DM Series Digital Mailing System
DM800, DM900
Operator Guide
US English Version
Page
SV60861 Rev. F 2009 Pitney Bowes Inc
FCC Compliance
Alerting Messages
FCC Compliance of Modem
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Table of Contents
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Pitney Bowes Contact Information List
Our Help Desk
Postage By Phone System Pitney Bowes Supplies
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1 Read This First
1 Read This First
What’s in this Guide Other Information
What You Need to Know
Safety Requirements
USPS Requirements
DM800, DM900 Digital Mailing System Operating Guide
1 Read This First
Never connect telephone wiring during a lightning storm
DM800, DM900 Digital Mailing System Operating Guide
U7P0 Power Stacker
Your DM Series Digital Mailing System
Important Information About Powering Off
If your stacker has an AC adapter to power the stacker
ON OFF
Features and Benefits
2 Meet the DM800, DM900 Digital Mailing System
Introducing the DM Series Mailing System
Parts of the Mailing System
2 Meet the DM800, DM900 Digital Mailing System
Introducing the DM Series Mailing System Features and Benefits
Postage Security Device
Easy-to-Use IntelliLink Control Center
Ability to Use Other Pitney Bowes Equipment
Variety of Communications Options
U7P0 Power Stacker
DM800, DM900 Digital Mailing System Operating Guide
Shape Based Rating Optional Permits
Accounting and Reporting Advertisements and Inscriptions
weight and dimensions thickness, length, width of the mail
updated to support this rating structure
DM800, DM900 Digital Mailing System Operating Guide
Parts of the Mailing System
Mailing System Exterior
The Digital Mailing System Exterior
2 Meet the DM800, DM900 Digital Mailing System
USB Network Adapter and LAN Cable Serial Port
USB Ports USB Network Adapter can be plugged in here USB Port for
DM800, DM900 Digital Mailing System Operating Guide
Mailing System Interior
Function Keys
The IntelliLink Control Center
2 Meet the DM800, DM900 Digital Mailing System
Start Key - Begins processing mail with the options you have selected
DM800, DM900 Digital Mailing System Operating Guide
The Main Screen
2 Meet the DM800, DM900 Digital Mailing System
Analog Phone Line Connector on base
Connectors on the Back of the IntelliLink Control Center
DM800, DM900 Digital Mailing System Operating Guide
Use this to connect directly to an analog phone line
SV60861 Rev. F
2 Meet the DM800, DM900 Digital Mailing System
Mail in a Minute
3 Mail in a Minute
Preparing Your Mail
Running the Mail
3 Mail in a Minute
Mail in a Minute Preparing Your Mail
2. Select Key In Postage
Running the Mail
DM800, DM900 Digital Mailing System Operating Guide
3 Mail in a Minute
Printing Postage Tapes
2. Select Key In Postage
Wet Tape
Determining the Correct Postage Mode
4 Running Mail
Navigating Hints
Applying Postage and Running Mail
4 Running Mail
Navigating Hints
Select Mode
DM800, DM900 Digital Mailing System Operating Guide
Applying Postage and Running Mail
Follow the other procedures listed here as needed
Feeding Mail or Printing Tape?
