US English Version
DM800, DM900
DM Series Digital Mailing System
Operator Guide
Page
SV60861 Rev. F 2009 Pitney Bowes Inc
FCC Compliance
Alerting Messages
FCC Compliance of Modem
Page
Table of Contents
Page
Postage By Phone System Pitney Bowes Supplies
Pitney Bowes Contact Information List
PB Web Sites
Our Help Desk
Page
1 Read This First
1 Read This First
What’s in this Guide Other Information
DM800, DM900 Digital Mailing System Operating Guide
Safety Requirements
What You Need to Know
USPS Requirements
Never connect telephone wiring during a lightning storm
U7P0 Power Stacker
ON OFF
Important Information About Powering Off
Your DM Series Digital Mailing System
If your stacker has an AC adapter to power the stacker
Parts of the Mailing System
2 Meet the DM800, DM900 Digital Mailing System
Features and Benefits
Introducing the DM Series Mailing System
Easy-to-Use IntelliLink Control Center
Introducing the DM Series Mailing System Features and Benefits
2 Meet the DM800, DM900 Digital Mailing System
Postage Security Device
U7P0 Power Stacker
Variety of Communications Options
Ability to Use Other Pitney Bowes Equipment
updated to support this rating structure
Accounting and Reporting Advertisements and Inscriptions
Shape Based Rating Optional Permits
weight and dimensions thickness, length, width of the mail
Mailing System Exterior
Parts of the Mailing System
Flash Memory Drive used with INVIEW Accounting
The Digital Mailing System Exterior
USB Network Adapter and LAN Cable Serial Port
USB Ports USB Network Adapter can be plugged in here USB Port for
Mailing System Interior
Function Keys
The IntelliLink Control Center
Start Key - Begins processing mail with the options you have selected
The Main Screen
Use this to connect directly to an analog phone line
Connectors on the Back of the IntelliLink Control Center
Analog Phone Line Connector on base
SV60861 Rev. F
Running the Mail
3 Mail in a Minute
Mail in a Minute
Preparing Your Mail
3 Mail in a Minute
Mail in a Minute Preparing Your Mail
2. Select Key In Postage
Running the Mail
Wet Tape
Printing Postage Tapes
Determining the Correct Postage Mode
4 Running Mail
Navigating Hints
Applying Postage and Running Mail
Select Mode
Navigating Hints
4 Running Mail
Follow the other procedures listed here as needed
Applying Postage and Running Mail
Chart A - Printing on Mail
1 Determining the Correct Postage Mode
Feeding Mail or Printing Tape?
Chart D - Permit Mail
Chart B - Postage Tape Mode
Chart C - Mail Modes with NO Postage
2 Preparing Your Mail
About Running Mail
DM800, DM900 Digital Mailing System Operating Guide
Pieces of mail that are 5/8 thick If you are running pieces of mail
Tips on Feeding
Mail
Any mail with the flap on the opposite side For mail where the indi
About Printing Postage Tapes
While your mailing system processes the mail, the screen
3 Selecting the Postage Mode and Running the Mail
Mode Selection Reduced Speed
2. Select WOW - Weigh on the Way
Mode Selection Key in Postage Mode Selection WOW - Weigh On-The-Way
To use differential weighing
Mode Selection Weigh First Piece Mode Selection Differential Weighing
2. Select Weigh First Piece
2. Select Manual Weight Entry
Mode Selection Manual Weight Entry
3. Select Attached Scale - AutoTape
Mode Selection Attached Scale Mode Selection Attached Scale AutoTape
Before using this weighing option
2. Select Seal Only - No Printing
Mode Selection Print Permit Mode Selection Seal Menu
To select a Print Permit
2. Select Time and Date Stamping
Mode Selection Time and Date Stamping
Selecting an Account by Name
4 Selecting or Deselecting an Account
Selecting an Account
Selecting an Account Manually
Selecting an Account by Speed Code
Deselecting an Account
Selecting ZIP Codes and Zones
5 Selecting the Class, Carrier, Special Services or Options
Selecting a Country Selecting a Smart Class
Meter Stamp Options
6 Selecting the Meter Stamp Options
Meter Stamp Options Date
Meter Stamp Options Advertisement
2. Select Meter Stamp Options, then select Text Entries
Meter Stamp Options Inscription Meter Stamp Options Print Position
Meter Stamp Options Multiple Tapes Meter Stamp Options Custom
Messaging
Sending Your Records to Pitney Bowes
Overview
