Printing Problems, Description, Solution

DM800™, DM900™ Digital Mailing System Operating Guide

Printing Problems

Description	Possible Causes		Solution


Meter imprint is	The printer nozzle requires main-		Clean the printer nozzle and run a test print as
streaked or	tenance.		described in Chapter 10 in this guide.
incomplete; poor
incomplete; poor	You need to change the print-		If you have already cleaned the printer nozzle
print quality:	You need to change the print-		If you have already cleaned the printer nozzle
print quality:	head.		and this fails to correct the problem, you need
	head.		and this fails to correct the problem, you need
			to change the printhead.
			Refer to the Changing the Printhead section in
			Chapter 10.

Meter imprint	Envelope or tape is contacting the		• Reinstall the printhead. Be sure it is prop-
smudges after	printhead.		erly seated in position.
changing printhead.			• Check the mail path for foreign objects or
			dust and remove, if present.

Low ink warning	• The ink nozzle may be		• Clean print nozzle several times.
does not display, but		clogged.	• Print test pattern.
system does not	• Ink supply system drained		• If print quality does not improve call for ser-
print.		back into cartridge.	vice
	•	Defective printhead.

Paper in transport.	Transport sensor may be blocked,		• Lift the cover and remove the piece of mail
	or dust is present on sensor.		from the mail path.
			• Clean dust off of sensor.

Misfeed.	• Piece of mail may have fed		• Adjust the setting of the thickness adjust-
		incorrectly into system.	ment knob.
	• Thickness adjustment knob is		• Check all mail in the stacker to make sure
		at incorrect setting.	postage has printed. If meter stamp is miss-
			ing, run a piece of mail through again.

Skew occurred.	• Piece of mail may have been		• Check all mail in the stacker to make sure
		slanted or tilted.	postage has printed.
	• Thickness adjustment knob is		• Adjust the setting of the light mail/postcard
		at incorrect setting.	selection knob.
	•	Light mail/postcard selection
		knob is at incorrect setting.

SV60861 Rev. F

10-15

DM900, DM800 specifications

The Pitney Bowes DM800 is a sophisticated mailing system engineered for businesses that require high volume and efficient mail processing. With its innovative design and advanced technology, the DM800 streamlines operations, ensuring faster and more accurate mail management.

One of the standout features of the DM800 is its impressive processing speed. Capable of handling up to 200 letters per minute, this machine significantly reduces the time spent on mail preparation, allowing businesses to focus on their core activities. This high throughput is complemented by the ability to process various mail formats including letters, flats, and even mixed mail, making it a versatile choice for diverse mailing needs.

The DM800 is equipped with a user-friendly touchscreen interface that simplifies operation. The intuitive controls allow users to execute complex tasks with ease, minimizing the training required for new operators. Furthermore, its customizable settings enable businesses to tailor the system to their specific mailing requirements, whether it involves choosing postage options or setting up specific mailing batches.

In terms of technology, the DM800 incorporates advanced weighing and dimensioning capabilities. This ensures accurate postage calculation based on the exact weight and size of each letter or package, helping businesses avoid overpaying on postage. Additionally, the DM800 supports multiple postage options, allowing users to select between standard and expedited services, further enhancing mailing flexibility.

The DM800 also places a strong emphasis on security and compliance. With built-in security features, businesses can safeguard sensitive information while ensuring compliance with postal regulations. This is particularly beneficial for sectors such as finance and healthcare, where confidentiality is paramount.

Another characteristic that sets the DM800 apart is its integration capabilities. The machine can easily connect to existing business systems, enabling seamless data transfer and management. This connectivity allows organizations to streamline their mailing processes further, incorporating the DM800 into a broader suite of operational tools.

In conclusion, the Pitney Bowes DM800 is a powerful mailing system designed to meet the demands of high-volume mail environments. With its impressive speed, user-friendly interface, advanced technologies, and robust security features, the DM800 stands out as an ideal solution for businesses looking to optimize their mailing operations and improve efficiency.

Pitney Bowes Printing Problems, DM800, DM900 Digital Mailing System Operating Guide, Solution

Models: DM900 DM800

Chapter 10.

DM900, DM800 specifications