1 Determining the Correct Postage Mode
Chart A - Printing on Mail
4 Running Mail
Chart C - Mail Modes with NO Postage
Chart B - Postage Tape Mode
Chart D - Permit Mail
Then use this mode
4 Running Mail
About Running Mail
2 Preparing Your Mail
DM800, DM900 Digital Mailing System Operating Guide
Mail
Tips on Feeding
Any mail with the flap on the opposite side For mail where the indi
4 Running Mail
DM800, DM900 Digital Mailing System Operating Guide
About Printing Postage Tapes
Mode Selection Reduced Speed
3 Selecting the Postage Mode and Running the Mail
Select Mode
4 Running Mail
DM800, DM900 Digital Mailing System Operating Guide
Mode Selection Key in Postage Mode Selection WOW - Weigh On-The-Way
2. Select Key In Postage
2. Select WOW - Weigh on the Way
4 Running Mail
Mode Selection Weigh First Piece Mode Selection Differential Weighing
2. Select Weigh First Piece
To use differential weighing
DM800, DM900 Digital Mailing System Operating Guide
Mode Selection Manual Weight Entry
2. Select Manual Weight Entry
Before using this weighing option
Mode Selection Attached Scale Mode Selection Attached Scale AutoTape
4 Running Mail
3. Select Attached Scale - AutoTape
DM800, DM900 Digital Mailing System Operating Guide
Mode Selection Print Permit Mode Selection Seal Menu
To select a Print Permit
2. Select Seal Only - No Printing
2. Select Time and Date Stamping
Mode Selection Time and Date Stamping
4 Running Mail
Selecting an Account
4 Selecting or Deselecting an Account
DM800, DM900 Digital Mailing System Operating Guide
Selecting an Account Manually
Selecting an Account by Speed Code
Deselecting an Account
4 Running Mail
DM800, DM900 Digital Mailing System Operating Guide
5 Selecting the Class, Carrier, Special Services or Options
Selecting ZIP Codes and Zones
4 Running Mail
Selecting a Country Selecting a Smart Class
Meter Stamp Options Date
6 Selecting the Meter Stamp Options
Meter Stamp Options Advertisement
DM800, DM900 Digital Mailing System Operating Guide
Meter Stamp Options Multiple Tapes Meter Stamp Options Custom
Meter Stamp Options Inscription Meter Stamp Options Print Position
Messaging
4 Running Mail
Postage Calculation for Confirmation Services
Overview
Discounts for Confirmation Services
DM800, DM900 Digital Mailing System Operating Guide
4 Running Mail
Using Confirmation Services Before Printing Postage
Adding Services or Making Changes
DM800, DM900 Digital Mailing System Operating Guide
Adding Confirmation Services After Printing Postage
Using Electronic Return Receipt ERR
Editing, Deleting or Sending Confirmation Services Records
Installation/Setup
a. Press Existing Features b. Press Confirmation Services
b. Select Set Up, then Basic Settings
Confirmation Services
Setup Options
2. Select Confirmation Services
b. Select E-Ret Receipt
4 Running Mail
Processing Electronic Return Receipt
b. Select E-Ret Receipt
DM800, DM900 Digital Mailing System Operating Guide
Processing Electronic Return Receipt with a Customer Reference Number
4 Running Mail
DM800, DM900 Digital Mailing System Operating Guide
Customer Reference Number ERR
Processing Electronic Return Receipt with a Customer Reference Number
b. Select E-Ret Receipt
4 Running Mail
DM800, DM900 Digital Mailing System Operating Guide
Off-Line Electronic Return Receipt ERR
2. Select 1stCl Letter
4. Select Certified 5. Select Offline eRR
4 Running Mail
Adding More Postage
DM800, DM900 Digital Mailing System Operating Guide
9 ClearingBatch the Count
Changing the Date
SV60861 Rev. F
4 Running Mail
4-36
5 Mailing System Setup
Select Mode
5 Mailing System Setup
1. Meter Stamp Options 2. Set Up 3. Zero Scale
4. Rate Details 5. Maintenance
1 Set the Display Language 2 Adjusting the Display Contrast
Overview of Mailing System Set Up
3 Adjusting the Feed Deck Sensor 4 Setting the Date and Time of Day
5 Selecting Autostart 46 Setting up a Supervisor Password
5 Mailing System Setup