Postage Calculation for Confirmation Services
Discounts for Confirmation Services
Adding Services or Making Changes
Using Confirmation Services Before Printing Postage
Adding Confirmation Services After Printing Postage
a. Press Existing Features b. Press Confirmation Services
Editing, Deleting or Sending Confirmation Services Records
Using Electronic Return Receipt ERR
Installation/Setup
2. Select Confirmation Services
Confirmation Services
b. Select Set Up, then Basic Settings
Setup Options
b. Select E-Ret Receipt
Processing Electronic Return Receipt
Processing Electronic Return Receipt with a Customer Reference Number
4 Running Mail
Customer Reference Number ERR
4 Running Mail
4. Select Certified 5. Select Offline eRR
Off-Line Electronic Return Receipt ERR
2. Select 1stCl Letter
Adding More Postage
Changing the Date
9 ClearingBatch the Count
4-36
5 Mailing System Setup
4. Rate Details 5. Maintenance
5 Mailing System Setup
1. Meter Stamp Options 2. Set Up 3. Zero Scale
5 Selecting Autostart 46 Setting up a Supervisor Password
Overview of Mailing System Set Up
1 Set the Display Language 2 Adjusting the Display Contrast
3 Adjusting the Feed Deck Sensor 4 Setting the Date and Time of Day
3 Adjusting the Feeder Deck Sensor
5 SelectingAutostart
4 Setting the Date and Time of Day
2. Select Set Up and then Basic Settings 3. Select AutoStart
Password Protecting an Operation
6 Setting Up a Supervisor Password
7 Setting Up a Lock Code
Creating a Supervisor Password
Attached Scale
8 Setting Up the Scale and Selecting Rates
Scale/Rates
Scale/Rates Set Up
2. Select Class if new Piece
Scale/Rates Autoscale Scale/Rates Carrier/Class Display
Scale/Rates Class if New Piece Scale/Rates Destination if New Piece
2. Select Carrier/Class Disp
Confirm Svc
Scale/Rates Autoclear Destination Value
Destination if New Class
BMC Intra ZIP
Creating a Smart Class with an Auto Inscription
Scale/Rates Smart Classes
DM800, DM900 Digital Mailing System Operating Guide
Setting Up a Smart Class with an Auto Inscription
6. Select View Detail 7. Select Modify Auto Ad/Inscription
Scales/Rates Auto Rate Large Envelope
Modifying a Smart Class with an Auto Inscription
Phone/Network Set Up
9 Setting Up Postage By Phone Meter Payment System
Phone/Network Set Up PBP Account #
Phone/Network Set Up Dialing Prefix Phone/Network Set Up PB Phone #
2. Select My Phone #
Phone/Network Set Up My Phone # Phone/Network Set Up Modem Type
Phone/Network Set Up Use LAN Firewall Settings
NOTE Once you select this option, the system will restart
Phone/Network Set Up Network Settings Phone/Network Set Up Remote
PC Refill
2nd Low Ink Warming
11 Configuring Low Ink Warning
Setting the High Value Warning for Key In Postage
Setting the Low Funds Warning Value
Standby Mode Least Power Usage
Timeouts Display Sleep Timeouts Sleep
Timeouts
2. Select Basic Settings and then Time
3. Select Normal Preset Timer
Timeouts Normal Preset Timer Timeouts Feeding Timeout Timeouts
Transaction Timeout
2. Select Basic Settings and then Timeouts
4. Press the screen key for Store Current Setting to Preset
13 DefiningPresets
Defining Normal Preset Values
4. Select Store Current Setting to Preset
Defining Custom Preset Values
Defining Custom Preset Values
2. Press the Custom Presets key
1. Press the Custom Presets key
Store Advance Date in a Custom Preset
Editing Custom Preset Values Viewing, Renaming, or Deleting Presets
Sample
Specifications
Adding Additional Custom Messages
2. Select Set Up, then select Text Entry Set Up
Postal Rules and Guidance
Creating a Custom Message for the First Time
Envelope Guidance
Editing a Custom Message
Deleting a Custom Message
2. Select Meter Stamp Option, then select Text Entries
2. Select Take Meter Out of Service
15 Taking the Meter Out of Service
16 Adding an Optional Printer
17 Configuring the Optional Barcode Scanner
Setting the Default Scan Type
Adding Barcode Prefixes
Combining Barcodes Setting Auto-Enter
5-32
Checking Your Postage By Phone Meter Payment System Account
6 Adding Postage
Postage By Phone Meter Payment System
6 Adding Postage
Postage By Phone Meter Payment System
Your Postage Meter
USPS Rekey Requirements
Connection Alternatives
Managing Your Postage Funds
Which connector do I use?
