Operator Guide
DM800, DM900
DM Series Digital Mailing System
US English Version
Page
SV60861 Rev. F 2009 Pitney Bowes Inc
Alerting Messages
FCC Compliance
FCC Compliance of Modem
Page
Table of Contents
Page
Our Help Desk
Pitney Bowes Contact Information List
PB Web Sites
Postage By Phone System Pitney Bowes Supplies
Page
1 Read This First
What’s in this Guide Other Information
1 Read This First
USPS Requirements
Safety Requirements
What You Need to Know
DM800, DM900 Digital Mailing System Operating Guide
Never connect telephone wiring during a lightning storm
1 Read This First
U7P0 Power Stacker
DM800, DM900 Digital Mailing System Operating Guide
If your stacker has an AC adapter to power the stacker
Important Information About Powering Off
Your DM Series Digital Mailing System
ON OFF
Introducing the DM Series Mailing System
2 Meet the DM800, DM900 Digital Mailing System
Features and Benefits
Parts of the Mailing System
Postage Security Device
Introducing the DM Series Mailing System Features and Benefits
2 Meet the DM800, DM900 Digital Mailing System
Easy-to-Use IntelliLink Control Center
U7P0 Power Stacker
Variety of Communications Options
Ability to Use Other Pitney Bowes Equipment
DM800, DM900 Digital Mailing System Operating Guide
weight and dimensions thickness, length, width of the mail
Accounting and Reporting Advertisements and Inscriptions
Shape Based Rating Optional Permits
updated to support this rating structure
Parts of the Mailing System
Mailing System Exterior
DM800, DM900 Digital Mailing System Operating Guide
USB Network Adapter and LAN Cable Serial Port
2 Meet the DM800, DM900 Digital Mailing System
The Digital Mailing System Exterior
USB Ports USB Network Adapter can be plugged in here USB Port for
Mailing System Interior
DM800, DM900 Digital Mailing System Operating Guide
The IntelliLink Control Center
2 Meet the DM800, DM900 Digital Mailing System
Function Keys
DM800, DM900 Digital Mailing System Operating Guide
Start Key - Begins processing mail with the options you have selected
2 Meet the DM800, DM900 Digital Mailing System
The Main Screen
DM800, DM900 Digital Mailing System Operating Guide
Connectors on the Back of the IntelliLink Control Center
Analog Phone Line Connector on base
Use this to connect directly to an analog phone line
2 Meet the DM800, DM900 Digital Mailing System
SV60861 Rev. F
Preparing Your Mail
3 Mail in a Minute
Mail in a Minute
Running the Mail
Mail in a Minute Preparing Your Mail
3 Mail in a Minute
Running the Mail
DM800, DM900 Digital Mailing System Operating Guide
2. Select Key In Postage
2. Select Key In Postage
Printing Postage Tapes
3 Mail in a Minute
Wet Tape
Navigating Hints
4 Running Mail
Determining the Correct Postage Mode
Applying Postage and Running Mail
Navigating Hints
Select Mode
4 Running Mail
Applying Postage and Running Mail
Follow the other procedures listed here as needed
DM800, DM900 Digital Mailing System Operating Guide
Chart A - Printing on Mail
1 Determining the Correct Postage Mode
Feeding Mail or Printing Tape?