3 Adjusting the Feeder Deck Sensor
2. Select Set Up and then Basic Settings 3. Select AutoStart
4 Setting the Date and Time of Day
DM800, DM900 Digital Mailing System Operating Guide
5 SelectingAutostart
7 Setting Up a Lock Code
6 Setting Up a Supervisor Password
Creating a Supervisor Password
Password Protecting an Operation
Scale/Rates
8 Setting Up the Scale and Selecting Rates
Scale/Rates Set Up
DM800, DM900 Digital Mailing System Operating Guide
Scale/Rates Class if New Piece Scale/Rates Destination if New Piece
Scale/Rates Autoscale Scale/Rates Carrier/Class Display
5 Mailing System Setup
2. Select Carrier/Class Disp
Scale/Rates
Scale/Rates Autoclear Destination Value
Scale/Rates
Scale/Rates
Creating a Smart Class with an Auto Inscription
Scale/Rates Smart Classes
5 Mailing System Setup
DM800, DM900 Digital Mailing System Operating Guide
Setting Up a Smart Class with an Auto Inscription
5 Mailing System Setup
DM800, DM900 Digital Mailing System Operating Guide
Scales/Rates Auto Rate Large Envelope
Modifying a Smart Class with an Auto Inscription
6. Select View Detail 7. Select Modify Auto Ad/Inscription
Phone/Network Set Up PBP Account #
9 Setting Up Postage By Phone Meter Payment System
Phone/Network Set Up Dialing Prefix Phone/Network Set Up PB Phone #
5 Mailing System Setup
Phone/Network Set Up Use LAN Firewall Settings
Phone/Network Set Up My Phone # Phone/Network Set Up Modem Type
DM800, DM900 Digital Mailing System Operating Guide
2. Select My Phone #
PC Refill
Phone/Network Set Up Network Settings Phone/Network Set Up Remote
5 Mailing System Setup
NOTE Once you select this option, the system will restart
Setting the High Value Warning for Key In Postage
11 Configuring Low Ink Warning
Setting the Low Funds Warning Value
2nd Low Ink Warming
5 Mailing System Setup
Timeouts Display Sleep Timeouts Sleep
Timeouts
2. Select Basic Settings and then Time
Transaction Timeout
Timeouts Normal Preset Timer Timeouts Feeding Timeout Timeouts
2. Select Basic Settings and then Timeouts
3. Select Normal Preset Timer
Defining Normal Preset Values
13 DefiningPresets
5 Mailing System Setup
4. Press the screen key for Store Current Setting to Preset
Defining Custom Preset Values
Defining Custom Preset Values
2. Press the Custom Presets key
4. Select Store Current Setting to Preset
1. Press the Custom Presets key
Store Advance Date in a Custom Preset
5 Mailing System Setup
2. Press the Custom Presets key
Editing Custom Preset Values Viewing, Renaming, or Deleting Presets
4. Press the screen key for Store Current Setting to Preset
1. Press the Custom Presets key
Sample
5 Mailing System Setup
Specifications
DM800, DM900 Digital Mailing System Operating Guide
2. Select Set Up, then select Text Entry Set Up
Postal Rules and Guidance
Creating a Custom Message for the First Time
Editing a Custom Message
5 Mailing System Setup
2. Select Meter Stamp Options, then select Text Entries
Deleting a Custom Message
16 Adding an Optional Printer
15 Taking the Meter Out of Service
2. Select Take Meter Out of Service
DM800, DM900 Digital Mailing System Operating Guide
5 Mailing System Setup
17 Configuring the Optional Barcode Scanner
DM800, DM900 Digital Mailing System Operating Guide
Setting the Default Scan Type
5 Mailing System Setup
Adding Barcode Prefixes
DM800, DM900 Digital Mailing System Operating Guide
Combining Barcodes Setting Auto-Enter
SV60861 Rev. F
5 Mailing System Setup
5-32
Checking Your Postage By Phone Meter Payment System Account
6 Adding Postage
Postage By Phone Meter Payment System
6 Adding Postage
Postage By Phone Meter Payment System
Your Postage Meter
DM800, DM900 Digital Mailing System Operating Guide
Connection Alternatives
USPS Rekey Requirements
6 Adding Postage
Managing Your Postage Funds
DM800, DM900 Digital Mailing System Operating Guide
Connecting Your Mailing System to a Remote Analog Phone Line
Which connector do I use?
