Avaya Enterprise Communications Server manual Do Not Disturb

GuestWorks and DEFINITY ECS Release 9	Issue 1
Hospitality Operations 555-231-742	November 2000
Hospitality Operations
Front Desk Operations	51

Do Not Disturb

The Do Not Disturb feature permits hotel guests to request that calls directed to the room be blocked for a predetermined period of time. This can be done from the attendant console, a backup telephone, or by guests themselves. If the switch has a Speech Synthesizer circuit pack, guests can apply their own Do Not Disturb requests.

This feature may be applied to individual rooms or to groups of rooms having the same class of restriction (COR). Some telephones also have a DND Me button that can be used to prevent calls from terminating at that telephone.

When the room with Do Not Disturb receives an automatic wake-up call, the Do Not Disturb feature is turned off. If the room with Do Not Disturb receives a priority call, the call will ring at the guest’s room. Most calls coming to this station (from another room, from the outside, or from the attendant), receive intercept treatment (the call is routed to the attendant, to a recorded announcement, to voice messaging, or to intercept tone).

The switch creates an audit trail report of all telephones that are in the Do Not

Disturb mode. Refer to ‘‘Reports’’ on page 79 .

User Operation

The user operation for applying Do Not Disturb requests using the PMS is given in the PMS documentation.

If your switch has a PMS that supports Do Not Disturb, use this feature from the PMS, not from the attendant console. The only exception to this is when the link to the PMS is not operational.