4 Running Mail
Chart D - Permit Mail
Chart B - Postage Tape Mode
Chart C - Mail Modes with NO Postage
Then use this mode
About Running Mail
2 Preparing Your Mail
4 Running Mail
DM800, DM900 Digital Mailing System Operating Guide
Any mail with the flap on the opposite side For mail where the indi
Tips on Feeding
Mail
4 Running Mail
About Printing Postage Tapes
DM800, DM900 Digital Mailing System Operating Guide
Select Mode
3 Selecting the Postage Mode and Running the Mail
Mode Selection Reduced Speed
4 Running Mail
2. Select Key In Postage
Mode Selection Key in Postage Mode Selection WOW - Weigh On-The-Way
DM800, DM900 Digital Mailing System Operating Guide
2. Select WOW - Weigh on the Way
2. Select Weigh First Piece
Mode Selection Weigh First Piece Mode Selection Differential Weighing
4 Running Mail
To use differential weighing
Mode Selection Manual Weight Entry
2. Select Manual Weight Entry
DM800, DM900 Digital Mailing System Operating Guide
4 Running Mail
Mode Selection Attached Scale Mode Selection Attached Scale AutoTape
Before using this weighing option
3. Select Attached Scale - AutoTape
To select a Print Permit
Mode Selection Print Permit Mode Selection Seal Menu
DM800, DM900 Digital Mailing System Operating Guide
2. Select Seal Only - No Printing
Mode Selection Time and Date Stamping
4 Running Mail
2. Select Time and Date Stamping
DM800, DM900 Digital Mailing System Operating Guide
4 Selecting or Deselecting an Account
Selecting an Account
Selecting an Account Manually
Deselecting an Account
4 Running Mail
Selecting an Account by Speed Code
5 Selecting the Class, Carrier, Special Services or Options
Selecting ZIP Codes and Zones
DM800, DM900 Digital Mailing System Operating Guide
Selecting a Country Selecting a Smart Class
4 Running Mail
Meter Stamp Options Advertisement
6 Selecting the Meter Stamp Options
Meter Stamp Options Date
DM800, DM900 Digital Mailing System Operating Guide
Messaging
Meter Stamp Options Inscription Meter Stamp Options Print Position
Meter Stamp Options Multiple Tapes Meter Stamp Options Custom
4 Running Mail
Discounts for Confirmation Services
Overview
Postage Calculation for Confirmation Services
DM800, DM900 Digital Mailing System Operating Guide
Using Confirmation Services Before Printing Postage
Adding Services or Making Changes
4 Running Mail
Adding Confirmation Services After Printing Postage
DM800, DM900 Digital Mailing System Operating Guide
Installation/Setup
Editing, Deleting or Sending Confirmation Services Records
Using Electronic Return Receipt ERR
a. Press Existing Features b. Press Confirmation Services
Setup Options
Confirmation Services
b. Select Set Up, then Basic Settings
2. Select Confirmation Services
4 Running Mail
Processing Electronic Return Receipt
b. Select E-Ret Receipt
DM800, DM900 Digital Mailing System Operating Guide
Processing Electronic Return Receipt with a Customer Reference Number
b. Select E-Ret Receipt
4 Running Mail
Processing Electronic Return Receipt with a Customer Reference Number
Customer Reference Number ERR
DM800, DM900 Digital Mailing System Operating Guide
b. Select E-Ret Receipt
4 Running Mail
2. Select 1stCl Letter
Off-Line Electronic Return Receipt ERR
DM800, DM900 Digital Mailing System Operating Guide
4. Select Certified 5. Select Offline eRR
Adding More Postage
4 Running Mail
9 ClearingBatch the Count
Changing the Date
DM800, DM900 Digital Mailing System Operating Guide
4 Running Mail
4-36
SV60861 Rev. F
5 Mailing System Setup
1. Meter Stamp Options 2. Set Up 3. Zero Scale
5 Mailing System Setup
Select Mode
4. Rate Details 5. Maintenance
3 Adjusting the Feed Deck Sensor 4 Setting the Date and Time of Day
Overview of Mailing System Set Up
1 Set the Display Language 2 Adjusting the Display Contrast
5 Selecting Autostart 46 Setting up a Supervisor Password
3 Adjusting the Feeder Deck Sensor