4 CheckingYour Postage By Phone Meter Payment System Account Balance
6 Adding Postage
Postage
Adding
6 Postage Pass - Automated Postage Refill
DM800, DM900 Digital Mailing System Operating Guide
Setting the Low Funds Value Enabling Disabling Automated
Recommended Funds Values Setting the Auto Refill Amount
Postage Refill
2. Select Basic Settings
Transferring Funds
7 Standard Accounting
Navigating Hints
Set Up Account
7 Standard Accounting
Select Account
Overview of Accounting
Using the Account Setup Procedures
14 Setting an Accounting Period 5 Turning Accounting On or Off
6 Deleting Accounts 7 Turning Account Password Protection On or Off
1 ViewingAccounts
Before Using the Setup Procedures
7 Standard Accounting
2 CreatingAccounts
3. Select Create Account/Sub
Creating a New Subaccount or Subsubaccount Accounting Messages
DM800, DM900 Digital Mailing System Operating Guide
Editing
4 Setting an Account Period
Accounts
7 Standard Accounting
6 DeletingAccounts
DM800, DM900 Digital Mailing System Operating Guide
EXAMPLE
Engineering Software Engineering Industrial Design
7 Standard Accounting
9 TurningReset Individual Accounts On or Off
8 ResettingClearing all Accounts
Funds
Transferring
DM800, DM900 Digital Mailing System Operating Guide
Select Transfer Entire Amount, or
7 Standard Accounting
Your Accounting System Features
Selecting an Accounting Type
DM800, DM900 Digital Mailing System Operating Guide
Account Structure and Hierarchy
7 Standard Accounting
User Friendly Testing
Engineering
Software Tes ting
USPS Confirmation Services Report System Printer Required
8 Reports
System Set Up Report
Single Account Report
8 Reports
Introduction Viewing a Report Printing a Report
Report Print Queue
DM800, DM900 Digital Mailing System Operating Guide
Single Account Report
Screen Display
Printed Report
Internal Printer Version
Multi-Account Summary Report
8 Reports
Screen Display
DM800, DM900 Digital Mailing System Operating Guide
External Printer Version
Screen Display
Printed Report
8 Reports
Last Five Refills Report
Screen Display
Printed Report
DM800, DM900 Digital Mailing System Operating Guide
USPS Confirmation Services Report System Printer Required
Screen Display
Printed Report System Printer
8 Reports
Account List Report External Printer Required Funds Report
Screen Display
Printed Report
DM800, DM900 Digital Mailing System Operating Guide
System Set Up Report
Error Report
Error Report
8 Reports
Screen Display
DM800, DM900 Digital Mailing System Operating Guide
Job Report
Screen Display
Printed Report
8 Reports
Data Capture Report Non-US Use Only Electronic Return Receipt Report
Last Rates Downloaded Report
Installed Pending Rates Report
View Download Log Report
DM800, DM900 Digital Mailing System Operating Guide
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8 Reports
8-14
SV60861 Rev. F
Printer Maintenance
9 Maintaining and Updating
E-Z Seal Sealing Solution Maintenance
9 Maintaining and Updating
Items to Keep On Hand Cleaning the Exterior
DM800, DM900 Digital Mailing System Operating Guide
Tape Maintenance
Installing a New Tape Roll
Cleaning the Moistener Brush
E-Z Seal Sealing Solution Maintenance
Filling the Moistener Bottle
9 Maintaining and Updating
DM800, DM900 Digital Mailing System Operating Guide
Printer Maintenance
Replacing the Moistener Brush
2. Select Maintenance
Cleaning the Printhead Nozzles Printing a Test Pattern
2. Select Maintenance
9 Maintaining and Updating
DM800, DM900 Digital Mailing System Operating Guide