Connecting Your Mailing System to a Remote Analog Phone Line
4 CheckingYour Postage By Phone Meter Payment System Account Balance
postage meter, follow these steps
Adding
Postage
6 Postage Pass - Automated Postage Refill
$2000 - $8000
Recommended Funds Values Setting the Auto Refill Amount
Setting the Low Funds Value Enabling Disabling Automated
Postage Refill
Transferring Funds
7 Standard Accounting
0. None 1. Account Name subacct-sub-subacct 2. Account Name
Set Up Account
7 Standard Accounting
Select Account
6 Deleting Accounts 7 Turning Account Password Protection On or Off
Using the Account Setup Procedures
Overview of Accounting
14 Setting an Accounting Period 5 Turning Accounting On or Off
3. Select View Accounts
Before Using the Setup Procedures
1 ViewingAccounts
2 CreatingAccounts
Creating a New Subaccount or Subsubaccount Accounting Messages
3. Select Edit Account
4 Setting an Account Period
Editing
Accounts
Engineering Software Engineering Industrial Design
6 DeletingAccounts
EXAMPLE
8 ResettingClearing all Accounts
9 TurningReset Individual Accounts On or Off
Select Transfer Entire Amount, or
Transferring
Funds
Selecting an Accounting Type
Your Accounting System Features
Account Structure and Hierarchy
Software Software Design
User Friendly Testing
Engineering
Software Tes ting
Single Account Report
8 Reports
USPS Confirmation Services Report System Printer Required
System Set Up Report
8 Reports
Introduction Viewing a Report Printing a Report
Report Print Queue
Printed Report
Single Account Report
Screen Display
Internal Printer Version
Multi-Account Summary Report
External Printer Version
Last Five Refills Report
Printed Report Attached Printer
USPS Confirmation Services Report System Printer Required
Printed Report System Printer
Account List Report External Printer Required Funds Report
System Set Up Report
Error Report
Error Report
Job Report
Job Report
Data Capture Report Non-US Use Only Electronic Return Receipt Report
Description
Installed Pending Rates Report
Last Rates Downloaded Report
View Download Log Report
8-14
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Printer Maintenance
9 Maintaining and Updating
E-Z Seal Sealing Solution Maintenance
9 Maintaining and Updating
Items to Keep On Hand Cleaning the Exterior
Installing a New Tape Roll
Tape Maintenance
Filling the Moistener Bottle
E-Z Seal Sealing Solution Maintenance
Cleaning the Moistener Brush
Replacing the Moistener Brush
Printer Maintenance
Poor Quality Test Pattern
Cleaning the Printhead Nozzles Printing a Test Pattern
2. Select Maintenance
Good Quality Test Pattern
Replacing the Ink Cartridge
3. Remove the old ink car- tridge by lifting it straight up
2. Select Maintenance 3. Select Replace Printhead
Changing the Printhead
This exposes the print
2. Select Maintenance 3. Select Replace Wiper Blade Assembly
Changing the Wiper Blade Assembly
Performing Updates or Adding Features
10 Troubleshooting
10 Troubleshooting
Hopper Sensitivity Adjustments
How to Troubleshoot your Mailing System Width Sensor Warnings
Ink Waste Tray is near full. Ink leakage may occur
Ink Waste Tray Full Warning
Please contact service OK
INK WASTE TRAY FULL WARNING
Solution
Envelope Sealing Problems
CONTACT SERVICE IMMEDIATELY Failure to replace full ink
waste tray will result in ink leakage causing system damage OK
Description
ing mail into the feeder
Envelope Feeding Problems
Readjust backstop and restack mail
Backstop is too close and is forc
To clear a jam in the transport area
To clear a jam in the feeder area
track. Refer to the Pitney Bowes Contact Infor
Tape Feeding Problems
Pressure sensitive tape only
Maintaining and Updating
the Tape Maintenance section in Chapter
Chapter 10, Maintaining and Updating for more
Contact Information List in the guide for more
10-11
the Display Contrast section in Chapter
IntelliLink Control Center Problems
Select Phone Setup
Refer to the Pitney Bowes Contact Information
Select Advertisements or Inscriptions
Weigh-On-The-Way Problems
Chapter 5, Mailing System Setup for more
Select Meter Stamp Options
ing ZIP Codes and Zones section in Chapter
Printing Problems
Refer to the Selecting the Postage Mode sec
Chapter
Payment System Account in Chapter 6 of this
Postage Refill Problems
number, refer to Phone/Network Set Up PB
tion Checking Your Postage By Phone Meter
Getting Help
10-18
11 Supplies and Options
Consumables You Can Order
Printhead Kit and Wiper Blade Replacement
Ordering Supplies Ordering a Pitney Bowes Supply Catalog
11 Supplies and Options
Advertisements and Inscriptions
USPS Confirmation Services Labels
Accessories You Can Order
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12-2
12 Specifications
Equipment Specifications
Accounting Features
Capacities and Features
Equipment Specifications
Dimensions
Power and Compliance
Optimum Performance Throughput
Maximum
Accounting Features
Mailing Materials
Minimum
88.1
Maximum
Minimum
3.5 in
12-6
Glossary
A Glossary
A Glossary
Communications Port
A Glossary
The PSD contains the funds and performs all of the calculations necessary
Sleep Timer
Index
Meter, see Postage meter
10-8
Index
Index
Page
2009 Pitney Bowes Inc All Rights Reserved
For Service or Supplies PB Form SV60861 Rev. F 4/09
SV60861REVF
1 Elmcroft Road