5 Mailing System Setup
DM800, DM900 Digital Mailing System Operating Guide
4 Setting the Date and Time of Day
2. Select Set Up and then Basic Settings 3. Select AutoStart
5 SelectingAutostart
Creating a Supervisor Password
6 Setting Up a Supervisor Password
7 Setting Up a Lock Code
Password Protecting an Operation
Scale/Rates Set Up
8 Setting Up the Scale and Selecting Rates
Scale/Rates
DM800, DM900 Digital Mailing System Operating Guide
5 Mailing System Setup
Scale/Rates Autoscale Scale/Rates Carrier/Class Display
Scale/Rates Class if New Piece Scale/Rates Destination if New Piece
2. Select Carrier/Class Disp
Scale/Rates
Scale/Rates Autoclear Destination Value
Scale/Rates
Scale/Rates
Scale/Rates Smart Classes
5 Mailing System Setup
Creating a Smart Class with an Auto Inscription
DM800, DM900 Digital Mailing System Operating Guide
5 Mailing System Setup
Setting Up a Smart Class with an Auto Inscription
Modifying a Smart Class with an Auto Inscription
Scales/Rates Auto Rate Large Envelope
DM800, DM900 Digital Mailing System Operating Guide
6. Select View Detail 7. Select Modify Auto Ad/Inscription
Phone/Network Set Up Dialing Prefix Phone/Network Set Up PB Phone #
9 Setting Up Postage By Phone Meter Payment System
Phone/Network Set Up PBP Account #
5 Mailing System Setup
DM800, DM900 Digital Mailing System Operating Guide
Phone/Network Set Up My Phone # Phone/Network Set Up Modem Type
Phone/Network Set Up Use LAN Firewall Settings
2. Select My Phone #
5 Mailing System Setup
Phone/Network Set Up Network Settings Phone/Network Set Up Remote
PC Refill
NOTE Once you select this option, the system will restart
Setting the Low Funds Warning Value
11 Configuring Low Ink Warning
Setting the High Value Warning for Key In Postage
2nd Low Ink Warming
Timeouts
Timeouts Display Sleep Timeouts Sleep
5 Mailing System Setup
2. Select Basic Settings and then Time
2. Select Basic Settings and then Timeouts
Timeouts Normal Preset Timer Timeouts Feeding Timeout Timeouts
Transaction Timeout
3. Select Normal Preset Timer
5 Mailing System Setup
13 DefiningPresets
Defining Normal Preset Values
4. Press the screen key for Store Current Setting to Preset
2. Press the Custom Presets key
Defining Custom Preset Values
Defining Custom Preset Values
4. Select Store Current Setting to Preset
Store Advance Date in a Custom Preset
5 Mailing System Setup
1. Press the Custom Presets key
4. Press the screen key for Store Current Setting to Preset
Editing Custom Preset Values Viewing, Renaming, or Deleting Presets
2. Press the Custom Presets key
1. Press the Custom Presets key
5 Mailing System Setup
Specifications
Sample
Postal Rules and Guidance
2. Select Set Up, then select Text Entry Set Up
DM800, DM900 Digital Mailing System Operating Guide
Creating a Custom Message for the First Time
2. Select Meter Stamp Options, then select Text Entries
5 Mailing System Setup
Editing a Custom Message
Deleting a Custom Message
2. Select Take Meter Out of Service
15 Taking the Meter Out of Service
16 Adding an Optional Printer
DM800, DM900 Digital Mailing System Operating Guide
17 Configuring the Optional Barcode Scanner
5 Mailing System Setup
Setting the Default Scan Type
DM800, DM900 Digital Mailing System Operating Guide
Adding Barcode Prefixes
5 Mailing System Setup
Combining Barcodes Setting Auto-Enter
DM800, DM900 Digital Mailing System Operating Guide
5 Mailing System Setup
5-32
SV60861 Rev. F
6 Adding Postage
Postage By Phone Meter Payment System
Checking Your Postage By Phone Meter Payment System Account
Postage By Phone Meter Payment System
Your Postage Meter
6 Adding Postage
Connection Alternatives
USPS Rekey Requirements
DM800, DM900 Digital Mailing System Operating Guide
Managing Your Postage Funds
6 Adding Postage
Connecting Your Mailing System to a Remote Analog Phone Line
Which connector do I use?