Replacing the Ink Cartridge
3. Remove the old ink car- tridge by lifting it straight up
9 Maintaining and Updating
DM800, DM900 Digital Mailing System Operating Guide
Changing the Printhead
2. Select Maintenance 3. Select Replace Printhead
This exposes the print
9 Maintaining and Updating
DM800, DM900 Digital Mailing System Operating Guide
Changing the Wiper Blade Assembly
2. Select Maintenance 3. Select Replace Wiper Blade Assembly
9 Maintaining and Updating
Performing Updates or Adding Features
10 Troubleshooting
10 Troubleshooting
Hopper Sensitivity Adjustments
How to Troubleshoot your Mailing System Width Sensor Warnings
Please contact service OK
Ink Waste Tray Full Warning
DM800, DM900 Digital Mailing System Operating Guide
INK WASTE TRAY FULL WARNING
10 Troubleshooting
Envelope Sealing Problems
CONTACT SERVICE IMMEDIATELY Failure to replace full ink
waste tray will result in ink leakage causing system damage OK
Solution
Envelope Sealing Problems
DM800, DM900 Digital Mailing System Operating Guide
Description
10 Troubleshooting
Envelope Feeding Problems
Solution
Readjust backstop and restack mail
Solution
Envelope Feeding Problems
DM800, DM900 Digital Mailing System Operating Guide
Description
10 Troubleshooting
Tape Feeding Problems
Solution
Description
Solution
Tape Feeding Problems
the Tape Maintenance section in Chapter
DM800, DM900 Digital Mailing System Operating Guide
10 Troubleshooting
Tape Feeding Problems
Solution
Description
Solution
Tape Feeding Problems
To adjust brush, move
DM800, DM900 Digital Mailing System Operating Guide
10 Troubleshooting
IntelliLink Control Center Problems
Solution
Select Phone Setup
IntelliLink Control Center Problems
Weigh-On-The-Way Problems
Solution
Chapter 5, Mailing System Setup for more
10 Troubleshooting
Printing Problems
Solution
Refer to the Selecting the Postage Mode sec
Solution
Printing Problems
DM800, DM900 Digital Mailing System Operating Guide
Description
10 Troubleshooting
Postage Refill Problems
Solution
number, refer to Phone/Network Set Up PB
DM800, DM900 Digital Mailing System Operating Guide
Getting Help
SV60861 Rev. F
10 Troubleshooting
10-18
11 Supplies and Options
Ordering Supplies Ordering a Pitney Bowes Supply Catalog
Printhead Kit and Wiper Blade Replacement
11 Supplies and Options
Consumables You Can Order
Accessories You Can Order
USPS Confirmation Services Labels
Advertisements and Inscriptions
DM800, DM900 Digital Mailing System Operating Guide
SV60861 Rev. F
11 Supplies and Options
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Equipment Specifications
12 Specifications
Accounting Features
12-2
Dimensions
Equipment Specifications
Power and Compliance
Capacities and Features
Optimum Performance Throughput
DM800, DM900 Digital Mailing System Operating Guide
Mailing Materials
Accounting Features
12 Specifications
Minimum
Minimum
Maximum
DM800, DM900 Digital Mailing System Operating Guide
3.5 in
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12 Specifications
12-6
SV60861 Rev. F
SV60861 Rev. F
A Glossary
Glossary
A Glossary
Communications Port
DM800, DM900 Digital Mailing System Operating Guide
A Glossary
The PSD contains the funds and performs all of the calculations necessary
DM800, DM900 Digital Mailing System Operating Guide
A Glossary
Sleep Timer
Index
Meter, see Postage meter
Index
10-8
Index
Index
Page
SV60861REVF
For Service or Supplies PB Form SV60861 Rev. F 4/09
1 Elmcroft Road
2009 Pitney Bowes Inc All Rights Reserved