GuestWorks and DEFINITY ECS Release 9 | Issue 1 |
Hospitality Operations | November 2000 |
Hospitality Operations |
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Front Desk Operations | 43 |
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Failed Wakeup Notification
A wakeup call rings for 30 seconds at a guest’s telephone. If the wakeup call is not answered after three attempts (the attempts are spaced 5 minutes apart), a record of the failed attempt is printed on the journal printer. To notify the front desk personnel about the failed wakeup, a special extension number with an Automatic Message Waiting (AMW) lamp is assigned for the purpose of receiving and storing information about failed wakeup calls. An appearance of this extension is administered on both the attendant console and on the backup telephones. The button is labeled failed wakeup.
When a failed wakeup occurs, the Failed Wakeup lamp goes on, and you should do the following:
1. Press the failed wakeup button.
■The following displays:
MESSAGES FOR EXT XXXX
2. Press the next button to display the failed wakeups.
■The following displays:
EXT <ext> <name><date><time> <#fail> CALL
3.After following your local procedures to handle failed wakeup calls, delete the message by pressing the delete button.
■The following displays:
DELETED
4.Search for other failed call messages by pressing the next button.
5.When all messages have been read and deleted, press the normal mode button.
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The Failed Wakeup lamp goes off.
The display goes blank.
The console returns to the normal operating mode.