DM800, DM900 Digital Mailing System Operating Guide
6 Adding Postage
4 CheckingYour Postage By Phone Meter Payment System Account Balance
6 Postage Pass - Automated Postage Refill
Adding
Postage
DM800, DM900 Digital Mailing System Operating Guide
Postage Refill
Recommended Funds Values Setting the Auto Refill Amount
Setting the Low Funds Value Enabling Disabling Automated
2. Select Basic Settings
7 Standard Accounting
Transferring Funds
7 Standard Accounting
Set Up Account
Navigating Hints
Select Account
14 Setting an Accounting Period 5 Turning Accounting On or Off
Using the Account Setup Procedures
Overview of Accounting
6 Deleting Accounts 7 Turning Account Password Protection On or Off
7 Standard Accounting
Before Using the Setup Procedures
1 ViewingAccounts
2 CreatingAccounts
Creating a New Subaccount or Subsubaccount Accounting Messages
DM800, DM900 Digital Mailing System Operating Guide
3. Select Create Account/Sub
Accounts
4 Setting an Account Period
Editing
7 Standard Accounting
EXAMPLE
DM800, DM900 Digital Mailing System Operating Guide
6 DeletingAccounts
Engineering Software Engineering Industrial Design
9 TurningReset Individual Accounts On or Off
8 ResettingClearing all Accounts
7 Standard Accounting
DM800, DM900 Digital Mailing System Operating Guide
Transferring
Funds
Select Transfer Entire Amount, or
Your Accounting System Features
Selecting an Accounting Type
7 Standard Accounting
Account Structure and Hierarchy
DM800, DM900 Digital Mailing System Operating Guide
Engineering
User Friendly Testing
7 Standard Accounting
Software Tes ting
System Set Up Report
8 Reports
USPS Confirmation Services Report System Printer Required
Single Account Report
Introduction Viewing a Report Printing a Report
Report Print Queue
8 Reports
Screen Display
Single Account Report
DM800, DM900 Digital Mailing System Operating Guide
Printed Report
8 Reports
Multi-Account Summary Report
Internal Printer Version
Screen Display
Screen Display
External Printer Version
DM800, DM900 Digital Mailing System Operating Guide
Printed Report
Screen Display
Last Five Refills Report
8 Reports
Printed Report
Screen Display
USPS Confirmation Services Report System Printer Required
DM800, DM900 Digital Mailing System Operating Guide
Printed Report System Printer
Screen Display
Account List Report External Printer Required Funds Report
8 Reports
Printed Report
System Set Up Report
DM800, DM900 Digital Mailing System Operating Guide
8 Reports
Error Report
Error Report
Screen Display
Screen Display
Job Report
DM800, DM900 Digital Mailing System Operating Guide
Printed Report
Data Capture Report Non-US Use Only Electronic Return Receipt Report
8 Reports
View Download Log Report
Installed Pending Rates Report
Last Rates Downloaded Report
DM800, DM900 Digital Mailing System Operating Guide
8-14
8 Reports
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SV60861 Rev. F
9 Maintaining and Updating
E-Z Seal Sealing Solution Maintenance
Printer Maintenance
Items to Keep On Hand Cleaning the Exterior
9 Maintaining and Updating
Tape Maintenance
Installing a New Tape Roll
DM800, DM900 Digital Mailing System Operating Guide
Filling the Moistener Bottle
E-Z Seal Sealing Solution Maintenance
Cleaning the Moistener Brush
9 Maintaining and Updating
Printer Maintenance
Replacing the Moistener Brush
DM800, DM900 Digital Mailing System Operating Guide
2. Select Maintenance
Cleaning the Printhead Nozzles Printing a Test Pattern
2. Select Maintenance
9 Maintaining and Updating
Replacing the Ink Cartridge
