Avaya Enterprise Communications Server manual Reasons for Reissue, Purpose

GuestWorks and DEFINITY ECS Release 9	Issue 1
Hospitality Operations 555-231-742	November 2000
Hospitality Operations
About This Document	1

Hospitality Operations

About This Document

This document contains the procedures for using the hospitality features of the GuestWorks® and DEFINITY® Enterprise Communications Server (ECS) family of products. These services include a group of switch-based features that support the lodging and health industries. Hotels, motels, and hospitals use these features to improve their property management and to provide assistance to their employees and clients.

Reasons for Reissue

This document is being reissued due to the addition of the following new features:

■Users can change a telephone’s class of restriction (COR) by using a feature access code (FAC).

■A new Custom Selection of VIP DID Numbers feature allows hotel personnel to explicitly specify what DID number is assigned for a special guest. This feature makes it possible to, for example, give a frequent guest the same DID number each time he/she stays at a hotel.

Purpose

Each procedure in this document is intended for one of the following groups of users:

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Guests (or patients)

Attendants and front desk personnel

Housekeeping staff members.