Return Receipt Report
Installed Pending Rates Report
Last Rates Downloaded Report
View Download Log Report
Description
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8-14
E-Z Seal Sealing Solution Maintenance
9 Maintaining and Updating
Printer Maintenance
Items to Keep On Hand Cleaning the Exterior
9 Maintaining and Updating
Tape Maintenance
Installing a New Tape Roll
Cleaning the Moistener Brush
E-Z Seal Sealing Solution Maintenance
Filling the Moistener Bottle
Printer Maintenance
Replacing the Moistener Brush
Cleaning the Printhead Nozzles Printing a Test Pattern
2. Select Maintenance
Good Quality Test Pattern
Poor Quality Test Pattern
Replacing the Ink Cartridge
3. Remove the old ink car- tridge by lifting it straight up
Changing the Printhead
2. Select Maintenance 3. Select Replace Printhead
This exposes the print
Changing the Wiper Blade Assembly
2. Select Maintenance 3. Select Replace Wiper Blade Assembly
Performing Updates or Adding Features
10 Troubleshooting
How to Troubleshoot your Mailing System Width Sensor Warnings
Hopper Sensitivity Adjustments
10 Troubleshooting
Ink Waste Tray Full Warning
Please contact service OK
INK WASTE TRAY FULL WARNING
Ink Waste Tray is near full. Ink leakage may occur
Envelope Sealing Problems
CONTACT SERVICE IMMEDIATELY Failure to replace full ink
waste tray will result in ink leakage causing system damage OK
Solution
Envelope Sealing Problems
Envelope Feeding Problems
Readjust backstop and restack mail
Backstop is too close and is forc
ing mail into the feeder
To clear a jam in the feeder area
To clear a jam in the transport area
Pressure sensitive tape only
Tape Feeding Problems
track. Refer to the Pitney Bowes Contact Infor
Chapter 10, Maintaining and Updating for more
the Tape Maintenance section in Chapter
Maintaining and Updating
Contact Information List in the guide for more
10-11
IntelliLink Control Center Problems
Select Phone Setup
Refer to the Pitney Bowes Contact Information
the Display Contrast section in Chapter
Weigh-On-The-Way Problems
Chapter 5, Mailing System Setup for more
Select Meter Stamp Options
Select Advertisements or Inscriptions
Refer to the Selecting the Postage Mode sec
Printing Problems
ing ZIP Codes and Zones section in Chapter
Chapter
Postage Refill Problems
number, refer to Phone/Network Set Up PB
tion Checking Your Postage By Phone Meter
Payment System Account in Chapter 6 of this
Getting Help
10-18
11 Supplies and Options
Printhead Kit and Wiper Blade Replacement
Ordering Supplies Ordering a Pitney Bowes Supply Catalog
11 Supplies and Options
Consumables You Can Order
Accessories You Can Order
USPS Confirmation Services Labels
Advertisements and Inscriptions
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12 Specifications
Equipment Specifications
Accounting Features
12-2
Equipment Specifications
Dimensions
Power and Compliance
Capacities and Features
Optimum Performance Throughput
Accounting Features
Mailing Materials
Minimum
Maximum
Maximum
Minimum
3.5 in
88.1
12-6
A Glossary
Glossary
A Glossary
Communications Port
A Glossary
The PSD contains the funds and performs all of the calculations necessary
Sleep Timer
Index
10-8
Meter, see Postage meter
Index
Index
Page
For Service or Supplies PB Form SV60861 Rev. F 4/09
SV60861REVF
1 Elmcroft Road
2009 Pitney Bowes Inc All Rights Reserved