DM800, DM900 Digital Mailing System Operating Guide
9 Maintaining and Updating
3. Remove the old ink car- tridge by lifting it straight up
Changing the Printhead
2. Select Maintenance 3. Select Replace Printhead
DM800, DM900 Digital Mailing System Operating Guide
9 Maintaining and Updating
This exposes the print
Changing the Wiper Blade Assembly
2. Select Maintenance 3. Select Replace Wiper Blade Assembly
DM800, DM900 Digital Mailing System Operating Guide
Performing Updates or Adding Features
9 Maintaining and Updating
10 Troubleshooting
Hopper Sensitivity Adjustments
How to Troubleshoot your Mailing System Width Sensor Warnings
10 Troubleshooting
DM800, DM900 Digital Mailing System Operating Guide
Ink Waste Tray Full Warning
Please contact service OK
INK WASTE TRAY FULL WARNING
CONTACT SERVICE IMMEDIATELY Failure to replace full ink
Envelope Sealing Problems
10 Troubleshooting
waste tray will result in ink leakage causing system damage OK
DM800, DM900 Digital Mailing System Operating Guide
Envelope Sealing Problems
Solution
Description
Solution
Envelope Feeding Problems
10 Troubleshooting
Readjust backstop and restack mail
DM800, DM900 Digital Mailing System Operating Guide
Envelope Feeding Problems
Solution
Description
Solution
Tape Feeding Problems
10 Troubleshooting
Description
the Tape Maintenance section in Chapter
Tape Feeding Problems
Solution
DM800, DM900 Digital Mailing System Operating Guide
Solution
Tape Feeding Problems
10 Troubleshooting
Description
To adjust brush, move
Tape Feeding Problems
Solution
DM800, DM900 Digital Mailing System Operating Guide
Solution
IntelliLink Control Center Problems
10 Troubleshooting
Select Phone Setup
Solution
Weigh-On-The-Way Problems
IntelliLink Control Center Problems
Chapter 5, Mailing System Setup for more
Solution
Printing Problems
10 Troubleshooting
Refer to the Selecting the Postage Mode sec
DM800, DM900 Digital Mailing System Operating Guide
Printing Problems
Solution
Description
Solution
Postage Refill Problems
10 Troubleshooting
number, refer to Phone/Network Set Up PB
Getting Help
DM800, DM900 Digital Mailing System Operating Guide
10 Troubleshooting
10-18
SV60861 Rev. F
11 Supplies and Options
11 Supplies and Options
Printhead Kit and Wiper Blade Replacement
Ordering Supplies Ordering a Pitney Bowes Supply Catalog
Consumables You Can Order
Advertisements and Inscriptions
USPS Confirmation Services Labels
Accessories You Can Order
DM800, DM900 Digital Mailing System Operating Guide
11 Supplies and Options
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SV60861 Rev. F
Accounting Features
12 Specifications
Equipment Specifications
12-2
Power and Compliance
Equipment Specifications
Dimensions
Capacities and Features
DM800, DM900 Digital Mailing System Operating Guide
Optimum Performance Throughput
12 Specifications
Accounting Features
Mailing Materials
Minimum
DM800, DM900 Digital Mailing System Operating Guide
Maximum
Minimum
3.5 in
12-6
12 Specifications
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SV60861 Rev. F
A Glossary
Glossary
SV60861 Rev. F
A Glossary
DM800, DM900 Digital Mailing System Operating Guide
Communications Port
A Glossary
DM800, DM900 Digital Mailing System Operating Guide
The PSD contains the funds and performs all of the calculations necessary
Sleep Timer
A Glossary
Index
Index
10-8
Meter, see Postage meter
Index
Index
Page
1 Elmcroft Road
For Service or Supplies PB Form SV60861 Rev. F 4/09
SV60861REVF
2009 Pitney Bowes Inc All Rights Reserved